SALES-CLOUD practice questions 41–50

1. Question 41 · 233 in bank

   The project is almost finished, and now it’s time to test the changes and updates that have been made before go-live. A Partial or Full Sandbox is unavailable. How should the consultant recommend testing be conducted?

   • ACreate test Accounts and Opportunities in Production and ask volunteers to test it with use cases.
   • BCreate a new Developer Edition org, populate it with data, and ask volunteers to test it with use cases.
   • CCreate a new Sandbox and ask volunteers to test it with use cases.
   • DCreate a new Sandbox, populate it with data, and ask volunteers to test it with use cases.

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   Answer: D

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2. Question 42 · 233 in bank

   Select 2

   Universal Containers is migrating data from a legacy system into Salesforce. Which two considerations should a consultant take into account when importing Campaign Members? (Choose two.)

   • ALeads, Contacts, and Business Accounts can be Campaign Members.
   • BThe Campaign ID is required in the import file.
   • CThe Marketing User feature license must be assigned.
   • DThe Status of the Campaign Member is optional.

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   Answer: AB

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3. Question 43 · 233 in bank

   At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue. What should the consultant consider when designing a revenue sharing solution?

   • ARevenue splits allocated on an Opportunity can total any percentage.
   • BOverlay splits allocated on an Opportunity can total any percentage.
   • CRevenue splits are required in order to use overlay splits.
   • DOverlay splits can be assigned to any user with the appropriate profile.

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   Answer: D

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4. Question 44 · 233 in bank

   Sales operations managers are reporting a higher number of Activities than is accurate for their teams. When viewing reports, managers see Activities related to Opportunities and Accounts only for their team. However, Activity records related to Campaigns appear in all of the reports, regardless of which sales team should get credit for them. Enterprise Territory Management and role hierarchies are used. Why are Campaign Activities for all teams visible in reports viewed by sales operations managers?

   • AThe sales operations managers are given Read access to the Campaign object in their profile.
   • BApex managed sharing is used to control the visibility of Activities related to Accounts.
   • CThe Organization-Wide Default for Accounts is set to Private.
   • DThe Organization-Wide Default for Campaigns is set to Public Read-Only.

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   Answer: D

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5. Question 45 · 233 in bank

   Select 2

   Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information. Which two methods should NTO use to correct how forecasts are managed? (Choose two.)

   • ACreate forecast Chatter groups where sales representatives can post and share their forecasts.
   • BConfigure weekly customized forecast reports and dashboards to be emailed to sales management.
   • CEnable override forecast permission in the Manager's profile.
   • DCreate a forecast hierarchy and assign managers to the forecast manager role.

   Show answer

   Answer: BD

   Explanation

   Also agree with BD option, if hierarchy is implemented for record access this means the manager can already update the amounts if needed

   Source: Adapted from community discussion — [Removed]

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6. Question 46 · 233 in bank

   Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deals. Which report should the consultant create to meet the requirement?

   • AClosed Won Opportunities with Recommendations
   • BClosed Won Opportunities with Activities
   • CClosed Won Opportunities by the sales team
   • DClosed Won Opportunities by Account

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   Answer: B

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7. Question 47 · 233 in bank

   Cloud Kicks is launching an outbound sales campaign to identify potential prospects for its new product. The marketing team has sourced a list of leads for each territory. Cloud Kicks wants to use Salesforce for these tasks: 1. Call center agents call the leads on the list. 2. Agents capture notes from the conversation. 3. Salesforce will automatically present the next lead in the list. 4. Agents should leave a voicemail if the customer is unavailable. 5. Agents call the customers back who were unavailable. Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts. Which Salesforce product should the consultant recommend?

   • ASalesforce native CTI Connector
   • BSalesforce Sales Cloud
   • CSalesforce Service Cloud
   • DSalesforce High Velocity Sales

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   Answer: D

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8. Question 48 · 233 in bank

   Select 2

   Cloud Kicks (CK) maintains products and price books on an external platform due to the high frequency of pricing changes to products. CK has a B2B license. Sales managers want to monitor pipeline by sales rep and territory, report on team revenue to goal, and view order status in Salesforce. What are two actions the consultant should take to meet the requirements? (Choose two.)

   • AImport products and price books from the external platform.
   • BImplement Opportunity Teams and Opportunity Splits.
   • CEnable Optional Price Books for Orders.
   • DUse opportunities and enable Forecasts.

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   Answer: AD

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9. Question 49 · 233 in bank

   Select 2

   Cloud Kicks has enabled the Einstein Lead Scoring feature and rolled out Sales Cloud Einstein to pilot users. The pilot users are unable to view the Lead Score field on the Lead record page. Which two steps should the consultant take to fix this issue? (Choose two.)

   • AAssign the Sales Cloud Einstein permission set.
   • BAdd the Lead Score field to the Lead Page layout.
   • CAdd the Lead Score field to the Lead List View.
   • DAssign the Einstein Lead Scoring permission set.

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   Answer: AB

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10. Question 50 · 233 in bank

    At Cloud Kicks (CK), each sales rep is assigned a sales ops specialist and a sales engineer. CK wants to ensure that the assigned sales ops specialist and sales engineer have access to the correct Accounts. The organization-wide defaults (OWD) for Contact are set to 'Controlled by Parent'. Which solution should the consultant recommend to meet this requirement?

    • AAdd the Sharing button to the page layout so sales reps can share Contacts as needed.
    • BUse Apex Managed Sharing to automatically share any new Contacts.
    • CChange the Contact OWD to Private and create sharing rules to grant visibility.
    • DSet up Account Teams with defaults for each sales rep.

    Show answer

    Answer: D

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SALES-CLOUD practice, question 41. 233 questions available.