ServiceNow Certified System Administrator practice questions

1. Question 1 of 25

   A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

   • AHave them clear their cache.
   • BHave them use the gear icon to set the employee's time zone.
   • CRecommend they use Chrome, instead of Explorer.
   • DUse the system properties to correct the instance's time zone.
   • EHave them correct the time zone on their computer.

   Show answer

   Correct answer: B

   How others answered

   • B81%

   Explanation

   Yeah just because this one employee need the time zone to be in Latin we are just gonna change the time zone setting for the whole instance. Some people needs to get their brain checked fr.

   Adapted from community discussion by JinDG · 2024-07-26 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   View community discussion4

   Candidate context

   Question 1 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. C

      connal308876

      2024-07-29

      5 upvotes

      In Washingington, it appears you would click on user menu, select Preferences, and Language & Region and select Timezone

   2. 3

      38d386e

      2024-02-11

      5 upvotes

      B is correct. D is incorrect because he isn't an admin user; he can't change the system settings in SN.

   3. 4

      40a783b

      2024-08-30

      Selected B4 upvotes

      B is correct. Use the gear icon means under User Menu choose gear icon near Preferences. there Language & Region ...

   4. J

      JinDG

      2024-07-26

      Selected B3 upvotes

      Yeah just because this one employee need the time zone to be in Latin we are just gonna change the time zone setting for the whole instance. Some people needs to get their brain checked fr.

2. Question 2 of 25

   When moving multiple update sets at one time, what might you do to facilitate the move?

   • ABatch
   • BVerify
   • CTest
   • DPreview

   Show answer

   Correct answer: A

   How others answered

   • A100%

   Explanation

   A is correct ( "Batch update sets enable you to group update sets together so you can preview and commit them in bulk.") another think confirming 'A' is correct ("o Batch update sets enable you to group update sets together so you can preview and commit them in bulk. Dealing with multiple update sets can lead to problems, including committing update sets in the wrong order or inadvertently leaving out one or more sets. You can avoid these problems by grouping completed update sets into a batch. The system organizes update set batches into a hierarchy. One update set can act as the parent for multiple child update sets. A given set can be both a child and parent, enabling multiple-level hierarchies. One update set at the top level of the hierarchy acts as the base update set. When you preview or commit the base update set, you preview or commit the entire batch. The system determines the processing order, and checks for collisions, based on the dates the changes were recorded, and on their sequential ancestry. Their ancestries are the specific instances in which the changes in the update sets took place.")

   Adapted from community discussion by Muhammadosama · 2023-02-20 · 6 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 2 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. M

      Muhammadosama

      2023-02-20

      6 upvotes

      A is correct ( "Batch update sets enable you to group update sets together so you can preview and commit them in bulk.") another think confirming 'A' is correct ("o Batch update sets enable you to group update sets together so you can preview and commit them in bulk. Dealing with multiple update sets can lead to problems, including committing update sets in the wrong order or inadvertently leaving out one or more sets. You can avoid these problems by grouping completed update sets into a batch. The system organizes update set batches into a hierarchy. One update set can act as the parent for multiple child update sets. A given set can be both a child and parent, enabling multiple-level hierarchies. One update set at the top level of the hierarchy acts as the base update set. When you preview or commit the base update set, you preview or commit the entire batch. The system determines the processing order, and checks for collisions, based on the dates the changes were recorded, and on their sequential ancestry. Their ancestries are the specific instances in which the changes in the update sets took place.")

   2. G

      GoldBear

      2023-11-19

      Selected A4 upvotes

      A is correct. https://docs.servicenow.com/bundle/vancouver-application-development/page/build/system-update-sets/hier-update-sets/concept/us-hier-overview.html

   3. G

      Ghouse1

      2022-09-23

      3 upvotes

      Batch is correct. https://community.servicenow.com/community?id=community_article&sys_id=90d4eccadb61f010f77799ead3961953

   4. D

      daniuja

      2022-10-09

      2 upvotes

      A - batch ( "Batch update sets enable you to group update sets together so you can preview and commit them in bulk.")

3. Question 3 of 25

   After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

   • ASelect Normal role
   • BLog out and back in
   • CUse System Administration > Normal Security module
   • DSelect Global Update Set
   • EEnd Impersonation

   Show answer

   Correct answer: B

   How others answered

   • B80%
   • A20%

   Explanation

   In Tokyo, you select Elevate Role under the user menu then uncheck security_admin and click update. So, while the terminology is wrong, A is (now) the most correct answer

   Adapted from community discussion by timothy_moore · 2023-02-21 · 16 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 3 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. T

      timothy_moore

      2023-02-21

      16 upvotes

      In Tokyo, you select Elevate Role under the user menu then uncheck security_admin and click update. So, while the terminology is wrong, A is (now) the most correct answer

   2. M

      Manny1218

      2023-09-27

      Selected B3 upvotes

      While in Tokyo you can just deselect the security_admin role and click update. But according to the ServiceNow Administration Fundamentals - Tokyo booklet, page 13 states "the elevated role will end when you log out." For testing I would suggest B

   3. G

      Ghouse1

      2022-09-23

      4 upvotes

      Log out and in. https://docs.servicenow.com/bundle/sandiego-platform-security/page/administer/security/concept/c_ElevatedPrivilege.html

   4. U

      uwbe

      2023-06-22

      4 upvotes

      Could this question be outdated? At least in Utah I would go User Menu -> Elevate Role and switch on/off security_admin

4. Question 4 of 25

   What type of field allows you to look up values from one other table?

