SALES-CLOUD practice questions 31–40

1. Question 31 · 233 in bank

   The executive sponsor at Northern Trail Outfitters wants Salesforce users to know when other users are out of office leveraging Chatter functionality. What should the consultant recommend?

   • ACreate an Out of Office group and add users to it.
   • BImplement an email integration to post automatic Chatter notifications.
   • CCreate a form in Flow Builder to post Chatter notifications on records.
   • DEnable Set Out of Office Messages on the user profile.

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   Answer: D

   References

   • Salesforce Help

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2. Question 32 · 233 in bank

   Cloud Kicks (CK) has an external ERP system which stores product order information. CK wants to view those orders as a related list on the account record in real time. Which solution should the consultant recommend?

   • ACreate custom object product order information in Salesforce, run a nightly scheduler to get details from ERP, and add the custom object as a related list on the account.
   • BCreate a Lightning Component, and using REST integration, get the real-time product order information from ERP.
   • CImplement Salesforce-to-Salesforce Connect to get real-time product order information and add it as a related list on the account.
   • DImplement Salesforce Connect and an external object to get real-time product order information and add the custom object as a related list on the account.

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   Answer: D

   References

   • Salesforce Help

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3. Question 33 · 233 in bank

   Universal Containers (UC) has implemented Opportunity Teams. As part of the sales process, tasks are used to track all customer interactions. UC wants any available team member to handle these tasks as soon as possible. Which Salesforce functionality should the consultant recommend to meet the requirement?

   • ATask queues for each Opportunity Team
   • BTask "Assigned To" set to Opportunity Team role
   • CWorkflows to create a Task for each team member
   • DAssignment rule selected by default

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   Answer: A

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4. Question 34 · 233 in bank

   Delivery wants to get notifications when machines that fold the boxes are malfunctioning so they can communicate to subscribers when the shipment may be delayed. What should the consultant recommend?

   • ASalesforce-to-Salesforce
   • BWorkflow rules with email alerts
   • CSalesforce Connect
   • DPlatform Events

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   Answer: D

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5. Question 35 · 233 in bank

   Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?

   • ACreate different record types and sales processes for each line of business, and use workflow field updates to assign stages.
   • BCreate different record types and sales processes for each line of business, and assign different stages to each page layout.
   • CCreate different record types and sales processes for each line of business, and assign different page layouts to each record type.
   • DCreate different record types and sales processes for each line of business, and assign different sales processes to each page layout.

   Show answer

   Answer: C

   Explanation

   Although your logic is correct, D doesn't work as it says "assign different sales processes to each page layout." and sales process is assigned to a record type, not a layout

   Source: Adapted from community discussion — dkosarev

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6. Question 36 · 233 in bank

   Select 2

   Cloud Kicks wants to set up Contacts and Accounts, where Contacts can be associated to multiple Accounts. Additionally, Cloud Kicks wants the ability to identify where activities are happening at the Account level. Which two configurations will allow this setup? (Choose two.)

   • ASet up Lookup fields on the Account for each tier of relationship.
   • BAdd relevant fields for Account Contact Relationship to the page layouts.
   • CEnable the roll-up to a contact's primary account.
   • DAllow users to relate a Contact to multiple Accounts in Account settings.

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   Answer: BD

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7. Question 37 · 233 in bank

   Select 2

   Cloud kicks marketing department is migrating from its email campaign and management system to Salesforce. The marketing administrator wants to ensure that cloud kicks email templates are retained. Which two Salesforce functions will allow the consultant to meet this requirement? (Choose two.)

   • ARecord Types
   • BOpportunity Teams
   • CProcess Builder
   • DSales Processes

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   Answer: AD

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8. Question 38 · 233 in bank

   A consultant for Cloud Kicks Sales Cloud has proposed implementing an account hierarchy. What impact could the redesign have on the org?

   • AThe value of all opportunities in an account hierarchy are visible on the parent account.
   • BThe account hierarchy can be visualized from all levels in the structure.
   • CThe ownership of an account determines the visibility of the account hierarchy.
   • DA user who owns an account at the bottom of the hierarchy has access to all parent accounts.

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   Answer: B

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9. Question 39 · 233 in bank

   Select 2

   The enterprise architect for Cloud Kicks wants to understand how objects in Sales Cloud are connected to one another. Which two approaches should a consultant use to help the architect? (Choose two.)

   • AReview the Object Manager tab in Setup with the customer.
   • BObtain an export of object data from the current system.
   • CExplain the types of object relationships in Salesforce.
   • DUse Schema Builder to show a visual of related objects.

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   Answer: AD

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10. Question 40 · 233 in bank

    Select 2

    Sales representatives at Northern Trail Outfitters are creating opportunities after they are closed/won. Sales management is concerned that pipeline and forecasting reports are inaccurate because of this. Which two solutions should resolve this issue? (Choose two.)

    • ACreate a report that displays opportunities that have a closed date less than or equal to the created date.
    • BCreate a workflow rule that automatically updates the opportunity to the first stage in the sales process.
    • CUse a workflow rule to email sales management when the opportunity is created in the closed/won stage.
    • DRun the opportunity pipeline standard report to view the upcoming opportunities by stage.

    Show answer

    Answer: AC

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Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

SALES-CLOUD practice, question 31. 233 questions available.