ServiceNow Certified System Administrator362 questions across 37 pages are complete and free, with no account or card.
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Which collaboration tool opens a sidebar and allows you to create new conversations with other ServiceNow users?
Answer: E
This is outdated. Connect Chat is going away and can't be used with the Next Experience Unified Navigation starting with SanDiego
Source: Adapted from community discussion — Ilovetests
What module would you use if you wanted to view a list of all of the fields on the Incident table? (Choose two.)
Answer: AB
Administrators can use these tools for viewing and modifying the database structure: Tables module: Provides a list of all tables in the database. Tables & Columns module: Provides a list of all existing tables, with columns, column attributes, and indexes. Schema map: Provides a graphical representation of the relationships between tables. Data dictionary tables: Contains additional information that defines database elements.
Source: Adapted from community discussion — Ghouse1
What component causes a flow to run after a record has been created or updated?
Answer: C
I think it is "Record-based Trigger", at the beginning of the article: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/reference/flow-triggers.html it is mentioned the following: "Use record triggers to start a flow when a record is created or updated".
Source: Adapted from community discussion — mona_hmmd
What type of field is Boolean and appears as a check box?
Answer: B
Table Access Control rules are processed in the following order:
Answer: B
able ACL rules are processed in the following order: Match the table name. For example, incident. Match the parent table name. For example, task. Match any table name (*). For example, *.
Source: Adapted from community discussion — Remo878
Which module is used to access the knowledge bases which are available to you?
Answer: B
I vote for B! I have checked on my Developer Instance, answer D is not correct, because Knowledge > Knowledge Base doesn't exist, like OtterSpace has mentioned, available is Knowledge > Administration > Knowledge Bases (yes, plural)
Source: Adapted from community discussion — Ibeauo
A customer requests the following data quality measures be added: ✑ Incident numbers should be read only, on all lists and forms, for all users. ✑ Short Description field should be mandatory, on all records, across all applications, on Insert. Which type of policy would you use to meet this requirement?
Answer: F
The second requirement says "on Insert". You can insert data from outside sources, not just on the form. So you need a data policy to do that.
Source: Adapted from community discussion — CodingAmo
What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?
Answer: F
Answer is F. Fulfiller/Process Users have random paths and workflows in the platform and have one or more roles, including itil and approver_user roles. They can access all functionality based on assigned roles.
Source: Adapted from community discussion — Dela803
Which module would you use to customize your instances banner image, text and colors?
Answer: C
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?
Answer: D
Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page
CSA practice, question 31. 362 questions available.
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