   • AReference
   • BVerity
   • COptions
   • DSelections
   • EDot walk
   • FLookup

   Show answer

   Correct answer: A

   How others answered

   • A88%

   Explanation

   A. Reference A Reference field in ServiceNow is used to establish a relationship between two tables. It enables you to select a record from another table, and the reference field displays the values from the referenced table. This functionality allows for data consistency and linking records across different tables.

   Adapted from community discussion by Mariina_003_B · 2023-12-20 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 4 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. B

      bb369

      2022-01-02

      12 upvotes

      Answer is A: Reference https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/reference-pages/reference/r_FieldTypes.html

   2. B

      Barkles

      2022-01-05

      Selected A7 upvotes

      Answer is A https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/field-administration/concept/c_ReferenceField.html

   3. S

      Spiderman5000

      2023-01-08

      Selected A3 upvotes

      Why is a Microsoft document linked as the solution? The quiz is about ServiceNow terminology, not Microsoft's.

   4. M

      Mariina_003_B

      2023-12-20

      Selected A2 upvotes

      A. Reference A Reference field in ServiceNow is used to establish a relationship between two tables. It enables you to select a record from another table, and the reference field displays the values from the referenced table. This functionality allows for data consistency and linking records across different tables.

5. Question 5 of 25

   When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

   • ARun Transform
   • BRun Import
   • CImport Dataset
   • DExecute Transform
   • ESchedule Transform

   Show answer

   Correct answer: A

   How others answered

   • A80%
   • B15%

   Explanation

   I agree that is should be A run transform. The reference and screenshot does not really expalin why D. Execute Transform is a better answer.

   Adapted from community discussion by Jo98778 · 2022-01-05 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 5 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. K

      KevFun

      2023-05-18

      2 upvotes

      It is B, see https://docs.servicenow.com/bundle/utah-application-development/page/build/app-engine-studio/task/import-map-data-existing-table.html

   2. 6

      6d50eb7

      2023-12-05

      2 upvotes

      A. https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_learnv2_importingdata_utah_run_a_transform_map

   3. J

      Jo98778

      2022-01-05

      2 upvotes

      I agree that is should be A run transform. The reference and screenshot does not really expalin why D. Execute Transform is a better answer.

   4. W

      wer3ball

      2024-03-07

      1 upvote

      B. Import the file or schedule the data import Choose what to do with your data import you just created and mapped. To import the data set you uploaded now, select Run Import. To set up a future import of the data, select Schedule an import. https://docs.servicenow.com/bundle/utah-application-development/page/build/app-engine-studio/task/import-map-data-existing-table.html

6. Question 6 of 25

   On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?

   • ACan Contribute
   • BCannot Author
   • CCannot Contribute
   • DCannot Write
   • ERead Only

   Show answer

   Correct answer: C

   How others answered

   • C76%

   Explanation

   User criteria definitions User criteria Result Cannot Contribute Cannot contribute (that is can't create, modify, or retire) knowledge articles within a knowledge base. The Cannot Contribute user criteria is available only for knowledge bases. Can Contribute Can contribute (that is can view, create, modify, or retire) knowledge articles within a knowledge base. The Can Contribute user criteria is available only for knowledge bases. Cannot Read At the knowledge base level, cannot view knowledge articles within a knowledge base. At the knowledge article level, cannot view a knowledge article. Can Read At the knowledge base level, can view knowledge articles within a knowledge base. At the knowledge article level, can view a knowledge article.

   Adapted from community discussion by NunoOSilva · 2023-08-06 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 6 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. N

      NunoOSilva

      2023-08-06

      Selected C2 upvotes

      User criteria definitions User criteria Result Cannot Contribute Cannot contribute (that is can't create, modify, or retire) knowledge articles within a knowledge base. The Cannot Contribute user criteria is available only for knowledge bases. Can Contribute Can contribute (that is can view, create, modify, or retire) knowledge articles within a knowledge base. The Can Contribute user criteria is available only for knowledge bases. Cannot Read At the knowledge base level, cannot view knowledge articles within a knowledge base. At the knowledge article level, cannot view a knowledge article. Can Read At the knowledge base level, can view knowledge articles within a knowledge base. At the knowledge article level, can view a knowledge article.

   2. M

      MacGyver4th

      2023-02-24

      Selected C3 upvotes

      This explains why the answer is C https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/knowledge-management/concept/user-access-knowledge.html

   3. G

      gottapass1sttry

      2022-12-05

      3 upvotes

      The correct answer is A. Just verified this in two different developer instances.

   4. S

      skibumvermont

      2024-12-07

      Selected C2 upvotes

      Answer for Washington DC release is A https://www.servicenow.com/docs/csh?topicname=user-access-knowledge.html&version=latest

7. Question 7 of 25

   Select 2

   Which features allow you to update multiple records at one time? (Choose two.)

