SALES-CLOUD practice questions 211–220

1. Question 211 · 233 in bank

   Select 3

   Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? (Choose three.)

   • ASentiment Analysis
   • BDeal Prediction
   • CKey Moments
   • DOpportunity Representative Score
   • EFollow-up Reminders

   Show answer

   Answer: BCE

   References

   • Salesforce Help

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2. Question 212 · 233 in bank

   Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object. What should be created to meet this requirement?

   • AA workflow rule to launch the product fulfillment application and pass the credit ID
   • BA custom button that calls an Apex trigger to launch the credit application and pass the credit ID
   • CA custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID
   • DA formula field that uses the hyperlink function to launch the credit application and pass the credit ID

   Show answer

   Answer: D

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3. Question 213 · 233 in bank

   Cloud Kicks recently released a custom Action for Competitor Notes, that will prompt sales representatives to provide information about competitors for Opportunities. The sales representatives reported that even though the Action works well on their desktop, they cannot see the Action on their mobile app. What is required to fix this problem?

   • AEdit the Action to make it available for the mobile app.
   • BEdit the Visualforce to make it available for the mobile app.
   • CEdit the Page Layout to include a custom link to the Action.
   • DEdit the Page Layout to include the Action.

   Show answer

   Answer: D

   Explanation

   If it isn't on the page layout you cannot access it from desktop, but in the scenario they could. So D is definately wrong.

   Source: Adapted from community discussion — Almos1991

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4. Question 214 · 233 in bank

   The sales director at Cloud Kicks does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which Organization-Wide Default should the Consultant recommend?

   • ASet Account to Public Read Only, and Opportunity to Public Read Only.
   • BSet Account to Public Read/Write, and Opportunity to Private.
   • CSet Account and Opportunity to Private.
   • DSet Account to Public Read Only, and Opportunity to Controlled by Parent.

   Show answer

   Answer: B

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5. Question 215 · 233 in bank

   Select 2

   Which two use cases will protect the integrity of order data with activation limitations? (Choose two.)

   • AMultiple reduction orders can be created for a single order.
   • BOrders can be activated only if they include a product.
   • CProducts can be removed from Active Reduction Orders.
   • DNew Products can be added to Active Orders.

   Show answer

   Answer: AB

   References

   • Salesforce Help
   • Salesforce Help

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6. Question 216 · 233 in bank

   Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operations teams?

   • ACreate a role-based sharing rule to share all Accounts with the Sales Operations and Renewals roles.
   • BCreate a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.
   • CAdd Renewals and Sales Operations team members to a sales user's default Opportunity team.
   • DCreate Renewals and Sales Operations Account team member roles and have Sales allocate Account team members to the appropriate users.

   Show answer

   Answer: D

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7. Question 217 · 233 in bank

   Select 2

   Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then follow the specific product line's sales cycle. Which two actions should a Consultant recommend to achieve these requirements? (Choose two.)

   • ACreate public groups for each opportunity sales process.
   • BCreate sales processes to map to each opportunity record type.
   • CDefine the default opportunity teams for each opportunity record type.
   • DDefine sales stages that align with opportunity record types.
   • ECreate opportunity record types for each sales process.

   Show answer

   Answer: BE

   Explanation

   The stated answers are BD but you can't do either of those until you have, you know, created the record types first, which is E. Create opportunity record types for each sales process. Am I misunderstanding?

   Source: Adapted from community discussion — [Removed]

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8. Question 218 · 233 in bank

   Select 3

   The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunities pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view. What are three considerations? (Choose three.)

   • AThe Kanban cards display up to 10 fields.
   • BThe Kanban view can show rollup summaries for currency fields.
   • CThe Kanban view can summarize records by currency fields.
   • DThe Kanban view displays amounts in the user's currency.
   • EThe Kanban view can display a maximum of 200 records.

   Show answer

   Answer: CDE

   References

   • Salesforce Help

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9. Question 219 · 233 in bank

   Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives. What can the Consultant recommend to measure sales user adoption?

   • ACreate a trend report to determine if there is an increase in deals closed.
   • BProvide a report of user logins to show the increase in user adoption.
   • CRefer back to the project plan to see if the goals were met.
   • DEnable sales team and run an Opportunity report with teams to see how many Opportunities have team members on them.

   Show answer

   Answer: D

   Explanation

   The answer is D. The parameter to measure adoption is already mentioned. (A) could be a good way to measure the effectiveness of the new Sales Cloud solution in closing deals, but it may not necessarily measure user adoption directly.

   Source: Adapted from community discussion — Nikkordc

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10. Question 220 · 233 in bank

    Cloud Kicks has a Public Read Only Opportunity sharing model. A sales rep noticed they can edit some opportunities associated with accounts they own, but are unable to edit other opportunities associated with accounts they own. Which reason explains the sales rep's experience?

    • ASome opportunities associated with these accounts are owned by other users.
    • BSharing rules for Opportunities are set to a public group for managers.
    • CThe user is a member of an Account Team with Read/Write access on Opportunities.

    Show answer

    Answer: A

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SALES-CLOUD practice, question 211. 233 questions available.