ServiceNow Certified System Administrator362 questions across 37 pages are complete and free, with no account or card.
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Which field (or fields) is used as a unique key during imports?
Answer: B
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?
Answer: A
Populate record producer data and redirect users You can enter data for all records created by the record producer, and redirect an end user to a particular page after the record producer is submitted.
Source: Adapted from community discussion — Nasman096
What is the result of the order in which access controls are evaluated?
Answer: D
In ServiceNow, when a user tries to access a table or field, the access is evaluated first at the table level, and then at the field level. - chatgpt
Source: Adapted from community discussion — evoken
Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?
Answer: B
In ServiceNow, a "Dependency View" is a graphical representation of the dependencies between Configuration Items (CIs) in an IT infrastructure. A dependency view provides a visual representation of the relationships between CIs and the services they support, enabling IT teams to quickly understand the impact of changes, troubleshoot issues, and plan for future improvements.- chatgpt
Source: Adapted from community discussion — evoken
What are examples of Core tables in the ServiceNow platform?
Answer: C
This is an ambiguous question and therefore should not be in the exam I believe. It looks like there are two definitions of the core table: 1.) tables, which are base tables and doesn't have a parent. In this case c) would be wrong as Incident is a child of task 2.) Core tables are tables that come with the base system. In this case c) is the correct answer
Source: Adapted from community discussion — uwbe
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?
Answer: D
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
What are the main components of the Form Design interface? (Choose three.)
Answer: BCE
What is used to determine user access to knowledge bases or a knowledge article?
Answer: D
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html
What are the three key tables in an enterprise CMDB? (Choose three.)
Answer: ACF
What is the best practice related to using the Default Update Set for moving customizations between instances?
Answer: C
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CSA practice, question 91. 362 questions available.
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