SALES-CLOUD practice questions 171–180

1. Question 171 · 233 in bank

   Cloud Kicks has 300,000 account records and 16 million invoices in a custom object with a master-detail relationship to the Account. Each account record takes a long time to display due to the rendering time of the invoice related list. What should the consultant do to reduce the amount of time to load the page?

   • AMove the invoice related list to a separate tab on the Lightning page.
   • BConvert the Invoice object into a lookup relationship.
   • CEnable indexing on all visible fields on the invoice related list.
   • DPurge the recycling bin to decrease the number of records queried.

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   Answer: A

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2. Question 172 · 233 in bank

   A salesperson at Northern Trail Outfitters (NTO) cannot view a contact's information from social profiles. NTO has Social Accounts and Contacts turned on in its account. Why is the salesperson unable to access the information?

   • AUniversal Containers must install an APP Exchange package to access public profile information for its users.
   • BThe fields configured by Universal Containers' administrator on the contact page layout are missing.
   • CThe information shown is based on the sales representative's social connection with the contact.
   • DThe link to the Facebook profile is NOT configured with the administrator password to access detailed information.

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   Answer: C

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3. Question 173 · 233 in bank

   Northern Trail Outfitters (NTO) has over 20,000 Accounts and 75,000 Contacts. NTO wants to ensure the customer data is accurate and that the customers are still currently at their respective companies. How can this be confirmed?

   • AUse a data enrichment tool to verify account and contact data is up-to-date.
   • BCreate a workflow rule to mass email the contacts and capture any email bounces.
   • CCreate a workflow rule for the account and contact owner to confirm contact data.
   • DUse a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts.

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   Answer: A

   Explanation

   The answer should be A. Refer to Q3 in this help article. https://help.salesforce.com/s/articleView?id=000314089&type=1 3. What is the replacement and what are the key differences between the legacy product and the replacement? Salesforce has not created a replacement for Stay-in-Touch Request. Third-party apps with similar features are available in the AppExchange, including Contact Update Request. However, Contact Update Request only sends an email to request contact updates, and does not allow you to accept or reject the new information received by the Contact, which the Salesforce Stay-in-Touch feature allowed for. Other marketing automations tools available from the AppExchange may allow Salesforce users to manage and track additional features.

   Source: Adapted from community discussion — Maryamog

   References

   • Salesforce Help

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4. Question 174 · 233 in bank

   What is a consideration when enabling Multiple Currencies?

   • AIf any issues arise during implementation, Multiple Currencies can be disabled.
   • BWhen Multiple Currencies is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.
   • CAccounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multiple currencies reporting.

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   Answer: C

   References

   • Salesforce Help

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5. Question 175 · 233 in bank

   Select 2

   Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers. Which two solutions should a consultant recommend to help product managers engage in sales deals? (Choose two.)

   • AUse Process Builder to create a chatter post.
   • BUse an assignment rule to notify product managers when opportunities are updated.
   • CAdd the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.
   • DCreate a Chatter group to share product information with the sales team, product managers, and customers.

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   Answer: CD

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6. Question 176 · 233 in bank

   Northern Trail Outfitters (NTO) uses channel partners for selling and servicing its products. As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate. What should the consultant suggest in order to increase partner satisfaction with the leads being shared?

   • AUse the lead score on the Find Duplicates button and assign the leads with a score in the high category.
   • BCreate a custom lead score field to assess lead quality and assign the leads that exceed this score to partners.
   • CCreate multiple validation rules to ensure that all fields on the lead record are populated with data.
   • DAssign all leads to the partner channel manager to validate the lead data and manually assign to partners.

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   Answer: B

   Explanation

   Also many similar questions have the option to install an AppExchange package for lead scoring which is considered the right answer

   Source: Adapted from community discussion — dkosarev

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7. Question 177 · 233 in bank

   Select 2

   A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer. Which two steps should be taken to send this information using content delivery? (Choose two.)

   • ARequire the customer to enter a security token to download the content.
   • BRemove access to the content after a specified date.
   • CRequire the recipient to log into Salesforce to access the content.
   • DRequire the customer to enter a password to view the content.

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   Answer: BD

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8. Question 178 · 233 in bank

   Cloud Kicks has just deployed all of its configurations. The admin wants to build a new process using objects that were deployed. Which best practice should a consultant recommend to the admin?

   • ABuild in a Partial Copy sandbox and test changes in the staging environment.
   • BBuild in a test release environment and test changes in a Partial Copy sandbox.
   • CBuild in a Developer sandbox and test changes in a test release environment.

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   Answer: C

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9. Question 179 · 233 in bank

   Select 2

   Which two actions can a consultant take during the project planning phase to ensure client stakeholder goals are met? (Choose two.)

   • ACreate scheduled dashboard to be sent weekly to all stakeholders.
   • BEstablish a stakeholder committee and meeting schedule.
   • CEnsure the project key performance indicators are profitable.
   • DAcquire the client stakeholder's key performance indicators.

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   Answer: BD

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10. Question 180 · 233 in bank

    Select 2

    Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities. Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)

    • ATransfer ownership of related contacts and opportunities owned by other users.
    • BView, edit, and delete activities owned by other users directly related to the account.
    • CShare the account with other users through manual sharing and account teams.
    • DView, edit, and delete related contacts and opportunities owned by other users.

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    Answer: BC

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SALES-CLOUD practice, question 171. 233 questions available.