   • AList Editor
   • BField Update Action
   • CBulk Record Update
   • DData Remediation Dashboard
   • EUpdate Selected Action

   Show answer

   Correct answer: A, E

   How others answered

   • AE94%

   Explanation

   The features that allow you to update multiple records at one time in ServiceNow are: A. List Editor E. Update Selected Action

   Adapted from community discussion by Mariina_003_B · 2024-06-20 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 7 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. M

      MacGyver4th

      2023-08-24

      Selected A, E2 upvotes

      A: https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html E: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-lists/task/t_EditMultiRecUsingEditingForm.html

   2. N

      naab143

      2024-11-07

      2 upvotes

      A. List Editor E. Update Selected Action Both the List Editor and Update Selected Action functionalities in ServiceNow enable users to update multiple records simultaneously. The List Editor provides a spreadsheet-like interface where you can modify multiple records at once, while the Update Selected Action allows you to perform bulk updates on selected records from a list or a report.

   3. D

      ddiggler

      2024-09-10

      3 upvotes

      It is A and E and I'm not talking about A and E the TV channel. It's a good resource, BUT, fix the answers Examtopics.

   4. M

      Mariina_003_B

      2024-06-20

      Selected A, E2 upvotes

      The features that allow you to update multiple records at one time in ServiceNow are: A. List Editor E. Update Selected Action

8. Question 8 of 25

   Select 2

   Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)

   • AKnowledge Authors
   • BKnowledge Contributors
   • CKnowledge Controller
   • DKnowledge Managers
   • EKnowledge Category Managers
   • FKnowledge Submitters
   • GKnowledge Owners
   • HKnowledge Taxonomy Owner

   Show answer

   Correct answer: B, D

   How others answered

   • BD100%

   Explanation

   Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/c_KnowledgeManager.html

   Adapted from community discussion by trye_indicators · 2022-07-03 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Candidate context

   Question 8 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. T

      trye_indicators

      2022-07-03

      Selected B, D4 upvotes

      Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/c_KnowledgeManager.html

   2. M

      MACCA81

      2024-02-28

      3 upvotes

      I think this question is incorrect. There's really only one correct answer and it's D. In the SN Administration Fundamentals - Vancouver, page 224 there's a Knowledge Management RACI Chart at the bottom of the page. In there the Action called Modify Knowledge Base: Categories, article validity, icon, workflow, etc - This action can be performed only by the admin, knowledge_admin and knowledge_manager. Knowledge Author, Knowledge Controller, Knowledge Category Manager, Knowledge Submitters, Knowledge Owners and Knowledge Taxonomy Owner, are not SN knowledge roles at all, based on the RACI. They're not mentioned there. Knowledge Contributor - as per the RACI - can create, update, modify, and view knowledge ARTICLES, but has NO permissions to modify Knowledge Categories as the question here asks. Hence really only Admin, Knowledge Admin and Knowledge Manager can modify a knowledge Category, and of the 3 only Knowledge Manager exists in the answer choices.

   3. F

      Frost312321

      2024-12-18

      Selected B, D1 upvote

      From the ebook, chapter 5.1: Knowledge mangers can define knowledge categories to pre-populate the list of available categories, and knowledge contributors can select categories, and add or edit categories, if enabled, for a Knowledge base. B for sure, D is questionable but the only other answer which would fit

   4. D

      Dewoodma

      2024-07-11

      1 upvote

      Options B and D are the only valid roles listed, however, only Knowledge Managers may modify knowledge base categories. KCS Contributors may create and validate knowledge articles in their area as assigned only. See all versions of SNow document on Knowledge Management Roles: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

9. Question 9 of 25

   What component causes a flow to run after a record has been created or updated?

   • ADate-based trigger
   • BOn-change trigger
   • CRecord-based trigger
   • DApplication-based trigger
   • EUpdated-date trigger

   Show answer

   Correct answer: C

   How others answered

   • C97%

   Explanation

   I think it is "Record-based Trigger", at the beginning of the article: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/reference/flow-triggers.html it is mentioned the following: "Use record triggers to start a flow when a record is created or updated".

   Adapted from community discussion by mona_hmmd · 2022-01-13 · 8 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   View community discussion4

   Candidate context

   Question 9 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

   1. M

      mona_hmmd

      2022-01-13

      Selected C8 upvotes

      I think it is "Record-based Trigger", at the beginning of the article: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/reference/flow-triggers.html it is mentioned the following: "Use record triggers to start a flow when a record is created or updated".

   2. O

      Oluwalana54

      2023-01-25

      Selected C4 upvotes

      We have 3 types of triggers, record (created or updated); date, and application Based triggers

   3. R

      Rwin0001

      2022-01-27

      Selected C4 upvotes

      "Use record triggers to start a flow when a record is created or updated".

   4. S

      Spiderman5000

      2023-01-08

      Selected C3 upvotes

      Even the linked article in the "correct" answer states: "Use record triggers to start a flow when a record is created or updated."

10. Question 10 of 25

    A customer requests the following data quality measures be added: ✑ Incident numbers should be read only, on all lists and forms, for all users. ✑ Short Description field should be mandatory, on all records, across all applications, on Insert. Which type of policy would you use to meet this requirement?

    • AData Quality Policy
    • BDictionary Design Policy
    • CUI Data Policy
    • DUI Policy
    • EField Criteria Policy
    • FData Policy

    Show answer

    Correct answer: F

    How others answered

    • F83%
    • D17%

    Explanation

    The second requirement says "on Insert". You can insert data from outside sources, not just on the form. So you need a data policy to do that.

