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In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
Answer: A
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Source: Adapted from community discussion — Qwertydry
A customer has asked for the following updates to a form: • Make Resolution code Mandatory, when state is changed to Resolved • Hide Major Incident check box, unless logged in user has Major Incident Manager role What type of rule(s) would you use to implement this requirement?
Answer: D
What setting allows users to view a Knowledge Base article even if they are not logged in?
Answer: A
The key item to note in the question is that the user is NOT logged in. If the person is not even logged in then there is no authentication or access control to consider. It’s a public user and therefore the article must have public setting. Anyone on the internet can view it.
Source: Adapted from community discussion — ClockWork
When adding a related list to a form, you choose the related list from the list collector. What is an example of a related list you might see on the list collector? (Choose three.)
Answer: BCD
A. Problem==Parent - Problem alone re. list is not given but Problem Task B. HR Case->Parent - correct C. Catalog Task->Parent - correct D. Outage->Task number - correct E. Release Phase==Parent - == / ->
Source: Adapted from community discussion — 40a783b
How is the ServiceNow platform set up so that Administrators can easily configure their instances to send an email at the end of an upgrade?
Answer: B
Even not knowing for sure if there's a "System Upgraded" notification out of the box, I would go with B - First of all notifications are available in System Notification -> E-mail -> Notifications (so that rules out A), second of all why would the administrator want to send a notification for a completed upgrade (through a Client Script or a Business Rule) to himself? That rules out C and D. So B is the only plausible one. But to confirm my logic I also went in and checked in my out of the box personal development instance and there is indeed a "System Upgraded" notification in System Notification -> E-mail -> Notifications
Source: Adapted from community discussion — MACCA81
A customer wants to be able to identify and track components of their infrastructure that support their eCommerce service. What ServiceNow products could support this requirement? (Choose three.)
Answer: BCD
A is correct in practice but I don't believe it's actually a topic from the CSA course. BCD are correct and definitely covered topics.
Source: Adapted from community discussion — dnbly
Which type of tables may be extended by other tables, but do not extend another table?
Answer: A
the wording of the question does not make sense. It should probably be: Which type of tables may be extended by other tables, but are not extended from another table? Or 'do not extend from another table'.
Source: Adapted from community discussion — PLiza2
For your implementation, the following tables are extended from each other: • Incident table is extended from Task table. • Super Incident table is extended from Incident table. In this situation, which table(s) are Parent, Child and Base tables? (Choose five.)
Answer: BFGH
Selected Answer: BFGHI B. Incident table is a Child table F. Incident table is a Parent table G. Super Incident table is a Child table H. Task table is a Parent table I. Task table is a Base table
Source: Adapted from community discussion — f5003a6
What capability allows users to create dashboards with widgets to visualize data over time in order to identify areas of improvement?
Answer: B
Which type of ServiceNow script runs on the web browser?
Answer: C
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CSA practice, question 181. 362 questions available.
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