CIS-ITSM practice questions 201–210

1. Question 201 · 220 in bank

   When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

   • AFlow activities
   • BFlow actions
   • CAttributes
   • DProperties

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   Answer: B

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2. Question 202 · 220 in bank

   How is granular read and write access for a specific change model defined?

   • AConfiguring ACL's on the chge_model table
   • BConfiguring ACL's on the Create New landing page
   • CChange properties
   • DSetting Advanced Security to true and applying user criteria

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   Answer: D

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3. Question 203 · 220 in bank

   Which of the following can leverage user criteria for controlling access?

   • Acatalog taxonomy
   • Bcatalog topics
   • Ccatalog categories
   • Dcatalog variables
   • Ecatalog items

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   Answer: E

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4. Question 204 · 220 in bank

   Which level are service commitments associated in the service portfolio taxonomy?

   • ANode
   • BOffering
   • CPortfolio
   • DService

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   Answer: B

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5. Question 205 · 220 in bank

   How are the relationships between services and offerings that are built in Service Portfolio Management transferred to the Configuration Management Database (CMDB)?

   • AOnly parent:child (service:offering) relationships are automatically created in the CMDB
   • BIf the service is defined as a business service, the relationships and dependencies will be automatically in the CMDB
   • CAll CMDB relationships and dependencies are automatically created upon publishing the service and offerings
   • DAny required CMDB relationships and dependencies must be created manually

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   Answer: A

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6. Question 206 · 220 in bank

   What is the minimum number of offering(s) a service must have to move to the Catalog phase?

   • A1
   • B2
   • C3
   • D4

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   Answer: A

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7. Question 207 · 220 in bank

   Which of the following defines the approvals that should be applied to a change request?

   • AChange approval UI actions
   • BChange approval policy
   • CChange approval script includes
   • DChange approval business rules

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   Answer: B

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8. Question 208 · 220 in bank

   What do you use to identify who will have access to particular items in a service catalog?

   • AUser criteria
   • BAccess criteria
   • CUser access rules
   • DAvailability rules
   • ESecurity rules

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   Answer: A

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9. Question 209 · 220 in bank

   What is a core difference between an Incident and a Problem?

   • AIncidents are focused on one individual having an issue; Problems are when you have many people having the same issue
   • BIncidents can be any priority; Problems are high or critical
   • CIncidents are the same as a Problem
   • DIncidents are focused on the quickest resolution; Problems are focused on root cause analysis

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   Answer: D

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10. Question 210 · 220 in bank

    Where can a change manager define the fields that must be populated before a change request can move from the state of New to Assess?

    • AChoice conditions
    • BModel State Transition Conditions
    • CDictionary Overrides
    • DState choice lists

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    Answer: B

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Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

CIS-ITSM practice, question 201. 220 questions available.