    Adapted from community discussion by CodingAmo · 2024-01-24 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 10 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. C

       CodingAmo

       2024-01-24

       Selected F4 upvotes

       The second requirement says "on Insert". You can insert data from outside sources, not just on the form. So you need a data policy to do that.

    2. 2

       2zackattack2

       2022-08-24

       4 upvotes

       D, UI Policy since the question is talking about lists and forms. Data Policy is used on import sets to enforce Data Policy rules on import set fields, making them mandatory or read only.

    3. T

       tonystark01

       2023-08-17

       2 upvotes

       Data policies enable you to enforce data consistency by setting mandatory and read-only states for fields. Data policies are similar to UI policies, but UI policies only apply to data entered on a form through the standard browser. Data policies can apply rules to all data entered into the system, including data brought in through import sets or web services and data entered through the mobile UI.

    4. M

       Mahe12

       2023-07-07

       3 upvotes

       Its UI Policy. Read the question carefully. Making fields to Read-only and mandatory comes under UI Policy

11. Question 11 of 25

    On a filter condition, which component is always a choice list?

    • AOperator
    • BFilter Criteria
    • COperation
    • DMatch Criteria

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    Answer is A. Operator is a choice list based on the field type. For example: is, is not, is one of, greater than, is different, is empty string, on, after, starts with etc

    Adapted from community discussion by Dela803 · 2023-03-15 · 9 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 11 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. D

       Dela803

       2023-03-15

       9 upvotes

       Answer is A. Operator is a choice list based on the field type. For example: is, is not, is one of, greater than, is different, is empty string, on, after, starts with etc

    2. D

       ddiggler

       2024-09-06

       4 upvotes

       The incorrect answers are frustrating. This is just blatant.

    3. N

       Nasman096

       2023-04-16

       Selected A3 upvotes

       https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-lists/concept/c_Filters.html

    4. S

       Spiderman5000

       2023-07-08

       Selected A2 upvotes

       Answer is "A". Even the "correct" answer linked document states Operator (not Operation). Operator: a choice list based on the field type. For example, in the Incident [incident] table, the greater than operator does not apply to the Active field but it does apply to the Priority field.

12. Question 12 of 25

    Which role can manage multiple knowledge bases?

    • Aknowledge_base_admin
    • Bkb_admin
    • Csn_kb_admin
    • Dknowledge_admin

    Show answer

    Correct answer: D

    Explanation

    Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion3

    Candidate context

    Question 12 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. P

       PappyFox

       2023-04-21

       2 upvotes

       https://docs.servicenow.com/en-US/bundle/sandiego-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html knowledge-admin

    2. B

       benarji

       2024-07-01

       1 upvote

       D. knowledge_admin role: Administrators and those with the knowledge_admin role have the ability to manage multiple Knowledge Bases.

    3. R

       RangerPM

       2023-08-06

       1 upvote

       https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

13. Question 13 of 25

    Which tool graphically displays an infrastructure view for a configuration item (CI) and its relationship with other CIs?

    • ASchema Map
    • BDependency View
    • CDependency Map
    • DDatabase View

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    In ServiceNow, a "Dependency View" is a graphical representation of the dependencies between Configuration Items (CIs) in an IT infrastructure. A dependency view provides a visual representation of the relationships between CIs and the services they support, enabling IT teams to quickly understand the impact of changes, troubleshoot issues, and plan for future improvements.- chatgpt

    Adapted from community discussion by evoken · 2023-02-16 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 13 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. E

       evoken

       2023-02-16

       Selected B2 upvotes

       In ServiceNow, a "Dependency View" is a graphical representation of the dependencies between Configuration Items (CIs) in an IT infrastructure. A dependency view provides a visual representation of the relationships between CIs and the services they support, enabling IT teams to quickly understand the impact of changes, troubleshoot issues, and plan for future improvements.- chatgpt

    2. G

       GoldBear

       2023-11-20

       Selected B2 upvotes

       The latest link is: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/business-service-management-map-ng/concept/c_BusinesssServiceManagementMaps.html

    3. B

       benarji

       2024-07-06

       1 upvote

       B. In ServiceNow, a "Dependency View" is a graphical representation of the dependencies between Configuration Items (CIs) in an IT infrastructure. A dependency view provides a visual representation of the relationships between CIs and the services

    4. P

       Philippvs

       2022-11-09

       1 upvote

       Regarding the current version: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/business-service-management-map-ng/concept/c_BusinesssServiceManagementMaps.html

14. Question 14 of 25

    Select 2

    Which ServiceNow products can be used to discover and populate the CMDB? (Choose two.)

    • ADiscovery
    • BIntegrationHub ETL
    • CFinder
    • DCMDB Plug-in
    • ECMDB Integration Dashboard

    Show answer

    Correct answer: A, B

    How others answered

    • AB100%

    Explanation

    A and B is the Correct Answer. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html You can populate the CMDB by using Discovery, by using the IntegrationHub ETL or Import Sets to import and integrate data from a third-party source, by integrating with an external CMDB, or by manually creating CIs.

    Adapted from community discussion by Kcaher · 2022-08-30 · 17 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 14 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. K

       Kcaher

       2022-08-30

       17 upvotes

       A and B is the Correct Answer. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html You can populate the CMDB by using Discovery, by using the IntegrationHub ETL or Import Sets to import and integrate data from a third-party source, by integrating with an external CMDB, or by manually creating CIs.

