Question 161 · 197 in bank
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day. Which type of report should be used in the dashboard component?
Show answer
Answer: C
Explanation
B. Report based on custom report type using cases and business hours. The report should be based on a custom report type that includes the Case object and a custom object that tracks business hours. The report should be filtered to only include cases that are open and have a last modified date before 5:00 p.m. each day. Option A is not appropriate because the unit equals business hours does not directly address the requirement of cases remaining open as of 5:00 p.m. each day. Option C is not appropriate because reporting snapshots capture data at a specific point in time and cannot be filtered by a specific time each day.
Source: Adapted from community discussion — tMana