Salesforce Certified Advanced Administrator practice questions

1. Question 1 of 25

   Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact. How should an administrator create these licenses in the sandbox?

   • AUse the Match Production Licenses tool.
   • BSubmit a Salesforce Support case.
   • CMerge Production and the sandbox using a template.
   • DRefresh the sandbox from production.

   Show answer

   Correct answer: A

   How others answered

   • A100%

   Explanation

   The answer is D. A cannot be the answer as it is the alternative if option D doesn't work. Ref: https://help.salesforce.com/s/articleView?id=000335272&type=1

   Adapted from community discussion by MAH007 · 2022-11-07 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • Salesforce Help

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   Candidate context

   Question 1 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. S

      Sourav046

      2022-12-22

      Selected A3 upvotes

      Why refresh the sandbox if there is an easier way available?

   2. M

      MAH007

      2022-11-07

      3 upvotes

      The answer is D. A cannot be the answer as it is the alternative if option D doesn't work. Ref: https://help.salesforce.com/s/articleView?id=000335272&type=1

   3. R

      ryukakeiii

      2023-12-30

      2 upvotes

      The Match Production Licenses tool allows an administrator to create licenses in a sandbox that match the licenses in production. This is the recommended method for creating licenses in a sandbox because it allows the administrator to create the licenses with minimal development impact.

   4. S

      sam_2

      2023-03-25

      1 upvote

      =>The easiest way to match production and sandbox license counts is to refresh the sandbox. If refreshing your sandbox is not an option, consider using the Match Production Licenses tool.

2. Question 2 of 25

   The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports. What approach should an administrator take to meet the requirements?

   • AUse Rename Tabs and Labels to change the field labels as needed.
   • BEdit the fields available for reports section in the Opportunities report type to make the changes.
   • CCreate bucket fields for each field and enter the new column heading in the bucket name field.
   • DBuild a custom report type and use Display As in Edit Layouts to make the requested changes.

   Show answer

   Correct answer: D

   How others answered

   • D100%

   Explanation

   https://help.salesforce.com/s/articleView?id=000382735&type=1 Once a Custom Report Type has been created or identified, refer to the steps below to rename the fields in the report layout: Navigate to: Setup, enter Report Types in the Quick Find box, then select Report Types. Find and open the desired Custom Report Type, then click Edit Layout. Double click or select the desired field and click Edit Properties. To rename multiple fields at a time, press the Shift key while selecting the fields. A new dialog box will appear. Enter the desired display label in the Display As box and click OK. If you want to see how the renamed fields will display on reports, click Preview Layout. Save your changes.

   Adapted from community discussion by restigian · 2024-05-04 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • Salesforce Help

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   Question 2 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. R

      restigian

      2024-05-04

      Selected D4 upvotes

      https://help.salesforce.com/s/articleView?id=000382735&type=1 Once a Custom Report Type has been created or identified, refer to the steps below to rename the fields in the report layout: Navigate to: Setup, enter Report Types in the Quick Find box, then select Report Types. Find and open the desired Custom Report Type, then click Edit Layout. Double click or select the desired field and click Edit Properties. To rename multiple fields at a time, press the Shift key while selecting the fields. A new dialog box will appear. Enter the desired display label in the Display As box and click OK. If you want to see how the renamed fields will display on reports, click Preview Layout. Save your changes.

   2. T

      tMana

      2024-09-19

      3 upvotes

      D. Build a custom report type and use Display As in Edit Layouts to make the requested changes. To change the column headings for fields on opportunity reports, an administrator should create a custom report type and use the Display As option in Edit Layouts to rename the column headings. This approach allows for greater flexibility and control over the report layout, and ensures that the changes only affect the specific report type. The other options listed may not be suitable for this specific requirement.

3. Question 3 of 25

   Universal Containers suspects a user is logging in as other users and editing Account records without their approval. Where would an administrator go to verify who is logging in as other users?

   • ASetup Audit Trail
   • BDebug Logs
   • CUsers Login History
   • DHistory Tracking on the Account

   Show answer

   Correct answer: A

   How others answered

   • A100%

   Explanation

   The correct answer is C. Users Login History. The Users Login History is the place where an administrator can see who is logging in as other users. This information can be used to detect potential security breaches or unauthorized access to data. The administrator can access the Users Login History by going to Setup, then selecting Security Controls, and finally, selecting Login History. From there, the administrator can view login attempts, logouts, and other related events for all users in the organization. The Setup Audit Trail tracks changes that are made in an organization's setup area, such as changes to users, profiles, roles, and other configuration settings. The audit trail captures changes made by administrators, developers, or other users with appropriate permissions. The audit trail can be used to identify who made changes to setup areas, when changes were made, and what changes were made. However, the audit trail does not provide information about user login activity or who may be logging in as other users. To monitor user login activity, an administrator should use the User Login History report.

   Adapted from community discussion by tMana · 2024-09-19 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • trailhead.salesforce.com documentation

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   Question 3 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. T

      tMana

      2024-09-19

      3 upvotes

      The correct answer is C. Users Login History. The Users Login History is the place where an administrator can see who is logging in as other users. This information can be used to detect potential security breaches or unauthorized access to data. The administrator can access the Users Login History by going to Setup, then selecting Security Controls, and finally, selecting Login History. From there, the administrator can view login attempts, logouts, and other related events for all users in the organization. The Setup Audit Trail tracks changes that are made in an organization's setup area, such as changes to users, profiles, roles, and other configuration settings. The audit trail captures changes made by administrators, developers, or other users with appropriate permissions. The audit trail can be used to identify who made changes to setup areas, when changes were made, and what changes were made. However, the audit trail does not provide information about user login activity or who may be logging in as other users. To monitor user login activity, an administrator should use the User Login History report.

