CSA practice questions 71–80

1. Question 71 · 362 in bank

   A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

   • AScheduled Reports, a custom snapshot table, and a Trend report
   • BScheduled Reports and Excel
   • CScheduled Reports, a custom snapshot table, and a Projection report
   • DPerformance Analytics
   • EKey Performance Indicators

   Show answer

   Answer: D

   References

   • docs.servicenow.com documentation

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2. Question 72 · 362 in bank

   Select 3

   What are advantages of using Flow Designer? (Choose three.)

   • ASupports advanced developers
   • BEnables complicated scripting
   • CReduces technical debt
   • DLess manual scripting
   • ESmooth integration with 3rd party systems

   Show answer

   Answer: CDE

   Explanation

   I think the answer given is correct A,D & E. The impact on technical debt will vary on a case by case basis hence it is possible for Flow Designer to have a positive or negative impact on technical debt depending on what is being developed and what compromises are being conceded when opting for a Flow Designer solution.

   Source: Adapted from community discussion — BenBose

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3. Question 73 · 362 in bank

   Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

   • AAdd the role Log Write [sn_log_write] to the Impersonator Group
   • BCreate user update set for impersonation tracking
   • CActivate the glide.sys.log_impersonation prop
   • DFrom User icon, select Elevate Roles
   • EOn the Impersonator role record, right click and select Create Log

   Show answer

   Answer: C

   Explanation

   Impersonation logging for interactive sessions Interactive sessions are performed through the user interface (UI). Enable or disable impersonation logging for interactive sessions using the glide.sys.log_impersonation property. If you enable impersonation logging for interactive sessions by setting glide.sys.log_impersonation to true, all interactive sessions are recorded in the impersonate log.

   Source: Adapted from community discussion — Nasman096

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4. Question 74 · 362 in bank

   When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

   • ATrigger runtime value
   • BSequence runtime value
   • CStarting runtime value
   • DData pill runtime value
   • EInput runtime value

   Show answer

   Answer: D

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/concept/data-population.html

   Source: Adapted from community discussion — Ghouse1

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5. Question 75 · 362 in bank

   The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

   • ARequest + Response
   • BSave + Update
   • CWrite + Read
   • DSubmit + Query
   • EInsert + Verify

   Show answer

   Answer: A

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-application-development/page/script/client-scripts/concept/client-script-best-practices.html

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6. Question 76 · 362 in bank

   When importing data, what happens to imported rows, if no coalesce field is specified?

   • AAll rows are rejected from the import, as coalesce field is required.
   • BAll rows are treated as new records. No existing records are updated.
   • CDuplicate rows are rejected from the import.
   • DAll rows are treated as new records, but errors will be flagged in the import log.

   Show answer

   Answer: B

   Explanation

   Correct answer is B. If no coalesce is defined, all imported rows are treated as new records. No existing records are updated.

   Source: Adapted from community discussion — Dela803

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7. Question 77 · 362 in bank

   What is the most common role that has access to almost all platform features, functions, and data?

   • ASecurity Admin [security_admin]
   • BSys Admin [sys_admin]
   • CAdmin [sn_admin]
   • DSystem Administrator [admin]
   • EBase Admin [base_admin]

   Show answer

   Answer: D

   Explanation

   D is correct The name of the role is 'admin' and the description for this role is "The System Administrator role. This role has access to all system features, functions, and data, regardless of security constraints. ''Grant this privilege carefully.'' If you have sensitive information, such as HR records, that you need to protect, you must create a custom '''admin '''role for that area and train a person authorized to see those records to act as the administrator"

   Source: Adapted from community discussion — Ilovetests

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8. Question 78 · 362 in bank

   What feature do you use to specify which users are able to access a Service Catalog Item?

   • ACan Read Role
   • BCatalog User Role
   • CCan Order Tab
   • DUser Criteria

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   Answer: D

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html

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9. Question 79 · 362 in bank

   Which one of the following statements is a recommendation from ServiceNow about Update Sets?

   • AAvoid using the Default Update set as an Update Set for moving customizations from instance to instance
   • BBefore moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
   • CUse the Baseline Update Set to store the contents of items after they are changed the first time
   • DOnce an Update Set is closed as ג€Completeג€, change it back to ג€In Progressג€ until it is applied to another instance

   Show answer

   Answer: A

   Explanation

   The default update set captures changes made to the instance without adding those changes to any user-created update sets. It is recommended to avoid using the Default Update Set for moving customizations between instances. Instead, use a named Update Set (user-created).

   Source: Adapted from community discussion — floelynn

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10. Question 80 · 362 in bank

    Which component of a table contains a piece of data for one record?

    • AFactor
    • BField
    • CDatapoint
    • DElement
    • EItem

    Show answer

    Answer: B

    Explanation

    Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/managing-data/concept/c_DataDictionaryTables.html

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CSA practice, question 71. 362 questions available.