CIS-ITSM practice questions 51–60

1. Question 51 · 220 in bank

   What are key relationships between Changes and Incidents? (Choose two.)

   • AIncidents autoclose upon closure of a related Change
   • BIncidents can be caused by a Change
   • CA Change can resolve Incidents
   • DIncident owners are part of the change approval workflow

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   Answer: B

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2. Question 52 · 220 in bank

   Select 2

   What are key relationships between Change and Problem records? (Choose two.)

   • AChanges which cause Incidents, should have an associated Problem
   • BA Problem can be solved by a Change
   • CA Change can cause a Problem
   • DA Problem must be associated with a Change, before it can be closed

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   Answer: BC

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3. Question 53 · 220 in bank

   You have just released a new Change Model to the testers. Testers report they can see the old change models, but cannot see the new change model on the change landing page. What could cause this?

   • ATesters need itil role to see the change models
   • BNew change model needs Active to be set to True
   • CNew change models are only visible to Change Managers
   • DWorkflow has not been published

   Show answer

   Answer: B

   Explanation

   https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/task/create-a-change-model.html B correct Manage the users to access the change model by providing the user access in Not Available For, Available For, and Can Write tabs -But this option is not available

   Source: Adapted from community discussion — lolnaman

   References

   • docs.servicenow.com documentation

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4. Question 54 · 220 in bank

   How are Features related to Products and Releases?

   • AEmergency releases can include products and features
   • BProducts have associated features, which are organized into releases
   • CFeatures are included in releases, not associated with products
   • DProducts use features to define release types

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   Answer: B

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5. Question 55 · 220 in bank

   When a Service Desk again shares a "How to" item with a customer, what type of record is being shared?

   • AKnowledge article
   • BContent object
   • CInformation item
   • DHow to document

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   Answer: A

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6. Question 56 · 220 in bank

   Select 4

   What are the different ways a user can provide feedback on a knowledge article? (Choose four.)

   • AHelpful?
   • BFlag Article
   • C5 Star scale
   • D10 Star scale
   • EComment on Article
   • FPin Article

   Show answer

   Answer: ABCE

   References

   • docs.servicenow.com documentation

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7. Question 57 · 220 in bank

   Where should an admin go to view all of the search queries entered by users in the knowledge search?

   • AKnowledge queries application
   • B[kb_view] table
   • C[kb_feedback] table
   • DSearch logs application

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   Answer: D

   References

   • docs.servicenow.com documentation

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8. Question 58 · 220 in bank

   Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

   • AonLaunch
   • BonLoad
   • ConSubmit
   • DonSave

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   Answer: B

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9. Question 59 · 220 in bank

   Which property on an order guide will pass variables from one item to another item with equivalent variables?

   • AWaterfall Variables
   • BCascade Variables
   • CShare Variables
   • DMirror Variables

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   Answer: B

   Explanation

   correct Cascading enables values entered for variables in the initial order form to be passed to the equivalent variables in the ordered catalog items. https://docs.servicenow.com/ja-JP/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/c_CascadeTheOrderGuideVariables.html

   Source: Adapted from community discussion — esllin

   References

   • docs.servicenow.com documentation

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10. Question 60 · 220 in bank

    ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets. What is this resource called?

    • AService Portal
    • BService Dashboard
    • CService Map
    • DService One Stop Shop
    • EService Catalog

    Show answer

    Answer: E

    Explanation

    The service catalog is a database containing information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery, and performance targets.

    Source: Adapted from community discussion — Sudarshan_Puppala

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CIS-ITSM practice, question 51. 220 questions available.