CIS-ITSM practice questions 131–140

1. Question 131 · 220 in bank

   Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy requires that changes be requested with 5 days lead time. How would you satisfy this requirement?

   • AUpdate the Risk Property for Insufficient lead time
   • BUpdate the Risk Assessment Matrix for Insufficient lead time
   • CUpdate the Calculate Risk UI Action
   • DUpdate the Risk Matrix for insufficient lead time
   • EUpdate the Risk Condition for Insufficient lead time

   Show answer

   Answer: E

   Explanation

   Correct Ans is "E" . Update the risk condition "Insufficient lead time". We can change the filter conditions inside the risk condition- Planned start date - relative - on o before- 5 days- from now

   Source: Adapted from community discussion — Amr94

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2. Question 132 · 220 in bank

   How are Releases related to Projects?

   • AProject tasks and Release tasks are interchangeable
   • BProjects can be part of one or more releases
   • CProject features are components of a release
   • DProjects need to be completed before releases can be defined
   • EProjects are used to do root cause analysis for releases

   Show answer

   Answer: B

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3. Question 133 · 220 in bank

   What baseline Change Flows support the baseline Normal Change model?

   • AChange - Normal - Assess, Change - Normal - Authorize, Change - Normal - Implement Change - Implementation tasks
   • BChange - Normal - New, Change - Normal - Review, Change - Normal - Close, Change - Implementation tasks
   • CChange - Normal - New, Change - Normal - Assess, Change - Normal - Implement, Change - Implementation tasks
   • DChange - Normal - Assess, Change - Normal - Authorize, Change - Normal - Close, Change - Implementation tasks

   Show answer

   Answer: A

   Explanation

   From the book: Change - Normal - Assess Change - Normal - Authorize Change - Normal - Implement AAI :) Assess Authorize Implement

   Source: Adapted from community discussion — MarlyB

   References

   • docs.servicenow.com documentation

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4. Question 134 · 220 in bank

   Select 3

   Which of the following Change Task Types are available by default? (Choose three.)

   • APlanning
   • BTesting
   • CReview
   • DDeployment
   • EVerification

   Show answer

   Answer: ABC

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5. Question 135 · 220 in bank

   What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

   • APopulate Assignment Group based on CI/SO
   • BAuto-populate ITSM Assignment Groups
   • CITSM Assignment Lookup Rule
   • DAutomatic Assignment for ITSM

   Show answer

   Answer: A

   Explanation

   But in real world while working on projects, we do not memorize names of business rules. Most often than not, developers customize business rules as per requirements of customer.

   Source: Adapted from community discussion — subhadeep_ghosh

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6. Question 136 · 220 in bank

   Select 2

   In the CAB workbench, what are some ways the CAB manager can identify the Change requests to be added to a particular meeting agenda? (Choose two.)

   • AChange requests meeting different conditions, like Risk level or Type
   • BChange requests planned within a certain date range
   • CUse any of the options on the Agenda Criteria Tab
   • DChange requests for a certain Change Flow Definition

   Show answer

   Answer: AB

   Explanation

   correct answer is AB. There is no Agenda Criteria tab in CAB meeting form, user can specify changes that can be added in CAB workbench thru the Agenda Management tab.

   Source: Adapted from community discussion — oriyow

   References

   • docs.servicenow.com documentation

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7. Question 137 · 220 in bank

   A change user complains that with the new Preapproved tab, they have to search through many options to find the Reboot Windows Server change. Since they use this change several times per day, it is inconvenient. What should you suggest to make it easier for the change user?

   • AUse the Pin feature
   • BMake a Favorite
   • CUse the keyword search
   • DDrag the change tile to the Navigation pane

   Show answer

   Answer: A

   Explanation

   Given in page 397 of CIS-ITSM (Tokyo) eBook. NOTE: Favorite is something else - where you save a list in navigation pane, hence B is absolutely wrong answer for this question.

   Source: Adapted from community discussion — subhadeep_ghosh

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8. Question 138 · 220 in bank

   Select 2

   Roles control which users can perform which actions on a change record. What are actions, which cannot be performed by anyone, even an administrator? (Choose two.)

   • AUpdate Change Type on an existing change record
   • BDelete a Change record
   • CDelete a Standard Change Template
   • DDelete CAB Definition

   Show answer

   Answer: AC

   Explanation

   "No role or user has the ability to update change type on an existing record , or the ability to delete a standard chnage proposal" Source- ebook CIS ITSM

   Source: Adapted from community discussion — Amr94

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9. Question 139 · 220 in bank

   When is a change task for Post Implementation Review created for an unauthorized change?

   • AWhen the change request moves to Close
   • BWhen a change manager accepts the change
   • CWhen the change request moves to a state of Review
   • DWhen the change request moves to a state of Assess

   Show answer

   Answer: C

   Explanation

   The correct answer is C When an unauthorized, Emergency Change Request record moves to a state of Review, a change task for Post Implementation Review is automatically created. ITSM Implementation book page(454)

   Source: Adapted from community discussion — PappyFox

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10. Question 140 · 220 in bank

    Select 2

    In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

    • AAutomatically via the Change - Implementation subflow
    • BManually by the user during New, Assess, and Authorized states
    • CAutomatically depending on the category selected on the Change Request
    • DManually by the user during all states, except Closed or Canceled

    Show answer

    Answer: AD

    Explanation

    From the book: Change tasks may be created manually or automatically when changes enter the implement phase, and triggers the Change - Implementation subflow.

    Source: Adapted from community discussion — MarlyB

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CIS-ITSM practice, question 131. 220 questions available.