    2. B

       BrandyD

       2024-03-03

       4 upvotes

       A and B https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/concept/c_OptionsToPopulateCMDB.html

    3. F

       floelynn

       2024-09-12

       Selected A, B2 upvotes

       You can populate the CMDB by using Discovery, by using the IntegrationHub ETL or Import Sets to import and integrate data from a third-party source, by integrating with an external CMDB, or by manually creating CIs.

15. Question 15 of 25

    On a form, which type of field has this icon which can be clicked, to see a preview of the associated record?

    

    • ALookup
    • BPreview
    • CReference
    • DSnapshot
    • EQuickview
    • FDrilldown

    Show answer

    Correct answer: C

    How others answered

    • C80%
    • B20%

    Explanation

    The answer is C. You can select the reference icon to preview the referenced record (on the target table). https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/field-administration/concept/c_ReferenceIcon.html

    Adapted from community discussion by FOJ · 2023-03-02 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 15 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. J

       Jana_GREG

       2023-09-17

       Selected C4 upvotes

       The icon is preview but the question is "what type of field > Reference field is the answer

    2. F

       FOJ

       2023-03-02

       Selected C3 upvotes

       The answer is C. You can select the reference icon to preview the referenced record (on the target table). https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/field-administration/concept/c_ReferenceIcon.html

    3. A

       adyrip

       2025-02-01

       Selected C1 upvote

       C - Reference field. It's a trick question, the button is preview but there is no Preview Field Type in ServiceNow. So the only logical answer is Reference.

    4. K

       krissyk

       2023-08-06

       1 upvote

       C https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/field-administration/concept/c_ReferenceIcon.html

16. Question 16 of 25

    Which is the base table of the configuration management database hierarchy?

    • Acmdb_ci
    • Bcmdb
    • Ccmdb_rel_ci
    • Ducmdb

    Show answer

    Correct answer: B

    How others answered

    • B73%
    • A27%

    Only 73% agreed on this answer — treat it as contested rather than settled.

    Explanation

    It's B: From SNAF Vancouver Manual, page 192: Three key CMDB tables are Base Configuration Item [cmdb], Configuration Item [cmdb_ci] which contains CI data, and CI Relationship [cmdb_rel_ci] which contains CI relationship data.

    Adapted from community discussion by chatterbox13 · 2023-11-20 · 6 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Question 16 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. G

       GoldBear

       2023-11-20

       7 upvotes

       Sorry, but ChatGPT is not correct. A "Base" table has no parent, it is not an extension of another table. cmdb is a table without a parent. cmdb_ci is a child of cmdb, cmdb_ci is a "Core" table that is in the Base Instance.

    2. C

       chatterbox13

       2023-11-20

       Selected B6 upvotes

       It's B: From SNAF Vancouver Manual, page 192: Three key CMDB tables are Base Configuration Item [cmdb], Configuration Item [cmdb_ci] which contains CI data, and CI Relationship [cmdb_rel_ci] which contains CI relationship data.

    3. I

       it0m_man

       2023-02-20

       3 upvotes

       Correct answer is A https://docs.servicenow.com/en-US/bundle/utah-servicenow-platform/page/product/configuration-management/reference/cmdb-tables-details.html

    4. N

       New_bee

       2023-06-09

       2 upvotes

       B is correct base table is cmdb ，but we can only see CMDB_CI table from hierarchy page.

17. Question 17 of 25

    When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

    • AClient
    • BNetwork
    • CBrowser
    • DServer

    Show answer

    Correct answer: D

    How others answered

    • D100%

    Explanation

    D. Server. When you set a policy that applies to all data entered into the platform, such as through the UI (User Interface), Import Sets, or Web Services, the policy is typically enforced on the server side. The server is responsible for processing and validating the data that is being entered into the platform. By running the policy on the server, the platform can ensure consistent enforcement of the policy rules regardless of the entry point (UI, Import Sets, or Web Services) used to submit the data. This helps maintain data integrity and security across the platform.

    Adapted from community discussion by val7223 · 2023-07-05 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Question 17 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. V

       val7223

       2023-07-05

       Selected D5 upvotes

       D. Server. When you set a policy that applies to all data entered into the platform, such as through the UI (User Interface), Import Sets, or Web Services, the policy is typically enforced on the server side. The server is responsible for processing and validating the data that is being entered into the platform. By running the policy on the server, the platform can ensure consistent enforcement of the policy rules regardless of the entry point (UI, Import Sets, or Web Services) used to submit the data. This helps maintain data integrity and security across the platform.

    2. P

       Philippvs

       2023-01-02

       Selected D4 upvotes

       https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

    3. S

       Spiderman5000

       2023-01-11

       Selected D2 upvotes

       A data policy is applied at the Server. Consider trying to create an Incident using REST API. The server would need to reject the HTTP request if a mandatory field is empty.

    4. V

       varuns03

       2023-05-06

       Selected D1 upvote

       As explained here, data policy runs only on server https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/field-administration/concept/c_DataPolicy.html

18. Question 18 of 25

    Which tool is used to have conversations with logged-in users in real-time?

