CIS-ITSM practice questions 151–160

1. Question 151 · 220 in bank

   When creating a catalog, which field specifies who can edit, update, and delete catalogs, categories, and catalog items?

   • AManager
   • BContributors
   • COwner
   • DEditors

   Show answer

   Answer: A

   Explanation

   Only managers can manage categories, pag 122 ITSM book (Tokyo):"Managers can edit catalog records, manage categories, and assign editors. They can also create, modify, and publish items within their catalog. Editors: Editors can create, modify, and publish items within catalogs they are assigned to.

   Source: Adapted from community discussion — Guh

   Next question

2. Question 152 · 220 in bank

   Select 2

   Which of the following are users able to do when configuring stages in Flow Designer? (Choose two.)

   • ADisplay the stages to the requester
   • BCreate any number of stages
   • CImport a copy of a pre-defined stage set
   • DDefine the stage set in a subflow

   Show answer

   Answer: BC

   Explanation

   From the book: When configuring stages in Flow Designer, you can: - Create any number of stages - Change stage labels and names - Set the estimated duration for a stage - Import a copy of a pre-defined stage set from the Stage Sets table. Any changes made to the copy do not affect the original Stage set record

   Source: Adapted from community discussion — MarlyB

   References

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   Next question

3. Question 153 · 220 in bank

   When creating a catalog, which field specifies who is able to create, modify, and publish items in the catalog?

   • AEditors
   • BItem Admins
   • CItem Owners
   • DAuthors

   Show answer

   Answer: A

   Next question

4. Question 154 · 220 in bank

   Select 2

   When defining catalog categories and subcategories, what are some good practices to follow? (Choose two.)

   • AAlign categories with CMDB classes where possible
   • BKeep the number of top-level categories to 8-10
   • CRemember that items can only be assigned to one category
   • DDo not go to deep with subcategories: go only 1-2 levels deep

   Show answer

   Answer: BD

   Explanation

   From the book: It is important to keep in mind a few fundamental guidelines considering categories: - Keep the number of top-level categories to 8-10 - Do not go too deep. Nest categories 1-2 levels deep only - Organize in a way that will make sense to the audience - Use language that the audience will understand

   Source: Adapted from community discussion — MarlyB

   Next question

5. Question 155 · 220 in bank

   Select 2

   In request fulfillment, approvals can be required before a request can be fulfilled. Your customer is worried about requests getting stuck in the process flow, if the approver is on extended absence from the office. What can you suggest to alleviate this concern? (Choose two.)

   • AThe approver can use the Delegate module to assign a person to approve on their behalf, while they are away from the office
   • BThe approver can set their approval notifications to forward to their personal email address
   • CThe approval can be defined as a group approval, where any member of the group can approve
   • DThe approver can set their approval notifications to auto-reply with “approved” in the subject line

   Show answer

   Answer: AC

   Next question

6. Question 156 · 220 in bank

   Released in Quebec, what tool enables you to delegate the creation and maintenance of common and simple use case Catalog Items to business users?

   • ACatalog Wizard
   • BCatalog Designer
   • CCatalog Item Builder
   • DCatalog Builder

   Show answer

   Answer: D

   Next question

7. Question 157 · 220 in bank

   Request fulfillment relies on three record types, Requests, Requested Items, and Catalog Tasks. The lifecycle status of these records is reflected in a combination of state and stage fields. Which status field is set by the flow?

   • AStage on Requested item
   • BStatus on Request
   • CState on Catalog Task
   • DState on Requested Item

   Show answer

   Answer: A

   References

   • docs.servicenow.com documentation

   Next question

8. Question 158 · 220 in bank

   Select 2

   Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. What Now Create assets do you recommend they review, to prepare? (Choose two.)

   • AService Catalog and Request Mgmt - Workshop Preparation Guide
   • BService Catalog and Request Mgmt - Process Guide
   • CIT Service Management - Typical Challenges and Remediation
   • DITSM - Business Outcomes and Corresponding KPIs

   Show answer

   Answer: AB

   Next question

9. Question 159 · 220 in bank

   Which role would give you access to the CI Class Manager?

   • Aecmdb_admin
   • Becmdb
   • Cclass_manager
   • Dsn_class_manager

   Show answer

   Answer: A

   References

   • docs.servicenow.com documentation

   Next question

10. Question 160 · 220 in bank

    What module do you use to change the setting for the time between incident Resolution and Closure?

    • AITSM Properties
    • BSystem Settings
    • CIncident Settings
    • DIncident Properties
    • EResolution Properties

    Show answer

    Answer: D

    Next question

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

CIS-ITSM practice, question 151. 220 questions available.