   2. T

      Tunder

      2023-05-21

      2 upvotes

      Yes https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A7X2LSAV

4. Question 4 of 25

   Universal Containers wants to convert a lookup relationship to a master-detail relationship. What action should the administrator take prior to converting the relationship?

   • ARemove roll-up summary fields on the parent prior to changing the field type.
   • BDelete the current lookup field before adding the new master-detail field.
   • CEnsure all existing records have a value in the current lookup field.
   • DSelect the allow re-parenting option on the master-detail relationship field.

   Show answer

   Correct answer: C

   How others answered

   • C100%

   Explanation

   I hope no one takes the answers given by the site as an absolute truth... 3 out of 5 are wrong! The correct answer is C!

   Adapted from community discussion by igiarola · 2024-10-02 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • Salesforce Help

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   Question 4 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. E

      Eslo

      2023-02-02

      12 upvotes

      The answer is C, We only need to change the field type to Master-detail if lookup field has values.

   2. I

      igiarola

      2024-10-02

      Selected C2 upvotes

      I hope no one takes the answers given by the site as an absolute truth... 3 out of 5 are wrong! The correct answer is C!

   3. K

      KLUNA

      2024-10-05

      1 upvote

      The answer is C. https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htm&type=5

5. Question 5 of 25

   Select 2

   Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

   • AProduct quantity
   • BQuota amount
   • COpportunity amount
   • DExpected revenue

   Show answer

   Correct answer: A, D

   How others answered

   • AD29%
   • AC29%
   • CD29%

   Only 29% agreed on this answer — treat it as contested rather than settled.

   Explanation

   Does anyone know the exact answer for this question? I think A and D. Because it is described in the following documents. "The quota rollup is done manually by users and managers. Quotas can use revenue, quantity, or custom measure data." https://help.salesforce.com/s/articleView?id=sf.forecasts3_quotes_intro.htm&type=5

   Adapted from community discussion by thisistestuser · 2023-06-10 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • Salesforce Help

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   Question 5 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. T

      tMana

      2023-03-11

      6 upvotes

      B,C In Collaborative Forecasting, the two values that roll up the hierarchy to the manager are: Quota amount: This is the sales quota or target amount for the manager's team for a given period. Opportunity amount: This is the total value of all opportunities owned by the manager's team for a given period.

   2. T

      thisistestuser

      2023-06-10

      Selected A, D2 upvotes

      Does anyone know the exact answer for this question? I think A and D. Because it is described in the following documents. "The quota rollup is done manually by users and managers. Quotas can use revenue, quantity, or custom measure data." https://help.salesforce.com/s/articleView?id=sf.forecasts3_quotes_intro.htm&type=5

6. Question 6 of 25

   Select 2

   Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)

   • AOnly owner-based sharing rules are recalculated.
   • BManual sharing is updated to reflect the new owner.
   • CAll Account sharing rules are recalculated.
   • DAll manual sharing is removed from the Accounts.

   Show answer

   Correct answer: A, D

   How others answered

   • AD100%

   Explanation

   When transferring accounts and their related data in Professional, Enterprise, Unlimited, Performance, and Developer Editions, all previous access granted by manual sharing, Apex managed sharing, or sharing rules is removed. New sharing rules are then applied to the data based on the new owner. To grant access to certain users, the new owner must manually share the transferred accounts and opportunities as necessary. https://help.salesforce.com/s/articleView?id=sf.admin_transfer.htm&type=5

   Adapted from community discussion by bvsh030 · 2024-08-06 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • Salesforce Help

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   Question 6 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. E

      Eslo

      2022-08-07

      6 upvotes

      BD is the correct answer, please update all the correct answers with resources. Almost 40% are incorrect answers. Please verify

   2. B

      bvsh030

      2024-08-06

      Selected A, D3 upvotes

      When transferring accounts and their related data in Professional, Enterprise, Unlimited, Performance, and Developer Editions, all previous access granted by manual sharing, Apex managed sharing, or sharing rules is removed. New sharing rules are then applied to the data based on the new owner. To grant access to certain users, the new owner must manually share the transferred accounts and opportunities as necessary. https://help.salesforce.com/s/articleView?id=sf.admin_transfer.htm&type=5

   3. T

      tMana

      2024-03-31

      1 upvote

      A. Only owner-based sharing rules are recalculated. B. Manual sharing is updated to reflect the new owner. When reassigning Account owners using the Mass Transfer tool, the following two processing steps are triggered: A. Only owner-based sharing rules are recalculated: When an owner is changed using the Mass Transfer tool, the owner-based sharing rules for the Account are recalculated to ensure that the new owner has the appropriate level of access to the record. B. Manual sharing is updated to reflect the new owner: Any manual sharing that was previously granted to the record is updated to reflect the new owner. For example, if a user had previously shared an Account record with a specific user or group, and the owner of the record is changed using the Mass Transfer tool, the sharing settings will be updated so that the shared user or group is still able to access the record.

   4. A

      Ankita_salesforce

      2024-01-21

      1 upvote

      BD is the correct answer. When transferring accounts and their related data in Professional, Enterprise, Unlimited, Performance, and Developer Editions, all previous access granted by manual sharing, Apex managed sharing, or sharing rules is removed. New sharing rules are then applied to the data based on the new owner. The new owner must manually share the transferred accounts and opportunities as necessary to grant access to certain users.

7. Question 7 of 25

   A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record. What could prevent the record from being editable by the manager?

