SALES-CLOUD practice questions 201–210

1. Question 201 · 233 in bank

   Select 2

   A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales. Which two use cases support this recommendation? (Choose two.)

   • ANeed to chat with customers in real time with Chatter
   • BNeed to prioritize search results for contacts and opportunities
   • CNeed to view the caller ID on screen and quickly make calls with one click
   • DNeed to add notes quickly while talking to the client

   Show answer

   Answer: CD

   Next question

2. Question 202 · 233 in bank

   Select 2

   Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Which two potential solutions can the Consultant recommend? (Choose two.)

   • AImplement the Account Contact Role feature.
   • BAdd an Influencing Contact multi-select picklist field on the Account.
   • CAdd a Lookup field to Contacts to indicate Influential Contacts.
   • DTrack time invested in a custom field for each contact.

   Show answer

   Answer: AD

   Explanation

   Multi picklists require much upkeep whereas you can change the influencing contact easily with a lookup field on the contact to another contact.

   Source: Adapted from community discussion — rbarrish

   Next question

3. Question 203 · 233 in bank

   Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region, and they will be out of the office on holiday. Which best practice should the Consultant recommend to overcome this obstacle?

   • ASet up a training session for just the European region and run the scheduled training.
   • BTalk to the manager of that region and tell them how important training is and that they should come.
   • CRun the training as planned and record it so the other users can watch the video.
   • DMove training for all users to the following week and communicate the change.

   Show answer

   Answer: D

   Explanation

   Moving the training to a different week that does not conflict with the holiday in the European region is the best practice. This ensures that all employees, including those in the European region, have the opportunity to attend the training without being hindered by a holiday. Clear communication about the change in schedule is essential to inform all participants about the updated training dates and prevent any confusion.

   Source: Adapted from community discussion — Plohia

   Next question

4. Question 204 · 233 in bank

   Select 2

   The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when an Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance. Which two strategies can the Consultant use to design the solution? (Choose two.)

   • AUse Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
   • BUse Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
   • CUse Process Builder for capturing Account details, design nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
   • DUse Flow Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.
   • EUse Process Builder for capturing Account details, define Account assignment rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

   Show answer

   Answer: AC

   Next question

5. Question 205 · 233 in bank

   Cloud Kicks wants to integrate back-end systems with Salesforce. They track the `Shoe of the Month` product shipments to each customer and the associated tracking information is stored in a back-end tracking system. Which set of objects are critical for this integration?

   • ACustom object ג€Statusג€, Opportunity, Lead, Account, Product
   • BCustom object ג€Statusג€, Opportunity line item, Product
   • CCustom Lightning Component, Opportunity, Product
   • DCustom Lightning Component, Opportunity, Lead, Product
   • ECustom object ג€Statusג€, Opportunity, Product

   Show answer

   Answer: B

   Next question

6. Question 206 · 233 in bank

   Northern Trail Outfitters has Advanced Currency Management enabled and needs reports that span time periods when the exchange rate was different. What is the converted amount based on in this scenario?

   • AOn exchange rates that use the oldest entry
   • BOn the exchange rates entered in the opportunity
   • COn exchange rates that use the most current entry
   • DOn the historical exchange rate associated with the close date

   Show answer

   Answer: D

   Next question

7. Question 207 · 233 in bank

   Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend?

   • ACreate a Chatter Feed page layout.
   • BCreate Chatter topics.
   • CIncrease Chatter Feeds bookmark limit.
   • DIncrease the Chatter follower limit.
   • ECreate Chatter Streams.

   Show answer

   Answer: B

   Next question

8. Question 208 · 233 in bank

   Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object. How can the Consultant build a report that contains data from both the Project and Opportunity objects?

   • ADashboards
   • BMatrix Reports
   • CCustom Report Types
   • DCross-object Filters

   Show answer

   Answer: C

   Explanation

   By creating a custom report type, you can generate a report that includes data from both the 'Project' and 'Opportunity' objects based on the lookup relationship between them.

   Source: Adapted from community discussion — androsanmail510

   Next question

9. Question 209 · 233 in bank

   Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend?

   • ACreate a joined report with closed Opportunities, forecasting items, and quotas.
   • BCreate a custom report type with forecasting quotas and items.
   • CConfigure quotas with a product report and add necessary fields.
   • DConfigure an analytic snapshot to capture the Opportunity forecast and quotas.

   Show answer

   Answer: A

   Explanation

   According to chatGPT: A. Create a joined report with closed Opportunities, forecasting items, and quotas: While joined reports can combine data from different report types, they may not provide the level of customization and structure needed for specific forecasting and quota-related reporting.

   Source: Adapted from community discussion — SFer28

   Next question

10. Question 210 · 233 in bank

    Cloud Kicks has sales teams distributed across global regions. The direction from sales leadership is to define access to dashboards based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dashboards. What should the Consultant recommend to meet this requirement?

    • ACreate region-based sales groups, one leadership group, and one Dashboard folder with View access.
    • BCreate one Dashboard folder for all regions for both sales and the leadership team with View access.
    • CCreate one Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.
    • DCreate Dashboard folders for each regional sales team and one Dashboard folder for the leadership team.

    Show answer

    Answer: D

    Explanation

    Option D is the recommended approach to meet the requirement of defining access to dashboards based on regions: D. Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership team: This approach allows for the creation of separate Dashboard folders for each regional sales team, providing region-specific dashboards for users within their respective regions. Additionally, a separate Dashboard folder for the leadership team can be created to host global dashboards that are accessible to leadership. This structure ensures that users within each region have access to their specific dashboards, while the leadership team can access global dashboards.

    Source: Adapted from community discussion — SFer28

    Next question

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

SALES-CLOUD practice, question 201. 233 questions available.