CRM, ITSM, low-code and enterprise platform certifications for administrators and consultants.
Business application certifications validate configuration rather than code: data models, automation rules, permission structures, integration patterns and the release process that keeps a shared tenant stable.
Consultant-tier exams add discovery, requirements gathering and solution design, which is why scenario questions dominate at the higher levels.
What Microsoft 365 includes and how it is sold: the productivity and collaboration workloads, the security and compliance story, and the licensing and support model.
Open the exam guideFilter by practice availability, provider, level or exam code to narrow the list.
35 exams
The cornerstone Salesforce credential: configuration and setup, object and data management, security, automation with Flow, and reporting across sales and service.
The Power BI analyst exam: connecting and cleaning data, building a performant model, writing DAX, designing reports, and managing workspaces and row-level security.
The first Salesforce developer credential: Apex and SOQL, Lightning Web Components, the platform data model, testing requirements and deployment tooling.
What Microsoft 365 includes and how it is sold: the productivity and collaboration workloads, the security and compliance story, and the licensing and support model.
The gateway ServiceNow credential: platform navigation and configuration, user and data administration, self-service and process automation, and the core of platform maintenance.
The low-code fundamentals exam: what Power Apps, Power Automate, Power BI and Power Pages do, how Dataverse underpins them, and where the platform fits in a business.
Declarative application building on the Salesforce platform: data modelling, business logic and automation, user interface design, and application lifecycle management.
The second administrator credential: advanced security and access, complex automation, sophisticated analytics, and the change management practices behind a healthy org.
Running a Microsoft 365 tenant end to end: deployment and management, Entra identity and access, threat protection with Defender XDR, and compliance with Purview.
Configuring generative AI on the Salesforce platform: prompt templates, Einstein generative features, agent configuration, grounding with CRM data, and AI governance.
Implementing Service Cloud: contact centre design, case management and routing, knowledge and self-service channels, and the analytics that measure service performance.
Implementing ITSM on ServiceNow: incident, problem, change and request processes, the configuration management database, service level management, and implementation methodology.
Implementing Sales Cloud as a consultant: discovery and solution design, sales process configuration, forecasting and analytics, and running a successful deployment.
Implementing Salesforce Data Cloud: ingesting and modelling customer data, identity resolution, segmentation and activation, and the governance that keeps it trustworthy.
The newest entry point to the Salesforce ecosystem: platform navigation, the core CRM data model, reporting basics, and where the platform fits in a business.
Building scoped applications on the Now Platform: data modelling, application access and security, server and client scripting, and the application lifecycle from build to publish.
The Dynamics 365 Supply Chain Management functional consultant exam: product information, inventory and warehousing, supply chain processes, and master planning configuration.
Configuring the Power Platform as a functional consultant: modelling data in Dataverse, building apps and automation, and integrating the result with wider business systems.
Financial management in Dynamics 365 Finance: the general ledger and period close, payables and expenses, budgeting, fixed assets, and receivables through to collections.
Robotic process automation with Power Automate: designing automations, building desktop and cloud flows, and deploying and managing them across environments.
Extending the Power Platform with code: plug-ins, custom connectors, PCF components, Dataverse APIs and the integrations that go beyond low-code configuration.
Case management in Dynamics 365 Customer Service, weighted heavily towards cases themselves: queues and routing, service-level agreements, knowledge management, and the representative experience.
A conceptual AI credential for the Salesforce ecosystem: AI fundamentals, the role of data quality, ethical and responsible use, and Einstein capabilities across CRM.
The customer experience analyst exam: configuring Dynamics 365 Sales, customising Dataverse and model-driven apps, and connecting Customer Insights to the sales process.
The Power Platform architect exam: running solution envisioning and requirements analysis, architecting the solution, and steering implementation through to go-live.
Business Central for small and mid-sized organisations: company setup, financial configuration, sales and purchasing, and the day-to-day operations that follow.
Developing for Dynamics 365 finance and operations apps: X++ and AOT elements, extensions rather than overlayering, reporting, data integration, and security and performance work.
Implementing Customer Service Management: account and contact models, case management and routing, self-service portals, and integrating customer service with the wider platform.
The expert-level supply chain exam, centred on manufacturing: product configuration, production prerequisites and methods, production control, and the wider supply chain features around them.
Architecting integrations for Salesforce: choosing integration patterns and capabilities, designing for reliability and security, and governing integration across a large estate.
Administering Google Workspace at associate level: user and resource lifecycle, service configuration, endpoint and data protection, and day-to-day operational support.
The solution architect exam for finance and operations apps: defining solution strategy, architecting to fit, and steering implementation and testing across a programme.
Advanced Google Workspace administration: planning deployments and migrations, securing the domain, automating administration, and supporting a large user population.
Implementing HR Service Delivery: HR case management and confidentiality, employee service centre design, lifecycle events, and knowledge and document management for HR.
Business analysis within a delivery context: needs assessment, analysis planning, elicitation and analysis, traceability and monitoring, and evaluating whether solutions delivered value.
How many exams each provider contributes here.
Where each exam sits, so you can plan a progression rather than a single jump.
Multi-exam credentials in this category.
The administrator progression: earn the Administrator credential first, then Advanced Administrator for complex sharing, automation and analytics.
Salesforce
An expert Microsoft 365 credential combining a prerequisite associate certification with the MS-102 tenant administration exam.
Microsoft
The Power Platform architecture credential, earned by holding a functional consultant or developer certification and passing PL-600.
Microsoft
35 exams from 5 vendors are tagged to Business Applications. Exams appear in this category when it is either their primary focus or a substantial secondary one.
Salesforce Certified Administrator is the most common entry point. The cornerstone Salesforce credential: configuration and setup, object and data management, security, automation with Flow, and reporting across sales and service.
Salesforce Certified Administrator, Microsoft Power BI Data Analyst (PL-300) and Salesforce Certified Platform Developer I are the most frequently pursued in this category.
Project Management
Predictive, agile and hybrid delivery credentials for practitioners and programme leaders.
Software Development
Developer credentials covering languages, platform SDKs, APIs and application architecture.
Data & Analytics
Data engineering, warehousing, business intelligence and analytics platform certifications.