   • ARecord Editability Properties
   • BInitial Submission Settings
   • CFinal Approval Actions
   • DFinal Rejection Actions

   Show answer

   Correct answer: A

   How others answered

   • A100%

   Explanation

   A https://help.salesforce.com/s/articleView?id=sf.approvals_create_recordeditability.htm&type=5 A. Record Editability Properties could prevent the record from being editable by the manager. Record Editability Properties control whether a record can be edited, deleted, or cloned based on certain criteria, such as the record's status, user's role, or profile. In this case, it is possible that the record editability properties have been configured to prevent edits once the record has been submitted for approval. Therefore, if the manager is unable to edit the record after it has been submitted for approval, the record editability properties should be checked to ensure that they allow for editing of records in the appropriate status.

   Adapted from community discussion by tMana · 2024-03-27 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • Salesforce Help

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   Question 7 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. T

      tMana

      2024-03-27

      2 upvotes

      A https://help.salesforce.com/s/articleView?id=sf.approvals_create_recordeditability.htm&type=5 A. Record Editability Properties could prevent the record from being editable by the manager. Record Editability Properties control whether a record can be edited, deleted, or cloned based on certain criteria, such as the record's status, user's role, or profile. In this case, it is possible that the record editability properties have been configured to prevent edits once the record has been submitted for approval. Therefore, if the manager is unable to edit the record after it has been submitted for approval, the record editability properties should be checked to ensure that they allow for editing of records in the appropriate status.

   2. S

      Shy100

      2024-08-21

      Selected A1 upvote

      A - Use the record editability properties to determine who can edit records that are locked in this approval process. https://help.salesforce.com/s/articleView?id=sf.approvals_create_recordeditability.htm&type=5

8. Question 8 of 25

   Select 2

   AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? (Choose two.)

   • ARoll-up fields are calculated prior to save.
   • BRoll-up summary fields are created on the master side of a master-detail relationship.
   • CRoll-up types include COUNT, SUM, and AVG.
   • DRoll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

   Show answer

   Correct answer: B, C

   How others answered

   • BC100%

   Explanation

   AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? (Choose two.) A. Roll-up fields are calculated prior to save. B. Roll-up summary fields are created on the master side of a master-detail relationship. C. Roll-up types include COUNT, SUM, and AVG. D. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

   Adapted from community discussion by tMana · 2023-09-29 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • Salesforce Help

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   Question 8 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. T

      tMana

      2023-09-29

      2 upvotes

      AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record. Which two considerations should an administrator remember about roll-up summary fields? (Choose two.) A. Roll-up fields are calculated prior to save. B. Roll-up summary fields are created on the master side of a master-detail relationship. C. Roll-up types include COUNT, SUM, and AVG. D. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

   2. P

      Plohia

      2024-07-07

      Selected B, C1 upvote

      converting the Master detail relationship to Lookup will not impact the roll-up summary fields. And the Saving of the roll-up fields happen asynchronously and not instantaneously (definitely not prior)

   3. C

      cvngo

      2024-09-14

      1 upvote

      Answer is BD. C is incorrect as there is no AVG option for roll up summary fields. https://www.salesforceben.com/create-roll-up-summary-fields-using-salesforce-flow/

   4. K

      kajalr

      2024-10-25

      1 upvote

      BD is correct Answer C and A is incorrect: Roll-up summary fields can use the COUNT, SUM, MIN, and MAX functions not AVG

9. Question 9 of 25

   AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts. What should the administrator do to configure the account page layout?

   • ADisplay the contacts related list and add the related field.
   • BDisplay both the contacts and the related contacts related lists.
   • CDisplay the related contacts related list and add the direct field.
   • DDisplay the related accounts related list on the page layout.

   Show answer

   Correct answer: C

   How others answered

   • C67%
   • B33%

   Only 67% agreed on this answer — treat it as contested rather than settled.

   Explanation

   To configure the account page layout to distinguish between contacts and related contacts, the administrator should: B. Display both the contacts and the related contacts related lists. The Contacts to Multiple Accounts functionality allows contacts to be related to multiple accounts. When this functionality is enabled, two related lists appear on the account page layout: Contacts and Related Contacts. The Contacts related list displays the contacts that are directly related to the account, while the Related Contacts related list displays the contacts that are related to the account indirectly through other accounts. By displaying both the Contacts and Related Contacts related lists on the page layout, users can easily distinguish between contacts that are directly related to the account and contacts that are related to the account through other accounts.

   Adapted from community discussion by tMana · 2024-09-27 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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   • Salesforce Help

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   Question 9 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

   1. T

      tMana

      2024-09-27

      2 upvotes

      To configure the account page layout to distinguish between contacts and related contacts, the administrator should: B. Display both the contacts and the related contacts related lists. The Contacts to Multiple Accounts functionality allows contacts to be related to multiple accounts. When this functionality is enabled, two related lists appear on the account page layout: Contacts and Related Contacts. The Contacts related list displays the contacts that are directly related to the account, while the Related Contacts related list displays the contacts that are related to the account indirectly through other accounts. By displaying both the Contacts and Related Contacts related lists on the page layout, users can easily distinguish between contacts that are directly related to the account and contacts that are related to the account through other accounts.

   2. J

      Joel31113

      2024-10-20

      Selected C4 upvotes

      https://help.salesforce.com/s/articleView?id=sf.shared_contacts_set_up.htm&type=5 Look at point 6 (and the Tip)

10. Question 10 of 25

    A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object. What is a recommended solution?

    • AChange the opportunity's organization-wide default settings to Public Read/Write
    • BRedefine the role hierarchy by enabling ג€grant access using hierarchiesג€
    • CEnable team selling on the Opportunity object to grant Read/Write access
    • DCreate a permission set for Opportunity Edit and associate it to the user record

    Show answer

    Correct answer: B

    How others answered

    • B40%
    • D40%
    • C20%

    Only 40% agreed on this answer — treat it as contested rather than settled.

