CSA practice questions 11–20

1. Question 11 · 362 in bank

   What is specified in an Access Control rule?

   • AGroups, Conditional Expressions and Workflows
   • BTable Schema, CRUD, and User Authentication
   • CObject and Operation being secured; Permissions required to access the object
   • Dsecurity_admin

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   Answer: C

   Explanation

   WHAT IS AN ACCESS CONTROL (ACL)? An instance uses access control list (ACL) rules, also called access control rules, to control what data users can access and how they can access it. ACL rules require users to pass a set of requirements in order to gain access to particular data. Each ACL rule specifies: The object and operation being secured The permissions required to access the object

   Source: Adapted from community discussion — Nasman096

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2. Question 12 · 362 in bank

   Which icon would you double click, to expand and collapse the list of all Applications and Modules?

   

   • AStar
   • BClock
   • CApplication
   • DFunnel

   Show answer

   Answer: C

   References

   • docs.servicenow.com documentation

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3. Question 13 · 362 in bank

   Buttons, form links, and context menu items are all examples of what type of functionality?

   • ABusiness Rule
   • BUI Action
   • CClient Script
   • DUI Policy

   Show answer

   Answer: B

   References

   • docs.servicenow.com documentation

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4. Question 14 · 362 in bank

   What do you call any component that needs to be managed in order to deliver services?

   • ACSDM Items
   • BCMDB
   • CConfiguration item
   • DService Offerings
   • EAsset

   Show answer

   Answer: C

   Explanation

   Reference: https://infocenter.io/servicenow-cmdb-implementation/

   

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5. Question 15 · 362 in bank

   A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?

   • ASpecify the Dept_Mgr role on the catalog content block
   • BAdd the Department Manager group to the catalog item's user criteria
   • CAdd the Department Manager group to the catalog item's ACL
   • DOnly publish the item in the HR service catalog
   • EUse a Dept_Mgr ACL on the HR service catalog

   Show answer

   Answer: B

   Explanation

   The method that best fulfills the requirement of making a new service catalog item visible only to managers inside the HR Department is: B. Add the Department Manager group to the catalog item's user criteria. By adding the Department Manager group to the catalog item's user criteria, you restrict visibility to only users who are part of that group. This ensures that only managers within the HR Department can see and access the catalog item, fulfilling the requirement accurately.

   Source: Adapted from community discussion — naab143

   References

   • docs.servicenow.com documentation

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6. Question 16 · 362 in bank

   A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions: ✑ Incidents where the state is Closed ✑ Incidents where Assignment Group is Network After clicking the Funnel icon, what should the user do?

   • ADefine the first condition; click AND button; define second condition; click Run
   • BDefine the first condition; click AND button; define second condition; press enter
   • CDefine the first condition; click OR button; define second condition; press enter
   • DDefine the first condition; click > icon on breadcrumb, define second condition; click Run
   • EDefine the first condition; click > icon on breadcrumb, define second condition; press enter

   Show answer

   Answer: A

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7. Question 17 · 362 in bank

   Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

   • AIncident.Major_Incident
   • Bincident=>major_incident
   • Cincident<=>major_incident
   • Dincident||major_incident
   • Eincident.major_incident

   Show answer

   Answer: E

   Explanation

   Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/contextual-security/concept/acl-rule-types.html

   References

   • docs.servicenow.com documentation

   

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8. Question 18 · 362 in bank

   Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group. ✑ For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. ✑ For Facilities, the item will be used for anyone in the company who needs room set up services. However, both departments have their own service catalogs. What do you do, to support these requirements?

   • ACreate one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
   • BCreate one Catalog Item for Event Room Set Up; then publish to both Catalogs.
   • CCreate one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
   • DCreate one Catalog Item for Event Room Set Up; then use ACLs to control access.

   Show answer

   Answer: B

   Explanation

   I don't get it, why the answer C is, why should be a parent-child relationship established? I've tested it, the catalog item can be added to both catalogs.

   Source: Adapted from community discussion — bagoly

   References

   • docs.servicenow.com documentation

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9. Question 19 · 362 in bank

   After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

   • ASelect Normal role
   • BLog out and back in
   • CUse System Administration > Normal Security module
   • DSelect Global Update Set
   • EEnd Impersonation

   Show answer

   Answer: B

   Explanation

   In Tokyo, you select Elevate Role under the user menu then uncheck security_admin and click update. So, while the terminology is wrong, A is (now) the most correct answer

   Source: Adapted from community discussion — timothy_moore

   References

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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10. Question 20 · 362 in bank

    What type of field allows you to look up values from one other table?

    • AReference
    • BVerity
    • COptions
    • DSelections
    • EDot walk
    • FLookup

    Show answer

    Answer: A

    Explanation

    A. Reference A Reference field in ServiceNow is used to establish a relationship between two tables. It enables you to select a record from another table, and the reference field displays the values from the referenced table. This functionality allows for data consistency and linking records across different tables.

    Source: Adapted from community discussion — Mariina_003_B

    References

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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CSA practice, question 11. 362 questions available.