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For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Answer: D
login using system administrator role and visit - Service Catelog> Catelog Definitions > Maintain Items > select any item > open any variable in the FORM, You can see Application - Global by default
Source: Adapted from community discussion — trye_indicators
On what part of the ServiceNow instance, would you find the option to Impersonate User?
Answer: D
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/concept/c_ImpersonateAUser.html
Source: Adapted from community discussion — BrooksieOwl
Which application is used primarily to load data into ServiceNow?
Answer: B
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/import-sets/reference/import-sets-landing-page.html
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
Answer: C
How would you define an Access Control, to allow a user with itil role to have permission to create incident records?
Answer: A
What Service Catalog feature do you use to organize items into logical groups?
Answer: A
When creating a new notification, what must you define? (Choose three.)
Answer: CDE
The ServiceNow platform supports a wide variety of plug-and-play applications. You can choose from the included workflows of build your own workflow: Which of these workflows are included in the platform? (Choose three.)
Answer: BEF
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
Answer: D
There is the same question on examtopics with a picture where you can see the filter, but there is one more answer which is not displayed in this questions. The same question you could find here (question 87): https://www.examtopics.com/discussions/servicenow/view/77737-exam-csa-topic-1-question-87-discussion/ There the most voted answer with 60% is "The Service Desk > My Groups Work list shows active work tasks that are not yet assigned." And this answer is not displayed here. So I would vote for D in this question.
Source: Adapted from community discussion — Ibeauo
You have been asked to configure a form so an employee could order tablet and select the standard accessory options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take? (Choose three.)
Answer: ADE
Option B should not be chosen in any case, because a 'Record Producer' is defined as following: 'A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog. The look and feel of a record producer is similar to that of a catalog item. But the record producer generates a task record such as incident, instead of a requested item.' So I would vote for ADE
Source: Adapted from community discussion — Ibeauo
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CSA practice, question 101. 362 questions available.
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