Question 1 · 220 in bank
Given the class structure shown below, which types of CIs will be included in a report run against the cmdb_ci_computer table?
Show answer
Answer: C
CIS-ITSMProfessionalServiceNowAll questions freePage 1 of 22
CIS-ITSM practice questions 1–10
ServiceNow Certified Implementation Specialist — IT Service Management220 questions across 22 pages are complete and free, with no account or card.
Official study references
220 questions in this bank
Free access · progress saved on this device
Question 2 · 220 in bank
Your customer has built a mature knowledge base, with articles targeted to internal audiences -which are technical. Other articles are written for end users, with simple instructions. From the Incident form, the agents would like to be able to identify which articles are visible to the callers What feature would you use, to satisfy this requirement?
Show answer
Answer: B
Explanation
Service desk agents may see articles users should not see. Use Search As to share appropriate articles with users. Optionally, administrators may enable Search as. This feature returns search results as both the current user and a specified user on the current form (i.e. caller). This allows agents to be confident that articles shared with users are appropriate. ServiceNow (n.d). IT Service Management (ITSM) Implementation - Tokyo. ServiceNow.
Source: Adapted from community discussion — Honeybadge
Question 3 · 220 in bank
Which catalog property allows users to save partially-completed requests to complete and submit at a later time?
Show answer
Answer: B
References
Question 4 · 220 in bank
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
Show answer
Answer: B
Question 5 · 220 in bank
Unless there are particular security requirements, what role is given to users that perform request fulfillment work?
Show answer
Answer: A
Explanation
there is no fulfiller role in the base system roles list. when searching in the sys_user_role table (name contains "fulfill"), no roles will be found. so C/D/E is incorrect. also, task_worker role does not exist. A is correct.
Source: Adapted from community discussion — benvankorn
Question 6 · 220 in bank
Your customer is a data center. They have a construction department that builds out spaces for new customers. The customer account representatives are responsible for initiating the construction requests. The guidelines are extensive for how to complete the construction request documentation. Your customer wants the catalog to contain two items: 1. Construction request 2. Getting Started with Construction Requests The Getting Started Item should contain a link to a Knowledge Article. What type of item would you use to satisfy the requirement for the Getting Started Item?
Show answer
Answer: C
Explanation
From the book: Content Items may be used for multiple purposes: - Link to a Knowledge Base Article (policy articles, articles providing additional information about items) - Link to catalog content (cross-references amongst catalogs) - Link for a Module (redirect user to the same target location specified in a navigation module) - External Content (link to public website or internal portal)
Source: Adapted from community discussion — MarlyB
Question 7 · 220 in bank
What is an example of a good use case for an Order Guide?
Show answer
Answer: B
Explanation
i think it's in the wording, order guide is used to request a bunch of stuff as part of a bundle, while a custom automobile isn't techincally a bundle (i guess), while a set of dishwasher is
Source: Adapted from community discussion — sephereth
Question 8 · 220 in bank
Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?
Show answer
Answer: C
Explanation
Correct. Textbook tokyo P132. For each item, change the advanced view of catalog item form to add cart option fields to the layout. -No cart -No quantity -No order -On proceed checkout
Source: Adapted from community discussion — esllin
Question 9 · 220 in bank
A manager wants to run a report on the Computer catalog items, to see how many requests are being made for the add on extra memory, as compared with those requiring only the base memory. How would you meet this requirement?
Show answer
Answer: B
Question 10 · 220 in bank
Which record type would you use for an Ask a Question form that would generate an Incident?
Show answer
Answer: A
Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page
CIS-ITSM practice, question 1. 220 questions available.
About this question bank
Version 1.0.0. How we source questions