    Explanation

    The sales manager needs an object level permission which either is controlled by profile settings or a permission set.... if the sales manager has a profile without Edit rights on the opportunity object, when they get access to a record they do not own (from one of their subordinates via sharing rules), they still wont be able to edit the record.

    Adapted from community discussion by esj275 · 2022-04-19 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • trailhead.salesforce.com documentation

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    Question 10 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. E

       esj275

       2022-04-19

       3 upvotes

       The sales manager needs an object level permission which either is controlled by profile settings or a permission set.... if the sales manager has a profile without Edit rights on the opportunity object, when they get access to a record they do not own (from one of their subordinates via sharing rules), they still wont be able to edit the record.

    2. M

       MAH007

       2022-03-29

       3 upvotes

       Should not B be the right answer since the sales manager only wants to edit/view records of his own team?

    3. M

       MarkCCCC

       2023-09-30

       Selected B2 upvotes

       The manager needs the edit access for only the sales team's records, not for every opportunity record. Answer B

    4. T

       tMana

       2023-09-29

       1 upvote

       B:Users at any given role level can view, edit, and report on all data owned by or shared with users below them in the role hierarchy, unless your sharing model for an object specifies otherwise. Specifically, in the Organization-Wide Defaults related list, if the Grant Access Using Hierarchies option is disabled for a custom object, only the record owner and users granted access by the org-wide defaults receive access to the object's records. https://trailhead.salesforce.com/content/learn/modules/data_security/data_security_roles

11. Question 11 of 25

    Select 2

    Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

    • AData Loader
    • BSalesforce Extensions for Visual Studio Code
    • CChange sets
    • DAnt Migration Tool

    Show answer

    Correct answer: B, D

    How others answered

    • BD100%

    Explanation

    In Order to use change sets first the deployment connection should be set in Production Environment which will list the available sandbox.

    Adapted from community discussion by PokaD · 2023-07-26 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • Salesforce Help

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    Question 11 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. P

       PokaD

       2023-07-26

       Selected B, D2 upvotes

       In Order to use change sets first the deployment connection should be set in Production Environment which will list the available sandbox.

    2. L

       long_one

       2022-03-25

       2 upvotes

       The correct answers are B & D. Change Set is for "related" Orgs. Please change the answers.

    3. I

       IN35

       2024-07-10

       1 upvote

       BD - Data Loader is primarily used for importing and exporting data, not metadata and Change sets are a user-friendly way to deploy metadata between sandboxes and production orgs, but they are not available in Developer Edition organizations.

    4. L

       long_one

       2022-02-19

       1 upvote

       IDEs and the Migration Tool allow you to modify or delete metadata before deploying it to another organization (related or unrelated). Hence B & D are the CORRECT answers. Keywords are "another organization".

12. Question 12 of 25

    An administrator has unchecked the `Enable content pack creation` checkbox after users had created content packs. What is the impact of this change?

    • AUsers can modify the description and title of existing packs
    • BAll existing content packs will be deleted
    • CUsers can continue to edit the contents of existing packs
    • DThe Clone & Customize button will continue to be available

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    Enable content pack creation If this option is checked, the Create New | Content Pack option displays on the Libraries tab and users can create content packs from any documents or files in their Salesforce CRM Content private or public libraries. If this option isn’t checked after users in your organization have already created content packs, those packs aren’t deleted and users can continue to modify metadata such as description, title, and custom fields. However, after content pack creation is no longer enabled, users can’t customize or modify existing packs. Specifically, the Clone & Customize button and the Edit | Edit Content Pack option on the content details page are unavailable. Not sure of the answer after reading this above. https://help.salesforce.com/s/articleView?id=sf.content_settings.htm&type=5

    Adapted from community discussion by Ma21 · 2024-03-01 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    • Salesforce Help
    • Salesforce Help

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    Question 12 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. M

       Ma21

       2024-03-01

       3 upvotes

       Enable content pack creation If this option is checked, the Create New | Content Pack option displays on the Libraries tab and users can create content packs from any documents or files in their Salesforce CRM Content private or public libraries. If this option isn’t checked after users in your organization have already created content packs, those packs aren’t deleted and users can continue to modify metadata such as description, title, and custom fields. However, after content pack creation is no longer enabled, users can’t customize or modify existing packs. Specifically, the Clone & Customize button and the Edit | Edit Content Pack option on the content details page are unavailable. Not sure of the answer after reading this above. https://help.salesforce.com/s/articleView?id=sf.content_settings.htm&type=5

    2. S

       SabrinaMack

       2024-12-07

       Selected C1 upvote

       When the "Enable content pack creation" checkbox is unchecked, it prevents users from creating new content packs, but it does not affect the ability to interact with existing content packs. Here’s the impact of unchecking this option: Users can continue to edit the contents of existing packs because existing content packs remain available for modification, even though new ones can no longer be created. Content pack creation will be disabled for new packs, but users who already have existing content packs can still view and modify their content (e.g., adding or removing files) from those packs.

    3. K

       Kunio

       2024-03-18

       2 upvotes

       Content pack is retired I guess? https://help.salesforce.com/s/articleView?id=000351309&type=1

13. Question 13 of 25

    Ursa Major Solar’s administrator has configured multiple record-triggered flows to run before or after the record is saved on the Account object. What should the administrator consider when a record-triggered flow executes first?

    • AThe flow with the shortest execution time will execute first.
    • BThe flow with the longest execution time will execute first.
    • CAssign the highest priority to the record-triggered flow which should execute first.
    • DThe order in which those flows are executed is not guaranteed.

