ServiceNow Certified Application Developer practice questions

1. Question 1 of 25

   Select 2

   Which of the following is an available feature in Studio? (Choose two.)

   • APush to update set
   • BMerge branches
   • CSearch code
   • DPush to external source control

   Show answer

   Correct answer: C, D

   How others answered

   • CD100%

   Explanation

   You can Search Code using code search: https://www.servicenow.com/community/developer-blog/using-code-search-to-make-developing-on-the-platform-easier/ba-p/2265789 You can also push to external source control by committing local changes. https://docs.servicenow.com/en-US/bundle/utah-application-development/page/build/applications/concept/c_SourceControlIntegration.html

   Adapted from community discussion by KathQ · 2024-03-21 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   View community discussion2

   Candidate context

   Question 1 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. K

      KathQ

      2024-03-21

      Selected C, D4 upvotes

      You can Search Code using code search: https://www.servicenow.com/community/developer-blog/using-code-search-to-make-developing-on-the-platform-easier/ba-p/2265789 You can also push to external source control by committing local changes. https://docs.servicenow.com/en-US/bundle/utah-application-development/page/build/applications/concept/c_SourceControlIntegration.html

   2. L

      lyon301

      2024-11-25

      1 upvote

      C and D are correct https://docs.servicenow.com/bundle/utah-application-development/page/build/applications/task/t_SearchWithinApplicationFiles.html https://docs.servicenow.com/en-US/bundle/utah-application-development/page/build/applications/concept/c_SourceControlIntegration.html

2. Question 2 of 25

   Select 2

   The Task table is an example of which of the following? (Choose two.)

   • AParent class
   • BLegacy class
   • CChild class
   • DBase class

   Show answer

   Correct answer: A, D

   How others answered

   • AD100%

   Explanation

   My answer is A & D. There's no search result for "legacy class" and Task is (I believe) a parent class, it doesn't extend any table, so it wouldn't be a child class to anything. "A table that extends another table is called a child class, and the table it extends is the parent class" - this is about halfway down in this link below: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/table-administration/concept/table-extension-and-classes.html

   Adapted from community discussion by Bob_Loblaw · 2023-12-11 · 10 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Question 2 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. B

      Bob_Loblaw

      2023-12-11

      10 upvotes

      My answer is A & D. There's no search result for "legacy class" and Task is (I believe) a parent class, it doesn't extend any table, so it wouldn't be a child class to anything. "A table that extends another table is called a child class, and the table it extends is the parent class" - this is about halfway down in this link below: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/table-administration/concept/table-extension-and-classes.html

   2. S

      Stardust85

      2023-12-16

      3 upvotes

      Sure. And a base class is a class that doesn't extend any other table. You can check System Definition -> Tables to see that Task doesn't extend a table. Source: https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/table-administration/concept/table-extension-and-classes.html (search for "base class")

3. Question 3 of 25

   Select 3

   What are three ServiceNow table creation methods? (Choose three.)

   • AUsing legacy Workflows
   • BUpload and turn a spreadsheet into a custom table
   • CUsing Flow Designer
   • DUse the Now Experience Table Creator
   • EExtend a table
   • FCreate a custom table

   Show answer

   Correct answer: B, E, F

   How others answered

   • BEF100%

   Explanation

   "If there are no spreadsheets or existing tables to use for your application, you can create and customize a new table." see this quote in link below: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/app-engine-studio/task/create-table.html Also see: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/guided-app-creator/task/gac-create-table-from-scratch.html Also, no search results if search on "Now Experience Table Creator".

   Adapted from community discussion by Bob_Loblaw · 2022-12-11 · 12 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   View community discussion1

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   Question 3 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. B

      Bob_Loblaw

      2022-12-11

      Selected B, E, F12 upvotes

      "If there are no spreadsheets or existing tables to use for your application, you can create and customize a new table." see this quote in link below: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/app-engine-studio/task/create-table.html Also see: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/guided-app-creator/task/gac-create-table-from-scratch.html Also, no search results if search on "Now Experience Table Creator".

4. Question 4 of 25

   When selecting a data type for a field that will be displayed on a form, which of the following statements is NOT correct?

   • AUse the String data type tor a free-form text field
   • BUse the Phone Number data type to automate phone number data validation
   • CUse the Choice data type to limit options in a field
   • DUse the Date data type to enter the date and time of day

   Show answer

   Correct answer: D

   How others answered

   • D70%
   • B30%

   Only 70% agreed on this answer — treat it as contested rather than settled.

