CIS-SM practice questions 1–10

1. Question 1 · 43 in bank

   To begin the configuration of tag-based services, tag values must be defined where?

   • ATag categories
   • BTag catalogs
   • CTag-based service families
   • DTag libraries

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   Answer: A

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2. Question 2 · 43 in bank

   Select 4

   Which of the following are potential benefits when implementing Service Mapping? (Choose four.)

   • AReduced ongoing service map maintenance effort as a result of automated map updates
   • BFaster service issue resolution and reduced downtime due to better root cause analysis
   • CImproved Software Asset Management capabilities
   • DReduction in effort to create service maps
   • EReduction in change related incidents due to improved service visibility during change planning
   • FMore accurate alerts from monitoring tools

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   Answer: ABDE

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3. Question 3 · 43 in bank

   In the image, which one of the following best describes the lower icons?

   

   • AThe connections from HAProxy are to other CIs that had errors during discovery.
   • BThe connections from HAProxy are application clusters.
   • CThe connections from HAProxy could not be identified and are marked as a Generic Application.
   • DThe connections from HAProxy are marked as boundaries.

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   Answer: D

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4. Question 4 · 43 in bank

   Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured. Which one of the following is true?

   

   • AIf an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.
   • BIf an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, ServiceNow, an update will be allowed.
   • CIf an Application CI is discovered with a Data Source, ServiceNow, then if the same Application CI is discovered by the Data Source, ServiceWatch, an update will be allowed.
   • DIf an Application CI is discovered with a Data Source, ServiceWatch, then if the same Application CI is discovered by the Data Source, Altiris, an update will be allowed.

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   Answer: C

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5. Question 5 · 43 in bank

   Select 2

   Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)

   • AReleases
   • BProblems
   • CIncidents
   • DAlerts

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   Answer: BC

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6. Question 6 · 43 in bank

   In ServiceNow Discovery, which one of the following phases is the server RAM value discovered?

   • APort scan
   • BClassification
   • CClassification and Identification
   • DIdentification and Exploration

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   Answer: D

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7. Question 7 · 43 in bank

   Which one of the following best describes the definition of an Entry Point?

   • AA method by which a user interacts with a service or a CI interacts with another CI
   • BA type of communication taking place between applications
   • CA template of attributes that define a communication type between applications
   • DA Host::Hosted on relation between CIs

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   Answer: A

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8. Question 8 · 43 in bank

   In Service Mapping, when discovery is started, what is the execution strategy used to run Identification Sections?

   • AIdentification Sections are executed randomly until one is successful and if more than one section is successful an error will be displayed.
   • BIdentification Sections are executed randomly and the data gathered by the successful sections are merged.
   • CIdentification Sections are executed one by one in the order they are listed and the last section that is successful will be used.
   • DIdentification Sections are executed one by one in the order they are listed until the first successful match which concludes the Identification phase.

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   Answer: D

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9. Question 9 · 43 in bank

   Which one of the following Linux commands can be used by a non root user to return the process ID listening on port 8080?

   • Asudo netstat -an -p TCP | grep :8080
   • Bsudo netstat -anp | grep :8080
   • Cnetstat -anp | grep :8080
   • Dnetstat -an -pid * | grep :8080

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   Answer: B

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10. Question 10 · 43 in bank

    Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

    • AService Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
    • BThe MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
    • CService Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
    • DService Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

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    Answer: A

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CIS-SM practice, question 1. 43 questions available.