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    D:D. The order in which those flows are executed is not guaranteed. When multiple record-triggered flows are defined on an object, the order of execution is not guaranteed. Salesforce determines the order of execution based on various factors, such as the type of event, whether the flows are before or after triggers, and whether they are part of the same managed package. To ensure the correct order of execution, it is recommended to consolidate the logic into a single flow or use a combination of before and after triggers to handle the logic.

    Adapted from community discussion by tMana · 2024-03-28 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    Question 13 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. T

       tMana

       2024-03-28

       2 upvotes

       D:D. The order in which those flows are executed is not guaranteed. When multiple record-triggered flows are defined on an object, the order of execution is not guaranteed. Salesforce determines the order of execution based on various factors, such as the type of event, whether the flows are before or after triggers, and whether they are part of the same managed package. To ensure the correct order of execution, it is recommended to consolidate the logic into a single flow or use a combination of before and after triggers to handle the logic.

    2. J

       Joel31113

       2024-04-23

       Selected C1 upvote

       Based on this - https://help.salesforce.com/s/articleView?id=release-notes.rn_automate_flow_builder_trigger_order.htm&release=236&type=5 - the order of execution for RT flows in one object CAN be guaranteed. It's just the "assign the highest "priority"" thing that makes me cautious. Assuming that the word priority is substituted for "trigger order", C would be correct.

    3. S

       Shy100

       2024-08-22

       1 upvote

       but flows run in ascending order...the highest "priority"" should mean the lowest order...

14. Question 14 of 25

    What would prevent a user from syncing a quote with an opportunity?

    • AThe quote has a validation rule preventing it from being updated.
    • BThe quote has already passed its expiration date.
    • CAnother quote is already synced with the opportunity.
    • DAnother quote is already synced with the opportunity and is awaiting approval.

    Show answer

    Correct answer: D

    How others answered

    • D60%
    • A40%

    Only 60% agreed on this answer — treat it as contested rather than settled.

    Explanation

    https://help.salesforce.com/s/articleView?id=sf.quotes_sync_troubleshooting.htm&type=5 Answer is D, I think. It doesn't stop the process if a quote is already sync'ed as per this: https://help.salesforce.com/s/articleView?id=sf.quotes_synch.htm&type=5 The circumstance in which you would be prevented from sync'ing is if it's going through an approval process.

    Adapted from community discussion by Joel31113 · 2023-10-23 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. J

       Joel31113

       2023-10-23

       Selected D3 upvotes

       https://help.salesforce.com/s/articleView?id=sf.quotes_sync_troubleshooting.htm&type=5 Answer is D, I think. It doesn't stop the process if a quote is already sync'ed as per this: https://help.salesforce.com/s/articleView?id=sf.quotes_synch.htm&type=5 The circumstance in which you would be prevented from sync'ing is if it's going through an approval process.

    2. T

       tMana

       2023-09-28

       1 upvote

       C. Another quote is already synced with the opportunity would prevent a user from syncing a quote with an opportunity. Salesforce only allows one quote to be synced with an opportunity at a time. If there is already a synced quote, the user will need to unsync it before syncing a new quote.

15. Question 15 of 25

    Select 2

    The administrator at AW Computing has received an email for a system error indicating that their organization has reached its hourly limit for processing workflow time triggers. Which two processes should the administrator review? (Choose two.)

    • AApex Triggers
    • BTime-Based Workflows
    • CDebug Logs
    • DPaused Flow Interviews

    Show answer

    Correct answer: A, B

    How others answered

    • AB100%

    Explanation

    B. Time-Based Workflows - These workflows may be running continuously and causing the hourly limit to be exceeded. The administrator should review them and determine if any adjustments or deactivations are necessary to resolve the issue. D. Paused Flow Interviews - These can also build up and cause the hourly limit to be reached. The administrator should review any paused flow interviews and determine if any actions can be taken to prevent them from building up. Therefore, options B and D are the correct answers.

    Adapted from community discussion by tMana · 2023-03-28 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. T

       tMana

       2023-03-28

       3 upvotes

       B. Time-Based Workflows - These workflows may be running continuously and causing the hourly limit to be exceeded. The administrator should review them and determine if any adjustments or deactivations are necessary to resolve the issue. D. Paused Flow Interviews - These can also build up and cause the hourly limit to be reached. The administrator should review any paused flow interviews and determine if any actions can be taken to prevent them from building up. Therefore, options B and D are the correct answers.

    2. J

       Joel31113

       2023-04-23

       Selected A, B2 upvotes

       https://help.salesforce.com/s/articleView?id=sf.workflow_time_action_considerations.htm&type=5

    3. 3

       3fadea1

       2024-09-22

       1 upvote

       B and C should be the answer. Apex triggers do not directly contribute to this situation and Paused Flow Interview, not relevant

    4. A

       AngelF

       2023-10-16

       1 upvote

       https://help.salesforce.com/s/articleView?id=000382445&type=1

16. Question 16 of 25

    An administrator wants to allow users who are creating leads to have access to the Find Duplicates button. Which lead object-level permission will the administrator need to provide to these users?