   Explanation

   The data type Phone Number exists and also validates the Format so B is not the correct answer. The Date data type only is there for the date and not the time. That would be the Date/Time data type field. https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/reference-pages/reference/r_FieldTypes.html

   Adapted from community discussion by LucasDom · 2023-05-09 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Candidate context

   Question 4 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. L

      LucasDom

      2023-05-09

      Selected D4 upvotes

      The data type Phone Number exists and also validates the Format so B is not the correct answer. The Date data type only is there for the date and not the time. That would be the Date/Time data type field. https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/reference-pages/reference/r_FieldTypes.html

   2. S

      sg_100

      2023-02-03

      Selected D4 upvotes

      For Date AND Time it would be "Date/Time". And "Phone Number" exists for sure.

   3. A

      AR1970

      2022-12-14

      4 upvotes

      There is "phone number" data type. On form go to configure->form layout->create new field-> "data type-phone number" will be there in the available data types.

   4. [

      [Removed]

      2023-01-07

      3 upvotes

      https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/reference-pages/reference/r_FieldTypes.html

5. Question 5 of 25

   Select 3

   Which of the following GlideRecord methods run a query against a database table? (Choose three.)

   • A_get()
   • BrunQuery()
   • Cquery()
   • D_query()
   • Eget(

   Show answer

   Correct answer: C, D, E

   How others answered

   • CDE100%

   Explanation

   For answer C: query() https://developer.servicenow.com/dev.do#!/reference/api/utah/client/c_GlideRecordClientSideAPI#r_GRCS-query_Function For answer D: _query() https://developer.servicenow.com/dev.do#!/reference/api/utah/server_legacy/c_GlideRecordAPI#r_GlideRecord-_query_Object_Object https://developer.servicenow.com/dev.do#!/reference/api/utah/server/no-namespace/c_GlideRecordScopedAPI#SGR-_query_O_O For answer E: Run a search using one of the sites above to find multiple results regarding get()

   Adapted from community discussion by Lord_Korvus · 2024-08-20 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

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   Question 5 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. L

      Lord_Korvus

      2024-08-20

      Selected C, D, E3 upvotes

      For answer C: query() https://developer.servicenow.com/dev.do#!/reference/api/utah/client/c_GlideRecordClientSideAPI#r_GRCS-query_Function For answer D: _query() https://developer.servicenow.com/dev.do#!/reference/api/utah/server_legacy/c_GlideRecordAPI#r_GlideRecord-_query_Object_Object https://developer.servicenow.com/dev.do#!/reference/api/utah/server/no-namespace/c_GlideRecordScopedAPI#SGR-_query_O_O For answer E: Run a search using one of the sites above to find multiple results regarding get()

   2. B

      Bob_Loblaw

      2023-12-11

      2 upvotes

      I'll go with answers given, but here are helpful links: https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference/GlideQuery/concept/GlideQueryGlobalAPI.html#GlideQueryAPI https://docs.servicenow.com/bundle/tokyo-application-development/page/app-store/dev_portal/API_reference/glideRecordScoped/concept/c_GlideRecordScopedAPI.html

6. Question 6 of 25

   Which of the following is NOT a Flow Designer feature?

   • ARun a flow from a Catalog item
   • BCall a flow from another flow or subflow
   • CAdd stages to a flow
   • DTest a flow using the “Run as” feature

   Show answer

   Correct answer: B

   How others answered

   • B92%

   Explanation

   You can't call a flow from another flow but you can call a Subflow from a flow. Create a Subflow and call from the main flow. https://www.servicenow.com/community/itsm-forum/how-to-call-a-flow-from-another-flow-in-servicenow/td-p/2349397 You can: Run a flow from a Catalog item https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/task/create-sc-flow.html Add stages to a flow https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/task/add-stages.html Test a flow using the "Run as" feature https://www.servicenow.com/community/now-platform-forum/run-as-property-in-flow-designer/m-p/1142272 https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flows.html

   Adapted from community discussion by KathQ · 2023-03-21 · 10 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   View community discussion1

   Candidate context

   Question 6 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. K

      KathQ

      2023-03-21

      Selected B10 upvotes

      You can't call a flow from another flow but you can call a Subflow from a flow. Create a Subflow and call from the main flow. https://www.servicenow.com/community/itsm-forum/how-to-call-a-flow-from-another-flow-in-servicenow/td-p/2349397 You can: Run a flow from a Catalog item https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/task/create-sc-flow.html Add stages to a flow https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/flow-designer/task/add-stages.html Test a flow using the "Run as" feature https://www.servicenow.com/community/now-platform-forum/run-as-property-in-flow-designer/m-p/1142272 https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/flow-designer/concept/flows.html

7. Question 7 of 25

   Select 3

   Which of the following are true for reports in ServiceNow? (Choose three.)

