ServiceNow, Inc.
Now Platform credentials for administrators, developers and implementation specialists across ITSM, CSM, HR and IT operations management.
ServiceNow certification starts with the Certified System Administrator credential, which is a prerequisite for almost everything else in the programme. Beyond it, the catalog splits into application developer credentials and implementation specialist credentials tied to specific product lines.
Most exams require completion of an official training course before you can register, which makes the programme less self-serve than most vendors in this catalog.
Credentials are maintained through free delta exams released with each platform version — miss two consecutive releases and the certification lapses.
Associate1
Role-based credentials for practitioners with hands-on experience.
Professional12
Advanced credentials covering design, scale and trade-off decisions.
Filter by practice availability, category, level or exam code. Retired exams are hidden by default.
13 exams
The gateway ServiceNow credential: platform navigation and configuration, user and data administration, self-service and process automation, and the core of platform maintenance.
Certified Implementation Specialist – Hardware Asset Management validates platform configuration, implementation and operational workflows. This practice bank contains 182 source-complete questions.
Implementing ITSM on ServiceNow: incident, problem, change and request processes, the configuration management database, service level management, and implementation methodology.
Certified Implementation Specialist - Strategic Portfolio Management validates platform configuration, implementation and operational workflows. This practice bank contains 92 source-complete questions.
Certified Application Specialist – Performance Analytics validates data platforms, analysis and production data workflows. This practice bank contains 80 source-complete questions.
Building scoped applications on the Now Platform: data modelling, application access and security, server and client scripting, and the application lifecycle from build to publish.
Certified Implementation Specialist - Service Mapping validates platform configuration, implementation and operational workflows. This practice bank contains 43 source-complete questions.
Certified Implementation Specialist - Vulnerability Response validates security administration, analysis and incident response. This practice bank contains 41 source-complete questions.
Implementing Customer Service Management: account and contact models, case management and routing, self-service portals, and integrating customer service with the wider platform.
Implementing Discovery within IT Operations Management: MID Server architecture, discovery schedules and patterns, CMDB population and reconciliation, and troubleshooting discovery runs.
Implementing HR Service Delivery: HR case management and confidentiality, employee service centre design, lifecycle events, and knowledge and document management for HR.
Implementing ServiceNow Risk and Compliance: policy and control frameworks, risk assessment and scoring, audit management, and the continuous monitoring that supports them.
Implementing ServiceNow Discovery: MID Server setup, credentials and probes, pattern-based discovery, and populating and reconciling the CMDB.
How the ServiceNow ladder is structured, from entry point to the top tier.
Role-based credentials for practitioners with hands-on experience.
Advanced credentials covering design, scale and trade-off decisions.
ServiceNow exams with an available question bank, shown with answer-support coverage.
Categories and topics that run through the ServiceNow catalog.
Questions, answered
Clear answers about the exam, the study experience, and what to expect before you begin.
This directory currently lists 13 ServiceNow exams across 2 levels (Associate and Professional). ServiceNow adds and retires exams regularly, so treat this as a working map rather than a permanent one.
ServiceNow Certified System Administrator is the usual starting point — it is the most widely taken associate-level exam in the ServiceNow programme. The gateway ServiceNow credential: platform navigation and configuration, user and data administration, self-service and process automation, and the core of platform maintenance.
The best-known active options in this directory include ServiceNow Certified System Administrator, Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) and ServiceNow Certified Implementation Specialist — IT Service Management. Compare their levels, syllabus domains and role focus before choosing one.
Yes — 13 ServiceNow exams have 2,098 practice questions in total. 545 questions currently carry an explanation.
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