CSA practice questions 131–140

1. Question 131 · 362 in bank

   Tables may be set up with Many to Many relationships. What is a classic example of a scenario where the tables would have many to many relationships?

   • AVendors can sell multiple products; and products can be sold by multiple vendors.
   • BA Task can trigger many Workflows; and a Workflow can trigger many Tasks.
   • CRequests can contain many Items; and Items can be any item from the catalog.
   • DA Configuration Item can belong to multiple Classes, and Classes can contain multiple Configuration Items.

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   Answer: A

   Explanation

   option A is the example used in the Data schema overview lesson under Additional SN fundamentals content for Sys Admins & Developers.

   Source: Adapted from community discussion — missmam

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2. Question 132 · 362 in bank

   What section on a task record would you use to see the most recent update made to a record?

   • AAudit Log
   • BTimeline
   • CActivity
   • DJournal

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   Answer: C

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3. Question 133 · 362 in bank

   The Employee On-boarding team has asked for a way for managers to order computers, monitors, business cards, and cell phones for new employees. How would you proceed to meet this requirement?

   • ACreate Requested Item
   • BCreate Record Producer
   • CCreate On-boarding Bot
   • DCreate Order Guide

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   Answer: D

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4. Question 134 · 362 in bank

   When using the Load Data and Transform Map process, what is the Mapping Assist used for?

   • AMapping fields using the Import Log
   • BMapping fields using Transform History
   • CMapping fields using an SLA
   • DMapping fields using a Field Map

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   Answer: D

   References

   • docs.servicenow.com documentation

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5. Question 135 · 362 in bank

   On the CI Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

   • AAutomapping Utility
   • BRelationships
   • CService Tracer
   • DTransform Map

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   Answer: B

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6. Question 136 · 362 in bank

   From a related list, what would a user click to personalize the layout of the columns?

   • AGear
   • BContext Menu
   • CPencil
   • DMagnifier

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   Answer: A

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7. Question 137 · 362 in bank

   What is the language used for scripting in ServiceNow?

   • AC++
   • BJavaScript
   • CPHP
   • DPython

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   Answer: B

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8. Question 138 · 362 in bank

   Select 4

   What are examples of UI Actions, relating to Lists? (Choose four.)

   • AList Links
   • BList Choices
   • CList Buttons
   • DList Override
   • EList Context Menu
   • FList Control

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   Answer: ABCE

   Explanation

   ABCE UI action controls You can create a UI action to provide any of these controls: A button on a form. A context menu item on a form that appears when you open the form context menu or right-click the form header. A related link in a form. A button in the banner on top of a list. A button at the bottom of a list. A context menu item on a list that appears when you open the list context menu or right-click the list header. A menu item for the action choice list at the bottom of a list. A related link at the bottom of a list. https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/list-administration/concept/c_UIActions.html

   Source: Adapted from community discussion — Vishy123

   References

   • docs.servicenow.com documentation

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9. Question 139 · 362 in bank

   A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms: • Requested for • Requested by • Approving manager • Delivery instructions All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

   • ACreate a Variable Set Template, then apply to all of the catalog items.
   • BCreate one Variable Set for the four variables, then add that variable set to each of the 80 catalog items.
   • CCreate a Record Producer that contains the four fields; then add to the record producer related list on the Catalog Items.
   • DCreate a Flow Designer Action, with Variable Set Data Pill, then apply flow to all of the 80 catalog items.
   • ECreate an Order Guide, which includes all variables; then copy and hide variables as needed.

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   Answer: B

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10. Question 140 · 362 in bank

    A task worker asks how they can monitor any updates occurring to records assigned to him, like responses from customers. What do you suggest?

    • AOn My Work list, select the Activity Stream icon to show a frame with live updates
    • BClick on the eyeglass icon to expand the Monitor frame
    • COpen an Agent workspace tab for each record he wants to monitor
    • DSelect Service Desk > My Work Dashboard

    Show answer

    Answer: A

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CSA practice, question 131. 362 questions available.