ServiceNow Certified Implementation Specialist — IT Service Management220 questions across 22 pages are complete and free, with no account or card.
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What would you use to define a common grouping of configuration items such as all web servers in Miami?
Answer: D
Correct Answer is D A Dynamic CI group is a dynamic grouping of configuration items (CIs), based on some common criteria. For example, you can create a dynamic CI group based on the location of all web servers in Detroit or all Oracle databases in Boston.
Source: Adapted from community discussion — PappyFox
After publishing an Item via Catalog Builder, the associated update set is set to which state?
Answer: B
The State for the catalog item will be PUBLISHED , and the state of the Update Set will change to complete . When the state for catalog item was Publishing the state for update set was In progress. Verified in PDI , correct answer is B = Complete
Source: Adapted from community discussion — Bhavi9999
Which platform role can create service portfolios and taxonomy nodes?
Answer: B
IT Service Management (ITSM) Implementation - Vancouver - page 79 The correct answer is portfolio_admin. There is not a portfolio_manager in the table displayed on page 79
Source: Adapted from community discussion — Alex_Lima84
Which of these can be associated with a service within the service portfolio taxonomy?
Answer: D
The correct answer is D. Leaf node. In the context of a service portfolio taxonomy, a leaf node represents the most granular level in the hierarchy where individual services are categorized. This allows for detailed and precise organization and management of services within the portfolio.
Source: Adapted from community discussion — servicenowExamtopics
Which service types can be managed through the scope of Service Portfolio Management? (Choose two.)
Answer: BC
IT Service Management (ITSM) Implementation - Vancouver - page 75 The two service types that are managed through Service Portfolio Management are: * Technical service; * Business service:
Source: Adapted from community discussion — Alex_Lima84
Which is the process responsible for delivering items that have been ordered from a Service Catalog?
Answer: C
I believe it is E = Request Management As per the ITSM Implementation book - after placing an order the request management process begins.
Source: Adapted from community discussion — Vesse
Where is the definition of what is provided, or not provided, for a service defined?
Answer: B
When using Catalog Builder, what can be built using templates? (Choose two.)
Answer: BE
IT Service Management (ITSM) Implementation - Vancouver - page 140 Templates can be created for catalog items and record producers.
Source: Adapted from community discussion — Alex_Lima84
If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? (Choose two.)
Answer: BE
What defines the required approvals and the associated conditions for a change model?
Answer: A
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CIS-ITSM practice, question 101. 220 questions available.
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