    • AMerge
    • BRead and Edit
    • CView All
    • DDelete

    Show answer

    Correct answer: D

    How others answered

    • D83%
    • C17%

    Explanation

    The answer is D - a user needs both Read and Delete permission on the Leads object. Since the states that the user is creating leads, this implies they can read the also read them (go into a test org and check for yourself...upon selecting create, edit is automatically checkboexed as well) meaning the remaining setting this user needs is the DELET permission on the Leads Object

    Adapted from community discussion by esj275 · 2021-10-19 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. E

       esj275

       2021-10-19

       3 upvotes

       The answer is D - a user needs both Read and Delete permission on the Leads object. Since the states that the user is creating leads, this implies they can read the also read them (go into a test org and check for yourself...upon selecting create, edit is automatically checkboexed as well) meaning the remaining setting this user needs is the DELET permission on the Leads Object

    2. S

       SC22MarkTopics

       2022-12-07

       Selected D3 upvotes

       Everyone pretty much agrees that you need to have delete permission to find the button. https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A7kSYSAZ

    3. M

       MAH007

       2021-09-11

       4 upvotes

       it should be D. https://help.salesforce.com/s/articleView?id=sf.leads_merge_lex.htm&type=5

    4. S

       sang56

       2022-03-31

       3 upvotes

       Answer is C. Only merging needs delete access. Here they are saying you just need to see the lead records . And view all makes sure they see all the record even if they dont have access

17. Question 17 of 25

    Universal Containers wants only users from the sales department to have access to price books. How can an administrator meet this requirement?

    • ACreate a sharing rule to share all price books to sales users
    • BManually share each price book to the sales users' profile
    • CSet the organization-wide default for price book to Use
    • DClone all custom price books from the standard price book

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    B.... If the OWD setting is changed to ‘No Access’ or ‘View Only’, the Sharing button is added to the page. This is for Salesforce Classic only. With manual sharing, access can be granted to groups, roles and users.

    Adapted from community discussion by esj275 · 2022-10-19 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. E

       Eslo

       2022-08-05

       7 upvotes

       Answer is B (Manual Sharing can be used for Sales users role, its classic feature only)

    2. E

       esj275

       2022-10-19

       4 upvotes

       B.... If the OWD setting is changed to ‘No Access’ or ‘View Only’, the Sharing button is added to the page. This is for Salesforce Classic only. With manual sharing, access can be granted to groups, roles and users.

    3. R

       RaphPracticing777

       2022-08-05

       4 upvotes

       To me the answer should be to manually share the pricebook to the good roles... Not a sharing rule because no sharing rule is possible on price books right?

    4. K

       Ktoto_Leviy

       2023-05-04

       Selected B3 upvotes

       https://help.salesforce.com/s/articleView?id=sf.products_sharing.htm&type=5

18. Question 18 of 25

    A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?

    • AContact sharing settings have Grant Access Using Hierarchies unchecked
    • BThe contact is NOT linked to an account
    • CThe contact has NOT been manually shared with the manager
    • DContact sharing settings are Private

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    Anser is B: https://help.salesforce.com/s/articleView?id=000385610&type=1 When a contact record is saved without an associated Account, the system treats it as though the sharing settings are Private. This means that only the contact owner and those with View All Data or Modify All Data can search for it using Global Search or Lookup Search.

    Adapted from community discussion by restigian · 2024-05-03 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. T

       tMana

       2024-09-29

       3 upvotes

       Answer is B because When sharing settings are set to Private, the record owner and users above the record owner in the role hierarchy can view the record. In the scenario described, the sales manager should be able to view the contact owned by the salesperson, as they are above the salesperson in the role hierarchy. If the sales manager is still unable to view the contact, there may be other sharing settings or sharing rules that are preventing access. Grant Access Using Hierarchies cannot be unchecked for standard objects.

    2. R

       restigian

       2024-05-03

       Selected B2 upvotes

       Anser is B: https://help.salesforce.com/s/articleView?id=000385610&type=1 When a contact record is saved without an associated Account, the system treats it as though the sharing settings are Private. This means that only the contact owner and those with View All Data or Modify All Data can search for it using Global Search or Lookup Search.

    3. S

       Sando_99

       2024-01-27

       Selected B2 upvotes

       Contacts are considered private, and cannot be shared if they're not associated with an Account.

    4. M

       MAH007

       2023-04-27

       2 upvotes

       cannot be A because security for contacts are controlled by parent object (account)

19. Question 19 of 25

    Select 3

    Which three statements are correct about change sets? (Choose three.)

    • AWhen a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
    • BThere is a feature that allows the user to validate a change set before deploying it.
    • CWhen a component is added to a change set, all dependent components automatically get added.
    • DWhen custom fields are added to a change set, field-level security is automatically included.
    • ETo use change sets, at least one inbound and one outbound connection must exist

    Show answer

    Correct answer: B, C, E

    How others answered

    • BCE100%

    Explanation

    B. There is a feature that allows the user to validate a change set before deploying it. Change sets can be validated before deploying them to production to ensure that the changes will not cause any issues. C. When a component is added to a change set, all dependent components automatically get added. When a component, such as an object, is added to a change set, Salesforce automatically adds all the dependent components, such as fields, page layouts, and related lists. E. To use change sets, at least one inbound and one outbound connection must exist. Change sets require both an outbound and inbound connection to transfer the components from one org to another.

    Adapted from community discussion by tMana · 2023-09-29 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. T

       tMana

       2023-09-29

       2 upvotes

       B. There is a feature that allows the user to validate a change set before deploying it. Change sets can be validated before deploying them to production to ensure that the changes will not cause any issues. C. When a component is added to a change set, all dependent components automatically get added. When a component, such as an object, is added to a change set, Salesforce automatically adds all the dependent components, such as fields, page layouts, and related lists. E. To use change sets, at least one inbound and one outbound connection must exist. Change sets require both an outbound and inbound connection to transfer the components from one org to another.

