CIS-ITSM practice questions 41–50

1. Question 41 · 220 in bank

   Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

   • ACloud Infrastructure
   • BAutomated Changes
   • CRetroactive Changes
   • DChange Registration
   • EUnauthorized Changes

   Show answer

   Answer: D

   Explanation

   Change Registration model is used to capture change requests in an external system. There are no approvals associated with this model.

   Source: Adapted from community discussion — kilkot

   References

   • docs.servicenow.com documentation

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2. Question 42 · 220 in bank

   Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

   • AChange Approval Policy
   • BChange Assess Approval Subflow
   • CChange Approval Matrix
   • DChange Approval Subflow

   Show answer

   Answer: A

   Explanation

   A is correct. Apply Change Approval Policy: Controls the approval process for a change request by creating user and group approvals according to a change approval policy record. Multiple actions can be used in a flow, where each action references the same or different Change approval policies. https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept/change-flow-actions.html

   Source: Adapted from community discussion — esllin

   References

   • docs.servicenow.com documentation

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3. Question 43 · 220 in bank

   What is the trigger for the Change - Normal - Assess Flow?

   • AA Change request using the Normal Change model is moved to the Assess state
   • BA Change request using the Normal Change model is created
   • CA Change request using the Normal Change model is Low Risk, and is moved to the Assess state
   • DA Change request using the Normal Change model is Assigned to a group

   Show answer

   Answer: A

   Explanation

   A is correct Change - Normal - Assess:Process a normal change that is in the assess state and is not on hold. https://docs.servicenow.com/bundle/utah-it-service-management/page/product/change-management/concept/change-flows.html

   Source: Adapted from community discussion — esllin

   References

   • docs.servicenow.com documentation

   Next question

4. Question 44 · 220 in bank

   A CAB manager is looking for a way to make their CAB meetings more organized and efficient. They want to be able to: • Define CAB meeting agendas • View change calendars • Review, Approve or Reject changes directly from the change application What feature would you recommend?

   • AChange CAB Dashboard
   • BCMDB Health Dashboard
   • CCAB Taskboard
   • DChange Overview
   • ECAB Workbench

   Show answer

   Answer: E

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5. Question 45 · 220 in bank

   What are the Release types available on the baseline release record?

   • AStandard, Normal, Prototype, Patch
   • BMajor, Minor, Upgrade, Emergency, Maintenance, Patch
   • CStandard, Normal, Emergency
   • DAlpha, Beta, Snapshot, Nightly, Milestone, Release Candidate

   Show answer

   Answer: B

   References

   • docs.servicenow.com documentation

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6. Question 46 · 220 in bank

   Which capability provides visibility to data joined between multiple tables?

   • ADatabase Views
   • BMetric Tables
   • CPublished Reports
   • DCustom Tables
   • EBreakdown Sources

   Show answer

   Answer: A

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7. Question 47 · 220 in bank

   On a Normal Change Model, what are some examples of the Model State Transitions that are defined for the Authorize state?

   • AAuthorize to Draft, Authorize to Assess, Authorize to Review
   • BAuthorize to Implement, Authorize to Assess, Authorize to Review
   • CAuthorize to Canceled, Authorize to New, Authorize to Scheduled
   • DAuthorize to Scheduled, Authorize to Closed, Authorize to New

   Show answer

   Answer: C

   References

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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8. Question 48 · 220 in bank

   What are the components of a Flow Action?

   • AInputs, Processes, Subprocesses, and Outputs
   • BProcesses, Subprocess and Action Steps
   • CInputs, Action Steps and Outputs
   • DIndexes, Processes and Outputs

   Show answer

   Answer: C

   References

   • docs.servicenow.com documentation

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9. Question 49 · 220 in bank

   Select 3

   What are key relationships between Change and Release Management? (Choose three.)

   • ARelease management application is required, to use the Change management application
   • BChange includes planning and approvals; Release includes building, testing and execution of changes
   • CA Release can contain one or more Changes
   • DA Change can contain one or more Releases
   • EChange management provides governance, which includes Release management

   Show answer

   Answer: BCE

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10. Question 50 · 220 in bank

    In release management, what controls the movement of the state from Scoping to Awaiting Approval?

    • AManual state selection
    • BWorkflow
    • CState model
    • DFlow

    Show answer

    Answer: A

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Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

CIS-ITSM practice, question 41. 220 questions available.