Question 141 · 220 in bank
In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.
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Answer: A
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In the baseline Change - Normal model, when the Change request goes to the Review state, what happens to the implementation and testing tasks, if they have not been closed.
Answer: A
On the Unauthorized Change Properties module what can you configure? (Choose two.)
Answer: AD
Enabling or disabling the creation of unauthorized change requests when receiving the ci.change.unplanned event. Configuring the type of change requests, which are valid, and fall into the unauthorized change category. Configuring a quiet time, whereby, if there is a repeated change to a CI that has been flagged previously, another unauthorized change is not created within that time period. Configuring the interval frequency for detection. Including a CI class for the change request that must be monitored
Source: Adapted from community discussion — som_420
How do you describe the relationship between a Knowledge article and a Knowledge base category?
Answer: A
Has to be A. If you could publish to more than one category, how would you do it since the category field is a single reference field.
Source: Adapted from community discussion — betch252
When using the Knowledge - instant Retire workflow, how does the Valid to date enact a Knowledge article?
Answer: A
In the ServiceNow native platform, the service catalog can be accessed via the Self-Service > Service Catalog module. Your customer wants to make modifications to this home page, to add, remove and re-arrange the categories. Users with what roles can make these edits? (Choose two.)
Answer: AE
AE is correct. ITSM-Tokyo ebook page (110) Administrators and catalog administrators can design a home page in any of the following ways: • Customizing the catalog home page. • Adding, removing, and arranging categories. • Enabling content types. • Using catalog properties to provide additional control over behavior and appearance. • Using renderers to define the appearance of categories. Administrators can also create and customize a multi-catalog homepage to provide end users with access to multiple catalogs from one homepage.
Source: Adapted from community discussion — PappyFox
What would you use to create a New Hire Employee request which would allow you to order your workstation and company mobile?
Answer: D
Which tool allows process owners to use natural language to automate approvals, tasks, notifications and other record operations with little to no code?
Answer: C
What process is responsible for defining and managing the lifecycle of all catalog items, by producing and maintaining the services in the catalog and ensuring that a central, accurate, and consistent source of data is provided?
Answer: D
Which should be used to explore the entire hierarchy and table definitions of the Configuration Management Database Classes?
Answer: B
Correct answer- B Explanation : The CI Class Manager brings all of this together and provides a centralized place to view the CMDB class hierarchy in a tree-view format as well as view or edit class definitions and class settings for identification rules, reconciliation rules, and CMDB Health.
Source: Adapted from community discussion — GURUDEV7267
Your customer needs different catalogs for: Human Resources - employee facing - for submitting requests to HR Customer - external customer facing - for ordering company products and services When these catalogs are created, in which table would the definition be stored?
Answer: B
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CIS-ITSM practice, question 141. 220 questions available.
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