    2. C

       cvngo

       2024-09-13

       1 upvote

       Answer is ABE. "When a change set is deployed to a production org, all local Apex tests in that org are run by default if you’re deploying any Apex classes or triggers". Dependent components are not automatically added, hence why there is a button to view and add dependent components. https://help.salesforce.com/s/articleView?id=sf.changesets_best_practices.htm&type=5

    3. H

       Harriete

       2024-08-12

       1 upvote

       Surely it can't be C, here it says " If you need to add dependent components to a change set you already uploaded, clone the change set, add the dependent components, and then upload it again." to me it sounds like they don't get automatically added then? https://help.salesforce.com/s/articleView?id=sf.changesets_best_practices.htm&type=5

    4. K

       KithulBoy

       2024-03-14

       1 upvote

       The answer is BCE. Why E ? https://help.salesforce.com/s/articleView?id=sf.changesets.htm&type=5 When you want to send customizations from your current org to another org, create an outbound change set. After you send the change set, the receiving org sees it as an inbound change set.

20. Question 20 of 25

    Select 2

    What are two considerations when setting up Salesforce Content? (Choose two.)

    • AA validation rule can ensure a description is required for all contributed content.
    • BThe library type determines the size of files that can be contributed to content.
    • CThe content type determines which fields appear on the Content Detail page layout.
    • DAn approval process can ensure that all product-related content is reviewed.

    Show answer

    Correct answer: A, C

    How others answered

    • AC100%

    Explanation

    C - The Product Detail page shows documents in a page section, which can show specific types of documents that you select https://help.salesforce.com/s/articleView?language=en_US&id=sf.content_setup.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.content_initialsetup.htm&type=5 A - Validation rules verify that the data a user enters when publishing content meets the standards you specify before the user can save the content.

    Adapted from community discussion by Shy100 · 2024-08-21 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    1. S

       Shy100

       2024-08-21

       Selected A, C2 upvotes

       C - The Product Detail page shows documents in a page section, which can show specific types of documents that you select https://help.salesforce.com/s/articleView?language=en_US&id=sf.content_setup.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.content_initialsetup.htm&type=5 A - Validation rules verify that the data a user enters when publishing content meets the standards you specify before the user can save the content.

    2. T

       tMana

       2024-03-29

       1 upvote

       C. Add the default content type to the Selected Content Types list. In the library settings, the administrator can choose the content types that are available in the library by selecting them in the "Selected Content Types" list. By default, all content types are selected, so the administrator can deselect the content types that should not be available in the library. D. Select the "Restrict the content types available in the library" checkbox. In the library settings, the administrator can select the "Restrict the content types available in the library" checkbox to restrict the content types that are available in the library. When this option is selected, only the content types that are selected in the "Selected Content Types" list will be available in the library.

21. Question 21 of 25

    What should an administrator consider when moving approval processes using a change set?

    • AThe unique name of the approval process is NOT allowed to be changed once deployed in the target organization.
    • BCustom fields on standard objects will need to be manually added in the target organization.
    • CChange sets do NOT include the order of active approval processes from the source organization.
    • DChange sets do NOT include the approval and rejection actions from the source organization.

    Show answer

    Correct answer: C

    How others answered

    • C80%
    • B20%

    Explanation

    I think only C is correct. B answer says we have to manually add the field on the target org, in reality we just have to manually add the field in the change set because is not added with add dependecies: If the approval page fields include any custom fields on standard objects, manually add those custom fields to outbound change sets https://help.salesforce.com/s/articleView?id=sf.changesets_restrictions_approval_process.htm&type=5

    Adapted from community discussion by restigian · 2022-11-04 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. R

       restigian

       2022-11-04

       4 upvotes

       I think only C is correct. B answer says we have to manually add the field on the target org, in reality we just have to manually add the field in the change set because is not added with add dependecies: If the approval page fields include any custom fields on standard objects, manually add those custom fields to outbound change sets https://help.salesforce.com/s/articleView?id=sf.changesets_restrictions_approval_process.htm&type=5

    2. J

       Joel31113

       2023-04-28

       Selected C3 upvotes

       Definitely C - see this - https://help.salesforce.com/s/articleView?id=sf.changesets_restrictions_approval_process.htm&type=5. Quotes it almost verbatim.

    3. S

       sam_2

       2022-03-15

       1 upvote

       Isn't A also right? ->If you change the Unique Name of an approval process that was previously included in a change set and deployed in another organization, and you resend the approval process via a change set, a new approval process is created upon deployment in the other organization. The previously deployed approval process isn’t modified. https://help.salesforce.com/s/articleView?id=sf.changesets_restrictions_approval_process.htm&type=5

    4. J

       Jude1337

       2024-03-08

       Selected C1 upvote

       Its C - please take a look at the help article already mentioned: https://help.salesforce.com/s/articleView?id=sf.changesets_restrictions_approval_process.htm&type=5

22. Question 22 of 25

    When the delete permission is selected in a muting permission set, which other permission is automatically muted?

    • AView All Records
    • BView All Data
    • CModify All Records
    • DModify All Data

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    Right answer is C: Modify All Records. https://help.salesforce.com/s/articleView?id=sf.perm_set_groups_muting_dependencies.htm&type=5 WHEN YOU MUTE: THESE PERMISSIONS ARE ALSO MUTED: Read Create, Edit, Delete, View All, and Modify All Edit Delete and Modify All Records Delete Modify All Records View All Modify All

    Adapted from community discussion by restigian · 2023-05-04 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. R

       restigian

       2023-05-04

       Selected C5 upvotes

       Right answer is C: Modify All Records. https://help.salesforce.com/s/articleView?id=sf.perm_set_groups_muting_dependencies.htm&type=5 WHEN YOU MUTE: THESE PERMISSIONS ARE ALSO MUTED: Read Create, Edit, Delete, View All, and Modify All Edit Delete and Modify All Records Delete Modify All Records View All Modify All

    2. T

       tMana

       2023-09-30

       1 upvote

       hen the delete permission is selected in a muting permission set, the Modify All Records permission is automatically muted as well. This is because the Delete permission implies the ability to modify records by deleting them. Therefore, to prevent users with the muting permission set from accidentally or intentionally modifying records, the Modify All Records permission is also muted. View All Records and View All Data permissions are not affected by the muting of the Delete permission, as they are not related to record modification.

