SALES-CLOUD practice questions 221–230

1. Question 221 · 233 in bank

   Cloud Kicks sales reps want to see all of the details on their current opportunities with a minimal amount of navigation or clicks to cycle through them. Which functionality should the consultant recommend?

   • ASelect the Split View option from the My Opportunities list view.
   • BCreate a dashboard with reports on My Opportunities.
   • CDevelop a new Sales Console app including opportunities.

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   Answer: A

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2. Question 222 · 233 in bank

   Cloud Kicks (CK) is adding hundreds of new accounts to Sales Cloud daily. CK uses an automated process to assign Account owners. If no assignment can be made for an account, it will be routed to a specific user who will manually review and re-assign it at a later date. This user may have thousands of account records assigned. Which solution should the consultant recommend when CK sets up the new account process?

   • AAdd the user to a separate role at the lowest level of the role hierarchy.
   • BPlace the user in a separate role at the highest level of the role hierarchy.
   • CAssign the Modify All Data permission to the user.

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   Answer: A

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3. Question 223 · 233 in bank

   At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan. They ask the participants to define what project success will look like. Which strategy is the consultant using?

   • ADiscovery
   • BChallenge Framing
   • CDesign Direction

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   Answer: A

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4. Question 224 · 233 in bank

   Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage. Which option should a consultant recommend to meet this requirement?

   • AAnalyze the Setup Audit Trail to determine the number of logins per day.
   • BInstall the Salesforce Adoption Dashboard from AppExchange.
   • CCreate and subscribe to a custom report of active users by role

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   Answer: B

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5. Question 225 · 233 in bank

   The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process. What should the consultant do?

   • AConduct a knowledge transfer with the admin.
   • BSuggest that CK purchase a support agreement.
   • CRecommend that the admin attend Salesforce instructor-led training.

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   Answer: A

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6. Question 226 · 233 in bank

   During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

   • AChange the solution to meet the needs of the users and update the training materials.
   • BWork with key stakeholders to determine if a change to the requirements is necessary to go-live.
   • CRevise the test scripts and ask users to repeat the testing.

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   Answer: B

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7. Question 227 · 233 in bank

   A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?

   • ACreate a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.
   • BConduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
   • CImplement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.

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   Answer: A

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8. Question 228 · 233 in bank

   The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks. Which guideline should a consultant when cloning an order with products?

   • AA cloned order must have a later end date from the associated contract.
   • BA cloned order's start date must fall between the associated contract's start and end dates.
   • CA cloned order must be associated with the same contract as the original order.

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   Answer: B

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9. Question 229 · 233 in bank

   Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to determine which territory has closed the most deals in a month. The territory hierarchy has three branches with child territories, where forecast managers may be assigned to a few of them. Which action can forecast managers perform?

   • AShare the forecast with any Sales Cloud user.
   • BAdd territory forecast to the hierarchy.
   • CAdd a Forecasts tab to the Sales app.

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   Answer: A

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10. Question 230 · 233 in bank

    Cloud Kicks rolled out Sales Cloud recently. The VP of sales wants to display a view of internal and external data on the lifetime spend for each account on the Salesforce account detail page. Which option should a consultant recommend to meet this requirement?

    • AEinstein Discovery
    • BSales Engagement
    • CSalesforce Data Pipelines

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    Answer: C

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SALES-CLOUD practice, question 221. 233 questions available.