    • AConnect Chat
    • BNow Messenger
    • CUser Presence
    • DComments

    Show answer

    Correct answer: A

    How others answered

    • A92%

    Explanation

    A is correct but this question is deprecated since connect chat no longer exists. Now we have sidebar discussions, which is not the same.

    Adapted from community discussion by julianamendo · 2023-08-29 · 14 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Question 18 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. J

       julianamendo

       2023-08-29

       Selected A14 upvotes

       A is correct but this question is deprecated since connect chat no longer exists. Now we have sidebar discussions, which is not the same.

    2. A

       alpena53

       2023-03-07

       Selected A4 upvotes

       From the ServiceNow website: Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/use/collaboration/concept/c_Collaboration.html Also asked chatgpt: Connect Chat is a real-time communication tool in the Tokyo release of ServiceNow, which was released in 2018. It is a feature of ServiceNow's collaboration module, which is designed to improve communication and collaboration between users within the platform. User Presence: The user presence feature in Tokyo release is integrated with the Connect Chat tool, allowing users to see the status of their colleagues directly in the chat interface. When a user is available, their presence status is indicated with a green dot next to their name. When they are busy, the dot is orange, and when they are away, the dot is gray.

    3. B

       BenBose

       2023-07-14

       Selected A3 upvotes

       ChatGPT - Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly. It is not supported in Next Experience1. Agent Chat is the newer version of Connect Chat in ServiceNow. One of the first differences you’ll notice is that Agent Chat is not available in the standard ServiceNow user interface. Agents receive chats as well as other work items within Agent Workspace, which is a newer and more modern user interface (UI)2.

    4. B

       bharatns

       2022-04-12

       2 upvotes

       Connect Chat is a real-time messaging tool that enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.

19. Question 19 of 25

    As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?

    • AA metric is a report gauge used on homepages to display real-time data
    • BA metric is a time measurement used to report the effectiveness of workflows and SLAs
    • CA metric is used to measure and evaluate the effectiveness of IT service management processes
    • DA metric is a comparative measurement used to report the effectiveness of flows and SLAs.

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    The correct answer to this question is definitely C. I broke up with my girlfriend. It is hard. I am already 36 years old. If I don't pass this exam, I won't have a future, so I want to do my best.

    Adapted from community discussion by hatanaoki · 2024-05-28 · 7 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 19 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. H

       hatanaoki

       2024-05-28

       Selected C7 upvotes

       The correct answer to this question is definitely C. I broke up with my girlfriend. It is hard. I am already 36 years old. If I don't pass this exam, I won't have a future, so I want to do my best.

    2. S

       skibumvermont

       2024-09-13

       2 upvotes

       A metric measures and evaluates the effectiveness of IT service management processes. For example, a metric could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident. For example, a metric could measure the effectiveness of the incident resolution process by calculating how long it takes to resolve an incident.

    3. J

       julianamendo

       2023-08-29

       Selected C2 upvotes

       C is correct. A metric is created to evaluate fields changes in tasks.

    4. H

       HNTrinh

       2023-06-01

       Selected C1 upvote

       the definition in SN Docs https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/use/reporting/concept/c_MetricDefinitionSupport.html

20. Question 20 of 25

    What information does the System Dictionary contain?

    • AThe human-readable labels and language settings
    • BThe definition for each table and column
    • CThe information on how tables relate to each other
    • DThe language dictionary used for spell checking

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    The system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/data-dictionary-tables/concept/c_SystemDictionary.html

    Adapted from community discussion by GoldBear · 2024-11-17 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 20 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. G

       GoldBear

       2024-11-17

       Selected B2 upvotes

       The system dictionary is a table, called Dictionary Entry [sys_dictionary], that contains details for each table and the definition for every column on each table in an instance. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/data-dictionary-tables/concept/c_SystemDictionary.html

    2. I

       in_da_cloud

       2024-06-19

       1 upvote

       B is correct! Insert -> Saves the item as a new record and returns to the previously viewed page. Update -> Click Submit or Update to save changes and return to the previously viewed page. source: https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/use/using-forms/task/t_EditingInForms.html

    3. V

       VishalMoon

       2023-07-16

       Selected B1 upvote

       Both Insert and update will close the form. Insert and Stay or Save options will stay on the form

    4. S

       siopau

       2023-04-12

       1 upvote

       correct https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/data-dictionary-tables/concept/c_SystemDictionary.html

21. Question 21 of 25

    Which of the following statements describes how data is organized in a table?

    • AA column is a field in the database and a record is one user
    • BA column is one field and a record is one row
    • CA column is one field and a record is one column
    • DA column contains data from one user and a record is one set of fields

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    What is up with all the websites giving the wrong answer to these questions. " A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table." https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/concept/c_TableAdministration.html

    Adapted from community discussion by Jo98778 · 2022-01-11 · 35 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 21 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. J

       Jo98778

       2022-01-11

       Selected B35 upvotes

       What is up with all the websites giving the wrong answer to these questions. " A table is a collection of records in the database. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table." https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/concept/c_TableAdministration.html

    2. R

       Refkell

       2021-11-15

       4 upvotes

       That is not what it says tough. It says that, the column is a field in the row, and that the row is considered whole record. I agree with that since it answers the general question. The question doesn't ask you about a specific user table but about a table in general. That's why A doesn't make sense to me either.

