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Start guided practiceServiceNow Certified System Administrator
The gateway ServiceNow credential: platform navigation and configuration, user and data administration, self-service and process automation, and the core of platform maintenance.
ServiceNow does not publish numeric exam codes — CSA is the common abbreviation.
ServiceNow Certified System Administrator is ServiceNow's associate-level business applications certification, referred to across the industry by the shorthand CSA. The exam runs for 1 hour 30 minutes and presents up to 60 questions, with a pass mark of pass / fail — cut score not published. It costs US$300 at the standard rate.
ServiceNow publishes the syllabus as 5 weighted domains. Database Administration carries the most weight at 22%, and the three largest domains together account for roughly 62% of the scored content — worth knowing before you decide where study time goes.
Confirm these details on the official ServiceNow page before booking — vendors adjust format and pricing without notice.
Some forms include unscored trial questions
Standard rate, before local taxes
The published exam guide for CSA, in the vendor's own order.
01User Interface and Navigation
20%02Collaboration
18%03Database Administration
22%04Self-Service and Process Automation
20%05Introduction to Development
20%Completion of the official system administration course is required before registering.
Associate level — Role-based credentials for practitioners with hands-on experience.
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Clear answers about the exam, the study experience, and what to expect before you begin.
ServiceNow lists up to 60 questions, to be completed in 1 hour 30 minutes. Question counts can vary slightly between exam forms, and unscored trial questions are sometimes included.
Pass / fail — cut score not published. Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$300. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
Completion of the official system administration course is required before registering.
The exam guide covers User Interface and Navigation, Collaboration, Database Administration, Self-Service and Process Automation and Introduction to Development. The full weighted breakdown is listed above.
Yes — this exam has 362 practice questions available here, each with the correct answer marked.