Question 71 · 220 in bank
Select 2What functionality can be used to define the sequence of activities that should be taken to complete catalog items? (Choose two.)
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Answer: BD
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What functionality can be used to define the sequence of activities that should be taken to complete catalog items? (Choose two.)
Answer: BD
Your customer wants to limit the users who are able to see internal Network requests, to members of the Network department. Which roles would enable you to make these required changes? (Choose two.)
Answer: BC
What should you use to capture data in a grid layout on a catalog item?
Answer: A
Correct is A Multi-row variable set Use a multi-row variable set (MRVS) to capture variable data in a grid layout while submitting a catalog item request for a group of entities. https://docs.servicenow.com/ja-JP/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_ServiceCatalogVariableSets.html
Source: Adapted from community discussion — esllin
From a data model perspective, which table is the base class for the configuration management database?
Answer: D
Which role has the ability to configure and manage Incident Management properties?
Answer: D
Which of the following options can a survey administrator define on an individual survey? (Choose two.)
Answer: CD
In this docs entry I find the answer C and D as well. There is no remark about "Number of notifications" or "reminder". Therefore C+D is probably correct.
Source: Adapted from community discussion — BL80
How do you define the content that is tracked and displayed in all Incident record activity streams?
Answer: D
Under what circumstances, should you use the Communicate workaround Related Link on the Problem record?
Answer: A
From ITSM Utah: "The contents of the workaround is added to the Work notes field for any active incidents related to the problem record, - and to the Additional comments field of any related incident with a Reolution code of Known error. - The workaround is also automatically sent to the incident Caller, - to anyone added to the incident Watch list, - and to the incident Assigned to user." Option B is discarded because the text does not include knowledge articles. Option C is discarded because it is not included in the text Problem's Assignment Group. Option D is also discarded because the text names the Incident Watch List, which is different from the Work Notes List. The most correct option is A because "The workaround is also automatically sent to the incident Caller".
Source: Adapted from community discussion — serviceNowExamen
Which table stores incident categories and subcategories?
Answer: C
I think the 10% of users who selected D as the correct answer, should not work in ServiceNow :-( Or at least they should stay away from implementations.
Source: Adapted from community discussion — adesogus
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Answer: B
FYI - The UI action is "Communicate Workaround". So "Publish Workaround" does not exist. Also, the "Known Error Article" contains the "Workaround"... servicenow.read.inkling.com IT Service Management (ITSM) Implementation On Demand Module 6.3 Problem Management Page: Create Known Error Article Answer is B Always follow best practice and dont let the word, "quickest" throw you off.
Source: Adapted from community discussion — Manny1218
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CIS-ITSM practice, question 71. 220 questions available.
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