    3. S

       Sazeka

       2023-09-07

       4 upvotes

       The correct answer is obviously B, I really can not understand why it is still wrong. We pay the contribution mainly for that... Can you correct it?

    4. T

       Thattechgirl

       2023-01-07

       2 upvotes

       Column: A column in a table is a field or attribute that holds a specific piece of data for each record. For example, if you have a table for storing employee records, the columns might include fields such as "name," "title," and "department." Each column has a specific data type and format, such as text, number, or date. Record: A record in a table is a row or entry that represents a single instance of the data. For example, if you have a table for storing employee records, each record would represent one employee, and would contain the specific data for that employee in the various columns. The answer is B

22. Question 22 of 25

    Which tool is used for creating dependencies between configuration items in the CMDB?

    • ACI Relationship Editor
    • BCMDB Builder
    • CCI Service Manager
    • DCl Class Manager

    Show answer

    Correct answer: A

    How others answered

    • A67%
    • D33%

    Only 67% agreed on this answer — treat it as contested rather than settled.

    Explanation

    A is the correct answer. The CI Relationship Editor is used to create Configuration Item relationship and define which is the base CI class, which is the dependant one and what is the dependency. The CI Class Manager is a central location for the CI class hierarchy in the CMDB 0 it displays the entire CI Class hierarchy in a tree-view format and consolidates CI class definitions in a central location

    Adapted from community discussion by MACCA81 · 2024-02-20 · 12 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Question 22 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. M

       MACCA81

       2024-02-20

       12 upvotes

       A is the correct answer. The CI Relationship Editor is used to create Configuration Item relationship and define which is the base CI class, which is the dependant one and what is the dependency. The CI Class Manager is a central location for the CI class hierarchy in the CMDB 0 it displays the entire CI Class hierarchy in a tree-view format and consolidates CI class definitions in a central location

    2. 6

       6d50eb7

       2023-12-08

       Selected A3 upvotes

       CI Relationship Editor is used o view, create, modify, or delete CI relationships. Open the relationship editor from the CI Relations formatter. Correct Answer https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/concept/c_RelationshipEditor.html CI Class Manager is used to centrally view, create, or edit basic class definitions, and class settings for identification, reconciliation, and CMDB Health. Wrong answer

    3. K

       kohliaashish

       2023-08-20

       4 upvotes

       Correct answer is A. 1. Open a CI (for ex. Java Application Server FLX) 2. Click on '+' (Add CI relationships) 3. This will bring up 'Relationship Editor'. 4. Select the relationship type, then a configuration item, then in Relationship grid click '+' to add new relationship. 5. Hover over '+' (in step 4) it reads... 'Create new relationship with selected configuration item(s)'

    4. D

       doode

       2023-07-15

       3 upvotes

       CI Class Manager: https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/configuration-management/reference/ci-class-manager-landing-page.html Use the CI Class Manager to centrally view, create, or edit basic class definitions, and class settings for identification, reconciliation, and CMDB Health. To access the CI Class Manager, navigate to All > Configuration > CI Class Manager. The question is this: Is a "relationship" a "dependency" in the ServiceNow context?

23. Question 23 of 25

    What are the steps to retrieve an Update Set?

    • AVerify Update Set is Complete, Retrieve, Preview, Apply
    • BVerify Update Set is Complete, Test Connection, Apply
    • CVerify Update Set is Complete, Test Connection, Commit
    • DVerify Update Set is Complete, Retrieve, Preview, Commit

    Show answer

    Correct answer: D

    How others answered

    • D81%
    • C19%

    Explanation

    From the training: To retrieve an update set from a remote instance, in the Production instance, navigate to All > System Update Sets > Update Sources and select the sub-production/development instance with the completed update set you want to commit. With remote instances, the update sets are already previewed during the retrieval. The platform does it for you! Click the Retrieve Completed Update Sets button or related link. Any update sets marked as Complete are transferred from the source (sub-production) instance to the target (production) instance. Select the Retrieved Update Sets Related list to access the Retrieved update set; you will see it was already previewed. Select the Update Set you want to commit and click the Commit Update Set button.

    Adapted from community discussion by cluelessdood · 2023-08-20 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Question 23 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. C

       cluelessdood

       2023-08-20

       3 upvotes

       From the training: To retrieve an update set from a remote instance, in the Production instance, navigate to All > System Update Sets > Update Sources and select the sub-production/development instance with the completed update set you want to commit. With remote instances, the update sets are already previewed during the retrieval. The platform does it for you! Click the Retrieve Completed Update Sets button or related link. Any update sets marked as Complete are transferred from the source (sub-production) instance to the target (production) instance. Select the Retrieved Update Sets Related list to access the Retrieved update set; you will see it was already previewed. Select the Update Set you want to commit and click the Commit Update Set button.

