CSA practice questions 141–150

1. Question 141 · 362 in bank

   What access does a user need to be able to import articles to a knowledge base?

   • Asn_knowledge_import
   • Bsn_knowledge_contribute
   • CCan contribute
   • DCan import

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   Answer: A

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2. Question 142 · 362 in bank

   When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

   • ASchedule Transform
   • BField Matching
   • CSelect Data Source
   • DCreate Transform Map
   • ELoad Data

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   Answer: D

   Explanation

   D - Create Transform Map is the correct answer. B - Field Matching: For Event Management, when creating Event Rule to bind non-host CI using CI field matching, if there are multiple CI records having same name.

   Source: Adapted from community discussion — GoldBear

   References

   • docs.servicenow.com documentation

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3. Question 143 · 362 in bank

   To apply a UI Policy to all views, which field should be set to true in its definition record?

   • AGlobal
   • BReverse if false
   • COn load
   • DInherit

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   Answer: A

   Explanation

   Per my PDI, "if the 'Global' checkbox is selected, the UI Policy applies to all form views; otherwise the UI Policy is view-specific".

   Source: Adapted from community discussion — YMijoe

   References

   • docs.servicenow.com documentation

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4. Question 144 · 362 in bank

   What are the steps for importing data using an import set?

   • ASelect source file; Run automap; Transform data; Clean up target table
   • BIdentity source; Import transform map; Run transformer, Verify import
   • CSetup LDAP; Test map; Create update set; Run import; Apply update set
   • DLoad the data; Create transform map; Transform data; Clean up import table

   Show answer

   Answer: D

   References

   • docs.servicenow.com documentation

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5. Question 145 · 362 in bank

   Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

   • AThe CMDB contains data about tangible and intangible business assets
   • BThe CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
   • CThe CMDB archives all Service Management PaaS equipment metadata and usage statistics
   • DThe CMDB contains ITIL process data pertaining to configuration items

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   Answer: A

   Explanation

   The configurations are stored in a configuration management database (ServiceNow CMDB) which consists of entities, called Configuration Items (CI), that are part of your environment. A CI may be: A physical entity, such as a computer or router A logical entity, such as an instance of a database Conceptual, such as a Requisition Service https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-management/concept/cnfig-mgmt-and-cmdb.html

   Source: Adapted from community discussion — trye_indicators

   References

   • docs.servicenow.com documentation

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6. Question 146 · 362 in bank

   Which type of scripts run in the browser?

   • AScript Include Scripts
   • BAccess Control Scripts
   • CBusiness Rule Scripts
   • DUI Policies and Client Scripts

   Show answer

   Answer: D

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7. Question 147 · 362 in bank

   Select 2

   Which modules can you use to create a new table? (Choose two.)

   • ADictionary
   • BSchema Map
   • CTables
   • DTables & Columns

   Show answer

   Answer: CD

   Explanation

   I just hopped in my instance and tested. Tables Tables & Columns Dictionary Are all valid ways to find the button to create a new table (Utah)

   Source: Adapted from community discussion — studyGUYd

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8. Question 148 · 362 in bank

   Which one of the following describes the primary operations performed against tables in the ServiceNow platform?

   • ACreate, Read, Upload, Delete
   • BCapture, Rate, Write, Develop
   • CCreate, Rate, Update, Delete
   • DCreate, Read, Write, Delete

   Show answer

   Answer: D

   Explanation

   Please read page 367 from the ServiceNow Administration Fundamentals - Tokyo booklet. It states Create, Delete, Read, Write. There is no Upload. There is an update, as stated in answer "C" but "C" also contains "Rate" which is also incorrect. Trick question!

   Source: Adapted from community discussion — Manny1218

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9. Question 149 · 362 in bank

   How is a user defined in ServiceNow?

   • AA user is a record stored in the Profile [sys_user_profile] table
   • BA user is a record stored in the User [sys_user] table
   • CA user is a record stored in the User Preference [sys_user_preference] table
   • DA user is a field in the LDAP integration

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   Answer: B

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10. Question 150 · 362 in bank

    Which ServiceNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which CIs supporting that service have active issues?

    • ACI Dependency View
    • BEvent Management Homepage
    • CService Dashboard
    • DCI Health Dashboard

    Show answer

    Answer: A

    Explanation

    According to the ServiceNow Administration Fundamentals - Tokyo, page 427, it states, Dependency Views indicate if a CI has any active, pending issues." I'd select A on the Exam

    Source: Adapted from community discussion — Manny1218

    References

    • docs.servicenow.com documentation

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CSA practice, question 141. 362 questions available.