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Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
Answer: A
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/process-automation-designer/concept/getting-started-process- automation.html
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
Answer: E
Create a report Users may create new reports in a few ways: - Navigate to Reports > Create New - Navigate to Reports > View / Run and click Create a report - From a list click the down arrow next to any column header and select either Bar Chart or Pie Chart - From an existing report click the down arrow next to Save and select Insert and Stay. This is like a Save As feature that inserts a copy of the report into the database with any changes that have been made. If you do not save the existing report before doing insert, any changes will only be saved to the new copy of the report.
Source: Adapted from community discussion — trye_indicators
What are the steps for applying an update set to an instance?
Answer: A
Reference: https://docs.servicenow.com/bundle/rome-application-development/page/build/system-update-sets/hier-update-sets/concept/us-hier-overview.html#us- hier-overview
Which of the following is true of Service Catalog Items in relation to the Service Catalog?
Answer: B
Service Catalog Items are considered the fundamental components or building blocks of the Service Catalog. They represent individual services or products that can be requested by users.
Source: Adapted from community discussion — servicenowExamtopics
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
Answer: A
I agree that is should be A run transform. The reference and screenshot does not really expalin why D. Execute Transform is a better answer.
Source: Adapted from community discussion — Jo98778
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
Answer: AE
Reference: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/using-lists/concept/c_GroupedLists.html
Which collaboration tool is available from the banner, using the bubble icon?
Answer: C
Important: Connect is not supported in Next Experience. If you turn on Next Experience, Connect functionality will no longer work. See Next Experience. https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/use/collaboration/concept/c_Connect.html
Source: Adapted from community discussion — Markster
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
Answer: C
User criteria definitions User criteria Result Cannot Contribute Cannot contribute (that is can't create, modify, or retire) knowledge articles within a knowledge base. The Cannot Contribute user criteria is available only for knowledge bases. Can Contribute Can contribute (that is can view, create, modify, or retire) knowledge articles within a knowledge base. The Can Contribute user criteria is available only for knowledge bases. Cannot Read At the knowledge base level, cannot view knowledge articles within a knowledge base. At the knowledge article level, cannot view a knowledge article. Can Read At the knowledge base level, can view knowledge articles within a knowledge base. At the knowledge article level, can view a knowledge article.
Source: Adapted from community discussion — NunoOSilva
Which features allow you to update multiple records at one time? (Choose two.)
Answer: AE
The features that allow you to update multiple records at one time in ServiceNow are: A. List Editor E. Update Selected Action
Source: Adapted from community discussion — Mariina_003_B
Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
Answer: BD
Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/c_KnowledgeManager.html
Source: Adapted from community discussion — trye_indicators
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CSA practice, question 21. 362 questions available.
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