    3. J

       Jude1337

       2024-09-08

       Selected C1 upvote

       Its C - please take a look at the help article already mentioned: https://help.salesforce.com/s/articleView?id=sf.changesets_restrictions_approval_process.htm&type=5

23. Question 23 of 25

    Select 2

    What are two capabilities of Enterprise Territory Management? (Choose two.)

    • AThe ability to use 20 territories assignment rules per model.
    • BTerritory hierarchy replaces the role hierarchy for sharing.
    • CThe ability to use filter-based opportunity criteria to expand assignment rules.
    • DPrioritize territories to indicate highest priority or lowest priority.

    Show answer

    Correct answer: C, D

    Explanation

    Filter-Based Opportunity Territory can indicate that a territory type is the highest priority or the lowest. Reference: https://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/salesforce_implementing_territory_mgmt2_guide.pdf

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    1. K

       KithulBoy

       2024-09-14

       1 upvote

       CD Enable Filter - based Opty - https://help.salesforce.com/s/articleView?id=sf.tm2_enable_ota.htm&type=5 Type Priority https://help.salesforce.com/s/articleView?id=sf.tm2_territory_type_priority.htm&type=5

24. Question 24 of 25

    Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements. What should an administrator take into consideration before implementation?

    • AAssignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
    • BThe least active routing model looks for the agent who has the largest maximum work capacity.
    • CAssignment rules are triggered when an agent accepts the work and edits and saves the work.
    • DIf there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    When an agent accepts the work and then edits and saves the work item record, automation rules are triggered. Reference: https://help.salesforce.com/articleView?id=sf.omnichannel_routing.htm&type=5

    Adapted from community discussion by Joel31113 · 2024-04-19 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

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    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. J

       Joel31113

       2024-04-19

       Selected C2 upvotes

       As the link on the given answer explains: "Automation rules, such as assignment, auto-response, escalation, and workflow rules, AREN'T triggered when Omni-Channel routes a work item to an agent and the agent accepts the work. When an agent accepts the work and then edits and saves the work item record, automation rules ARE triggered.'

    2. K

       KithulBoy

       2024-09-14

       1 upvote

       Not AC - because it is automation rules that run after the work item is saved by the agent. The options says Assignment Rules and Not Automation rules. B - is the definition for Most available. So this option is out. Answer D : But what if there’s a tie between two or more agents? In that case, Omni-Channel routes the work to the agent who received a work item the longest ago https://help.salesforce.com/s/articleView?id=sf.omnichannel_routing.htm&type=5

    3. T

       tMana

       2024-03-15

       1 upvote

       A. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work. This statement is correct. When a work item is routed to an agent using Omni-Channel routing, it is first evaluated against any active assignment rules to determine which agent or queue should receive the work. Once the work item is routed to an agent and the agent accepts the work, the assignment rule is triggered.

25. Question 25 of 25

    After an administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

    • AUsers in production will now be able to receive emails sent out from the sandbox.
    • BMetadata changes since the last refresh will be added to the existing information in the sandbox.
    • CAll new data since the last refresh will be added to the existing information in the sandbox.
    • DUsers in the sandbox that do not exist in production will no longer exist in the sandbox.

    Show answer

    Correct answer: D

    How others answered

    • D67%
    • B33%

    Only 67% agreed on this answer — treat it as contested rather than settled.

    Explanation

    https://help.salesforce.com/s/articleView?id=sf.data_sandbox_accessing_sandbox.htm&type=5 "A sandbox refresh deletes and recreates the sandbox as a copy of the production org. This process reverses any manual access changes you made. If you created sandbox-only users, then they no longer exist. Other users’ profile and permissions revert to their values in the production org."

    Adapted from community discussion by Joel31113 · 2024-04-19 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • Salesforce Help
    • Salesforce Help

    View community discussion4

    Candidate context

    Question 25 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by ADV-ADMIN or CertExamHQ.

    1. J

       Joel31113

       2024-04-19

       Selected D3 upvotes

       https://help.salesforce.com/s/articleView?id=sf.data_sandbox_accessing_sandbox.htm&type=5 "A sandbox refresh deletes and recreates the sandbox as a copy of the production org. This process reverses any manual access changes you made. If you created sandbox-only users, then they no longer exist. Other users’ profile and permissions revert to their values in the production org."

    2. B

       bvsh030

       2024-07-24

       Selected D2 upvotes

       Users in the sandbox that do not exist in production will be erased. For answer B, metadata changes since last refresh will be erased and only production metadata will be copied to the sandbox. So the answer is D

    3. S

       Shy100

       2024-08-21

       Selected D1 upvote

       If you created sandbox-only users, then they no longer exist. https://help.salesforce.com/s/articleView?id=sf.data_sandbox_accessing_sandbox.htm&type=5

    4. J

       jakoben

       2024-05-29

       1 upvote

       should be answer B Because Refreshing a sandbox updates its metadata from the source org. If the sandbox is a clone or if it uses a sandbox template, the refresh process updates the org’s data and its metadata. https://help.salesforce.com/s/articleView?language=en_US&id=sf.data_sandbox_refresh.htm&type=5

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ADV-ADMIN practice, question 1 of 25