    2. I

       Ibeauo

       2023-01-23

       Selected D3 upvotes

       Answer is D. Have a look in the "ServiceNow Administration Fundamentals Participant Guide" on page 465. Copied from above mentioned SN Administration Fundamentals: *1. Retrieve* a. Navigate to All > SystemUpdate Sets > Retrieved Update Sets b. Click Import Update Set from XML c. Choose a file to upload d. Upload the file *2. Preview* *3. Commit* The typical process of retrieving an Update Set includes: 1. Retrieve 2. Prevlew 3. Commlt

    3. J

       jbthirdera

       2023-03-24

       Selected D3 upvotes

       You retrieve a update set in 'Retrieved Update Sets' module, where you import a XML file, after that you should preview and Commit

    4. J

       Joe_Qu

       2023-05-26

       3 upvotes

       The question asks the steps to retrieve an update set. Not the steps to apply an update set. I say answer is C because it coresponds to the steps in page 466 in book ServiceNow Administration Fundamentals - Tokyo . I guess the question should say Retrieve an Update set from a remote instance

24. Question 24 of 25

    Select 3

    Which of the following are not included in an Update Set, by default? (Choose four.)

    • AHomepages
    • BData
    • CPublished Workflows
    • DBusiness Rules
    • ESchedules
    • FDatabase changes
    • GRelated Lists
    • HReport Definitions

    Show answer

    Correct answer: A, B, E

    Explanation

    Selected Answer: BEFI What is NOT captured in an update set: -Data -New Data -Records -Modified Data -Records -Tasks -Modified Cls -New Users and Groups -Schedules -Scheduled Jobs -Dashboards*

    Adapted from community discussion by Erp88 · 2022-11-16 · 10 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Candidate context

    Question 24 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. A

       ANCANC

       2022-01-25

       19 upvotes

       5 options are correct Homepages, Data, Schedules, Database changes and Scheduled jobs.

    2. E

       Erp88

       2022-11-16

       10 upvotes

       Selected Answer: BEFI What is NOT captured in an update set: -Data -New Data -Records -Modified Data -Records -Tasks -Modified Cls -New Users and Groups -Schedules -Scheduled Jobs -Dashboards*

    3. S

       SuiR

       2024-04-29

       5 upvotes

       Selected Answer: ABEI I will choose ABEI, the question asked that which of the following is not included in update set by default!! By default is quite important, homepages is the special one which can be added into update set but not BY DEFAULT. the tricky one is F Database changes, not quite clear about this choice, I would think it is database dictionary changes not data changes, so this should be in update set by default. https://docs.servicenow.com/bundle/washingtondc-application-development/page/build/system-update-sets/reference/customizations-tracked-update-sets.html

    4. C

       Cplatt

       2024-05-18

       6 upvotes

       Selected Answer: ABEI Due to the controversy around the answers I when and tried each within my PDI. ABEI would be the correct answer. By default these aren't allowed but they can be manually added to an update set by choosing the option "Add to Update Set" in the related links.

25. Question 25 of 25

    Select 3

    What needs to be specified, when creating a Business Rule? (Choose four.)

    • AUI action
    • BTable
    • CFields to update
    • DWho can run
    • EScript to run
    • FApplication scope
    • GUpdate set
    • HTiming

    Show answer

    Correct answer: B, E, H

    How others answered

    • BCDH22%

    Most people chose BCDH, not BEH. Verify this one against the vendor documentation.

    Explanation

    ChatGPT: When creating a Business Rule in ServiceNow, the following needs to be specified: Table - The table on which the Business Rule will be executed. This is the table where the data is stored and where the Business Rule will trigger when a specific action is performed. When to run - This is the condition that will trigger the Business Rule. It specifies when the Business Rule will execute, such as before or after a record is inserted, updated, or deleted. Condition - This specifies the conditions that need to be met before the Business Rule will execute. This is an optional field, but it is useful when you want to limit the Business Rule to a specific subset of data. Script - This is the script that defines the logic for the Business Rule. It is written in JavaScript and can be used to manipulate data, validate user input, or perform other tasks.

    Adapted from community discussion by evoken · 2023-02-25 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 25 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CSA or CertExamHQ.

    1. J

       Johnlego

       2022-06-15

       10 upvotes

       Answer is "BEHI" according to the updated San Diego ServiceNow Learning platform

    2. E

       evoken

       2023-02-25

       5 upvotes

       ChatGPT: When creating a Business Rule in ServiceNow, the following needs to be specified: Table - The table on which the Business Rule will be executed. This is the table where the data is stored and where the Business Rule will trigger when a specific action is performed. When to run - This is the condition that will trigger the Business Rule. It specifies when the Business Rule will execute, such as before or after a record is inserted, updated, or deleted. Condition - This specifies the conditions that need to be met before the Business Rule will execute. This is an optional field, but it is useful when you want to limit the Business Rule to a specific subset of data. Script - This is the script that defines the logic for the Business Rule. It is written in JavaScript and can be used to manipulate data, validate user input, or perform other tasks.

    3. M

       MACCA81

       2024-02-27

       6 upvotes

       Selected Answer: BEHI I was just re-reading the SN Administration Fundamentals - Vancouver and I came upon this info: Every business rule includes what TABLE to run against and WHEN to run (BEFORE a database actions, AFTER a databse action, ASYNC (QUEUED), DISPLAY before the record is displayed) what CONDITIONS to evaluate and what SCRIPT to run based on the evaluation. Based on this I would definitely vote for BEHI

    4. C

       cluelessdood

       2023-08-26

       6 upvotes

       Selected Answer: BEHI Straight from Fundamentals: Every Business Rule includes what table to run against and timing (before or after insert and more), what conditions to evaluate, and what script to run based on the evaluation.

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CSA practice, question 1 of 25