CIS-ITSM practice questions 91–100

1. Question 91 · 220 in bank

   Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

   • ACreate a copy of the baseline Change - Emergency - Authorize Flow, and then edit the new copy
   • BCreate a backup of the baseline Change - Emergency - Authorize Flow, and edit the baseline flow
   • CDeactivate the baseline Change - Emergency - Authorize Flow
   • DUnpublish the baseline Change - Emergency - Authorize Flow

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   Answer: A

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2. Question 92 · 220 in bank

   Select 2

   In Change Management, what does a Model State contain? (Choose two.)

   • AModel State transitions conditions
   • BModel State properties
   • CModel State transition policies
   • DModel State transitions

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   Answer: AD

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3. Question 93 · 220 in bank

   At which level can the type of knowledge feedback be enabled or disabled?

   • AKnowledge base
   • BKnowledge article
   • CKnowledge category
   • DKnowledge article template

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   Answer: A

   References

   • docs.servicenow.com documentation

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4. Question 94 · 220 in bank

   A customer wants to add a new Catalog Item to the Service Catalog. What process would be used to ensure the new item is authorized?

   • AFulfillment Management
   • BRelease Management
   • CConfiguration Management
   • DChange Management
   • ECatalog Management

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   Answer: D

   Explanation

   D. ITSM Implementation book (tokyo) pg. 103: Service catalog management relies heavily upon: - the change management process for controlling changes to the service catalog (...)

   Source: Adapted from community discussion — fasf98

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5. Question 95 · 220 in bank

   Which of the following cannot be defined or set through a Catalog UI Policy?

   • AApply a requirement to all form views
   • BSetting a variable to mandatory
   • CReverse UI Policy if conditions are false
   • DSetting a variable to read-only

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   Answer: A

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6. Question 96 · 220 in bank

   Select 2

   When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

   • AStage labels and names can be changed
   • BStates for the requested item records can be renamed
   • CDefine a Service Level Agreement for a stage
   • DEstimated durations can be set

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   Answer: AD

   Explanation

   A. Stage labels and names can be changed D. Estimated durations can be set When configuring stages in Flow Designer, you can change the name or label of the stages, and also set the estimated duration for each stage. This helps in tracking how much time is taken for each stage in the flow. However, Flow Designer is not directly related to the Requested Item states or SLAs.

   Source: Adapted from community discussion — lolnaman

   References

   • docs.servicenow.com documentation

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7. Question 97 · 220 in bank

   Select 2

   How are Service Catalogs and Catalog Items related? (Choose two.)

   • AA catalog item can be associated with one or more service catalogs
   • BAccess to catalog items is determined by the service catalog's assigned user criteria
   • CService catalogs may contain multiple catalog items
   • DA catalog item can only be associated with one service catalog

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   Answer: AC

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8. Question 98 · 220 in bank

   Which role has the ability to modify the cart layout?

   • Aitil
   • Bitil_admin
   • Ccatalog_admin
   • Dcatalog_manager

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   Answer: C

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9. Question 99 · 220 in bank

   Select 2

   Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder? (Choose two.)

   • Acatalog(s)
   • Bitem name
   • Cvariables
   • Ditem author
   • Etimestamp

   Show answer

   Answer: BE

   References

   • docs.servicenow.com documentation

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10. Question 100 · 220 in bank

    Select 5

    When using Agent assist in the Agent workspace, what are examples of possible solutions can be automatically searched and displayed? (Choose five.)

    • ARunbook Actions
    • BKnowledge
    • CSQL Queries
    • DProblems
    • EChanges
    • FCases
    • GIncidents

    Show answer

    Answer: BDEFG

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CIS-ITSM practice, question 91. 220 questions available.