Question 191 · 220 in bank
In Change management, what allows customers to define condition based flows for a fit for purpose model?
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Answer: A
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In Change management, what allows customers to define condition based flows for a fit for purpose model?
Answer: A
By default, a business rule, causes the Assignment group to be automatically set. How is the group identified?
Answer: D
if (current.sys_class_name + '' == 'change_request') { assignmentGroupFieldName = 'assignment_group'; //change Group } else if (current.sys_class_name + '' == 'incident' || current.sys_class_name + '' == 'problem') { assignmentGroupFieldName = 'support_group'; } so for change A is correct otherwise D
Source: Adapted from community discussion — DishaTiwari
Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario? A Change Landing Page
Answer: C
Instance upgrading to Quebec or Rome from a Paris or older release: will continue to use the Change Interceptor and types by default and will only have the legacy change types visible. The instance properties will be set to: com.snc.change_management.change_model.hide=true com.snc.change_management.change_model.type_compatibility=true
Source: Adapted from community discussion — EspindolaGomes
Which Change request fields are used in conflict detection? (Choose three.)
Answer: BDE
What types of Conflicts are detected automatically on the Change request? (Choose three.)
Answer: BDE
From the book: Through conflict properties, conflict detection can identify conflicts for any of the following reason: - The CIs (or a child or parent of the CIs) are already scheduled at the given date and time - The CI (or a child or parent of the CI) is not in the maintenance window - The CI (or a child or parent of the CI) is in a blackout window - The assigned to person is already scheduled at the given date and time
Source: Adapted from community discussion — MarlyB
How are Releases related to Changes?
Answer: A
Which workflow is defined as: Requests approval from a manager of the knowledge base before moving the article to the retired state. The workflow is canceled and the article remains in the published state if any manager rejects the request.
Answer: C
From the book: There are the Instant Retire (when using the Retire UI Action, the KB is instantly retired). The Retire Knowledge (when the valid to date is reached, the workflow sets the KB to retired). Lastly the Approval Retire (the Retire UI Action is used, which generates an approval for owners and managers, after approval the KB is retired)
Source: Adapted from community discussion — MarlyB
What Knowledge base feature can you use to standardize the sections and fonts on a knowledge article?
Answer: C
"Article templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles."
Source: Adapted from community discussion — Jaaaimin
Which of the following roles has the ability to create and manage user criteria for service catalogs?
Answer: A
A Portfolio Manager is primarily concerned with the performance of what hierarchy?
Answer: A
Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page
CIS-ITSM practice, question 191. 220 questions available.
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