ADV-ADMIN practice questions 171–180

1. Question 171 · 197 in bank

   Select 3

   Which three features are supported in delegated administration? (Choose three.)

   • AUnlock Communities users
   • BUnlock non-Communities users
   • CSet org-wide sharing defaults
   • DManage custom objects
   • ECreate and edit users

   Show answer

   Answer: BDE

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2. Question 172 · 197 in bank

   Select 3

   Which three actions can occur when an administrator clicks `Save` after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

   • AUsers are temporarily locked out of their ability to access articles
   • BUsers may temporarily experience performance issues when searching for articles
   • CThe contents of the category drop-down menu change
   • DThe articles and questions visible to users' change
   • EThe history of article usage is reset to zero utilization

   Show answer

   Answer: BCD

   References

   • Salesforce Help
   • Salesforce Help

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3. Question 173 · 197 in bank

   A member of Universal Container's support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity. Which solution would provide edit access to the opportunity?

   • ACreate a permission set for opportunity edit and add it to the support member's user record.
   • BChange the Organization-Wide Defaults internal access for opportunities to public read/write.
   • CChange the support team member's role to a role above the sales rep in the org's role hierarchy.
   • DAdd the support team member to the opportunity team and assign read/write access to the member.

   Show answer

   Answer: D

   Explanation

   We want to grant Read/Write access only to opportunities where they are included as team member. And so, we gave them Read/Write at team set up. Reference: https://trailblazers.salesforce.com/answers?id=9063A000000lYwpQAE

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4. Question 174 · 197 in bank

   When the delete permission is selected in a muting permission set, which other permission is automatically muted?

   • AView All Records
   • BView All Data
   • CModify All Records
   • DModify All Data

   Show answer

   Answer: C

   Explanation

   Right answer is C: Modify All Records. https://help.salesforce.com/s/articleView?id=sf.perm_set_groups_muting_dependencies.htm&type=5 WHEN YOU MUTE: THESE PERMISSIONS ARE ALSO MUTED: Read Create, Edit, Delete, View All, and Modify All Edit Delete and Modify All Records Delete Modify All Records View All Modify All

   Source: Adapted from community discussion — restigian

   References

   • Salesforce Help
   • Salesforce Help

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5. Question 175 · 197 in bank

   Select 2

   Which two results can be expected if an administrator uses Data Loader to transfer ownership of account records? (Choose two.)

   • AAll account teams are removed from the records that are transferred.
   • BAll new owners are automatically notified of their new account ownership.
   • CAll manual sharing is removed from the records that are transferred.
   • DAll ownership-based sharing rules for the records are recalculated.

   Show answer

   Answer: CD

   Explanation

   If you're updating a manageable number of records an administrator may choose to create a workflow rule and email alert action to automatically send notification emails upon updating record owners via the API. Instead, consider sending a single email manually to each user to let them know that record ownership has been transferred to them as the result of an update operation. Reference: https://help.salesforce.com/articleView?id=000312786&type=1&mode=1

   Source: Adapted from community discussion — tMana

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6. Question 176 · 197 in bank

   A sales rep at Ursa Major Solar realized that the wrong price book was selected for an opportunity. How can the sales rep change the price book on the opportunity?

   • AThe change can be made through the mobile app.
   • BOnce selected, the price book can be updated via the forecasting tab.
   • COnce selected, the price book is locked on the opportunity.
   • DThe change can be made through the desktop site.

   Show answer

   Answer: D

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7. Question 177 · 197 in bank

   Select 3

   An administrator is moving sandbox customizations to production using a change set. After creating the initial change set, the administrator realizes that some components were missed. What three considerations should the Admin make regarding the change set? (Choose three.)

   • ADeploy all dependent components.
   • BUse a new change set to deploy metadata and data from the sandbox to production.
   • CClone the change set to add dependent components to an uploaded change set.
   • DAdd permissions and access settings to the outbound change set.
   • EEdit the uploaded change set to add the additional components.

   Show answer

   Answer: ACD

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8. Question 178 · 197 in bank

   Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected. How should this be achieved?

   • ASet default values for both picklist fields.
   • BMake both picklist fields required at the field level.
   • CCreate a validation rule using ISBLANK().
   • DMake the zone field required on the page layout.

   Show answer

   Answer: C

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9. Question 179 · 197 in bank

   Select 2

   What are two capabilities of Enterprise Territory Management? (Choose two.)

   • AThe ability to use 20 territories assignment rules per model.
   • BTerritory hierarchy replaces the role hierarchy for sharing.
   • CThe ability to use filter-based opportunity criteria to expand assignment rules.
   • DPrioritize territories to indicate highest priority or lowest priority.

   Show answer

   Answer: CD

   Explanation

   Filter-Based Opportunity Territory can indicate that a territory type is the highest priority or the lowest. Reference: https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/salesforce_implementing_territory_mgmt2_guide.pdf

   References

   • Salesforce Help
   • Salesforce Help

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10. Question 180 · 197 in bank

    Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements. What should an administrator take into consideration before implementation?

    • AAssignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
    • BThe least active routing model looks for the agent who has the largest maximum work capacity.
    • CAssignment rules are triggered when an agent accepts the work and edits and saves the work.
    • DIf there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

    Show answer

    Answer: C

    Explanation

    When an agent accepts the work and then edits and saves the work item record, automation rules are triggered. Reference: https://help.salesforce.com/articleView?id=sf.omnichannel_routing.htm&type=5

    Source: Adapted from community discussion — Joel31113

    References

    • Salesforce Help

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ADV-ADMIN practice, question 171. 197 questions available.