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Start guided practiceServiceNow Certified Implementation Specialist — IT Service Management
Implementing ITSM on ServiceNow: incident, problem, change and request processes, the configuration management database, service level management, and implementation methodology.
ServiceNow does not publish numeric exam codes — CIS-ITSM is the common abbreviation.
ServiceNow Certified Implementation Specialist — IT Service Management is ServiceNow's professional-level business applications certification, referred to across the industry by the shorthand CIS-ITSM. The exam runs for 1 hour 30 minutes and presents up to 60 questions, with a pass mark of pass / fail — cut score not published. It costs US$300 at the standard rate.
ServiceNow publishes the syllabus as 5 weighted domains. Incident and Problem Management carries the most weight at 25%, and the three largest domains together account for roughly 70% of the scored content — worth knowing before you decide where study time goes.
Confirm these details on the official ServiceNow page before booking — vendors adjust format and pricing without notice.
Some forms include unscored trial questions
Standard rate, before local taxes
The published exam guide for CIS-ITSM, in the vendor's own order.
01Implementation Methodology
15%02Incident and Problem Management
25%03Change and Release Management
25%04Request Management and Service Catalog
20%05CMDB and Service Level Management
15%Certified System Administrator plus the ITSM implementation course.
Professional level — Advanced credentials covering design, scale and trade-off decisions.
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Clear answers about the exam, the study experience, and what to expect before you begin.
ServiceNow lists up to 60 questions, to be completed in 1 hour 30 minutes. Question counts can vary slightly between exam forms, and unscored trial questions are sometimes included.
Pass / fail — cut score not published. Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$300. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
Certified System Administrator plus the ITSM implementation course.
The exam guide covers Implementation Methodology, Incident and Problem Management, Change and Release Management, Request Management and Service Catalog and CMDB and Service Level Management. The full weighted breakdown is listed above.
Yes — this exam has 220 practice questions available here, each with the correct answer marked.