ServiceNow Certified Implementation Specialist — IT Service Management220 questions across 22 pages are complete and free, with no account or card.
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A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?
Answer: A
Though it is possible that user criteria could be interfering, it would be due to poorly considered changes away from the OOB implementation. Better to look first to see if the article is published anyway.
Source: Adapted from community discussion — armin_vcg
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
Answer: A
Where can a change manager define the interval frequency for unauthorized change detection?
Answer: C
Prior to Quebec, when you click Change > Create New, which page is displayed?
Answer: E
Change landing page was introduced in Quebec. Before it was the change interceptor so the wording of this question is a little confusing. According to the question, it technically would be Change Interceptor.
Source: Adapted from community discussion — KD2016
Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?
Answer: A
On the Release record, what are the available options on the Release phase list?
Answer: D
In the Vancouver doc it saya "Release Phases represents the planned phases within a release, (...). For example: Gathering requirements, planning, design, development, testing, and deployment. https://docs.servicenow.com/en-US/bundle/vancouver-it-service-management/page/product/release-management/concept/c_ReleaseManagementConcepts.html I got tricked by this one too, but marked D.
Source: Adapted from community discussion — gataVitiligo
You have created a new Change model and added a new Approval Policy for that model. But the newly defined approval is not triggering. What could cause this issue?
Answer: B
In the Quebec release of Change management, what new architectural features were added?
Answer: C
C, In the Quebec release of ServiceNow, the new architectural features added to Change Management are Change Models, Change Flows, and State Transition Models.
Source: Adapted from community discussion — MrBravo
A customer requests that when the Service Desk agent clicks on the information icon for the Caller's name, the quick view frame shows only the following fields: User name - Manager name - Email Address - Employee ID - How would you modify the quick view frame?
Answer: A
From the book: Use the table name of the table being referenced. In this case, the Caller field is on the incident form, but the field references to the User [sys_user] table. The URL to add the sys_popup view should reference the User table
Source: Adapted from community discussion — MarlyB
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? (Choose three.)
Answer: BCE
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? (Choose three.) A. The CI Manager is part of the change approval workflow (change manager) B. One Change can be submitted for multiple CIs ( Tokyo pg no 333, 396) C. Changes should reference at least one CI D. The CI Support Group is responsible for change implementations (not as 408) E. A CI can be affected by a change, even if it is not the CI being changed
Source: Adapted from community discussion — DishaTiwari
Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page
CIS-ITSM practice, question 181. 220 questions available.
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