CSA practice questions 81–90

1. Question 81 · 362 in bank

   What type of field has a drop down list, from which you can pick from pre-defined options?

   • AChoice
   • BPicker
   • CDrop down
   • DOption

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   Answer: A

   Explanation

   Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538947

   References

   • docs.servicenow.com documentation

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2. Question 82 · 362 in bank

   User records are stored in which table?

   • AUser [sys_user]
   • BUser [sn_user]
   • CUser [u_sys_user]
   • DUser [s_user]

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   Answer: A

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/concept/c_UserPreferences.html

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3. Question 83 · 362 in bank

   What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

   • ANotifications
   • BAlerts
   • CTexts
   • DEvents
   • EEmails

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   Answer: A

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4. Question 84 · 362 in bank

   Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

   • AAgent Assist
   • BVirtual Agent
   • CNow Messenger
   • DConnect Agent

   Show answer

   Answer: B

   Explanation

   I think the answer is B. Agent assist provides agents with automatic search results that show possible solutions for records they open. Configure Agent assist in Configurable Workspace by configuring a record page with a Glide form data source and a Contextual Sidebar. For more information, see Agent assist Overview on the ServiceNow Developer Site.Benefits of Virtual Agent Redefine your support experience Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. Provide self-service anytime Let users get resolutions in seconds. No need to wait for an available live agent. See immediate business value Get instant ROI with guided setup, prebuilt conversations, integrations, and configuration tools. Increase deflections and agent productivity Route issues to a chatbot automatically. Reduce call volumes and increase efficiency.

   Source: Adapted from community discussion — BrooksieOwl

   References

   • docs.servicenow.com documentation

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5. Question 85 · 362 in bank

   Which role can manage multiple knowledge bases?

   • Aknowledge_base_admin
   • Bkb_admin
   • Csn_kb_admin
   • Dknowledge_admin

   Show answer

   Answer: D

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

   References

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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6. Question 86 · 362 in bank

   Which statement correctly describes the differences between a Client Script and a Business Rule?

   • AA Client Script executes before a record is loaded and a Business Rule executes after a record is loaded
   • BA Client Script executes on the server and a Business Rule executes on the client
   • CA Client Script executes on the client and a Business Rule executes on the server
   • DA Client Script executes before a record is loaded and a Business Rule executes after a record is updated

   Show answer

   Answer: C

   Explanation

   Reference: https://community.servicenow.com/community?id=community_question&sys_id=77a80361db5cdbc01dcaf3231f9619d9#:~:text=The%20major% 20difference%20between%20of,deleted%2Fqueried%20from%20data%20base.&text=After%20that%2C%20the%20Client%20scripts,Client%20scripts%20that% 20work%20onSubmit

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7. Question 87 · 362 in bank

   Select 4

   What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)

   • AGroup members can choose their tasks from My Groups Work
   • BGroups can assign tasks to users based on on-call schedules
   • CSite support members can pick tasks, based on Location
   • DGroups can assign tasks to users based on skills
   • EGroup members can avoid tasks, which are nearing SLA breach
   • FGroups can assign tasks to users based on availability

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   Answer: ABDF

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8. Question 88 · 362 in bank

   What ServiceNow feature allows you to include data from a secondary related table on a report?

   • ASQL
   • BDot Walking
   • COuter Join
   • DJoins

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   Answer: B

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/reporting/concept/c_HowToAccessRelatedTables.html

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9. Question 89 · 362 in bank

   Select 5

   What attributes can you manage, using System Properties > Basic Configuration UI16? (Choose five.)

   • ABrowser tab title
   • BModule text color
   • CPreferred browser
   • DBase theme
   • EFont style
   • FAnimation style
   • GHeader background color
   • HBanner Image

   Show answer

   Answer: ABDGH

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10. Question 90 · 362 in bank

    Which of the following is used to initiate a flow?

    • AA Trigger
    • BCore Action
    • CA spoke
    • DAn Event

    Show answer

    Answer: A

    References

    • docs.servicenow.com documentation

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CSA practice, question 81. 362 questions available.