   • AAny user can see any report shared with them.
   • BCan be a graphical representation of data.
   • CAll users can generate reports on any table.
   • DCan be run on demand by authorized users.
   • ECan be scheduled to be run and distributed by email.

   Show answer

   Correct answer: B, D, E

   How others answered

   • BDE100%

   Explanation

   Valid is BDE A is invalid because an user cannot see a shared report if has no access to a report's table(s) E is valid: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/reference-pages/task/schedule-report.html Generate and distribute scheduled reports via email.

   Adapted from community discussion by nsmcan · 2021-10-14 · 25 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Candidate context

   Question 7 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. N

      nsmcan

      2021-10-14

      25 upvotes

      Valid is BDE A is invalid because an user cannot see a shared report if has no access to a report's table(s) E is valid: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/reference-pages/task/schedule-report.html Generate and distribute scheduled reports via email.

   2. E

      evoken

      2024-01-14

      4 upvotes

      B. Can be a graphical representation of data: Reports in ServiceNow can include various graphical representations, such as charts and graphs, to provide visual insights into the data. D. Can be run on demand by authorized users: Authorized users can generate reports on-demand to view real-time data or specific information from the ServiceNow instance. E. Can be scheduled to be run and distributed by email: ServiceNow allows users to schedule reports to run at specific times and automatically distribute the results via email. This feature is useful for regular reporting and sharing information with stakeholders.

   3. S

      Stockholm_syndrom_Snow

      2023-07-17

      Selected B, D, E1 upvote

      User without authorization to see some tables, cannot see the report

8. Question 8 of 25

   Modules must have a Link type. Which one of the following is a list of Link types?

   • AList of Records, Separator, Catalog Type, Roles
   • BAssessment, List of Records, Separator, Timeline Page
   • CList of Records, Content Page, Order, URL (from arguments:)
   • DAssessment, List of Records, Content Page, Roles

   Show answer

   Correct answer: B

   How others answered

   • B91%

   Explanation

   B is correct, all Link Type options are: ontent Page, Documentation Link, HTML (from Arguments:), List Filter, List of Records, Map Page, New Reocrd, Run a Report, Script (from Arguments:), Search Screen, Seperator, Single Record, Survey, Timeline Page, URL (from Arguments:)

   Adapted from community discussion by sephereth · 2022-08-23 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation

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   Candidate context

   Question 8 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. S

      sephereth

      2022-08-23

      Selected B4 upvotes

      B is correct, all Link Type options are: ontent Page, Documentation Link, HTML (from Arguments:), List Filter, List of Records, Map Page, New Reocrd, Run a Report, Script (from Arguments:), Search Screen, Seperator, Single Record, Survey, Timeline Page, URL (from Arguments:)

   2. M

      manikanta_gnbv

      2024-03-11

      Selected B3 upvotes

      There is no roles and oreder and catalog in link type.so correct option is B.

   3. D

      D_Ogi

      2024-01-08

      1 upvote

      B. Valid link for docs: https://docs.servicenow.com/bundle/utah-application-development/page/administer/auto-test-framework/reference/test-steps-app-navigator-category.html#title_r_ModuleLinkTypes

9. Question 9 of 25

   Select 2

   Which roles grant access to source control repository operations such as importing applications from source control, or linking an application to source control? (Choose two.)

   • Asource_control
   • Bsource_control_admin
   • Cadmin
   • Dgit_admin

   Show answer

   Correct answer: A, C

   How others answered

   • AC100%

   Explanation

   Reference: https://docs.servicenow.com/bundle/orlando-application-development/page/build/applications/task/t_LinkAnApplicationToSourceControl.html

   Adapted from community discussion by Bob_Loblaw · 2023-06-08 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

   Supporting references

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   View community discussion4

   Candidate context

   Question 9 discussion

   These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

   1. G

      gdmail2

      2023-07-01

      6 upvotes

      https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/t_LinkAnApplicationToSourceControl.html Based on tokyo release, only the admin can do it. For previous releases, source_control role is needed.

   2. B

      Bob_Loblaw

      2023-06-08

      2 upvotes

      A and C. "Users with the admin or source_control role can use Studio to link a ServiceNow application to a repository." https://developer.servicenow.com/dev.do#!/learn/learning-plans/rome/new_to_servicenow/app_store_learnv2_devenvironment_rome_linking_an_application_to_source_control

   3. I

      illini4392

      2024-11-17

      Selected A, C1 upvote

      Still A and C as of Utah https://developer.servicenow.com/dev.do#!/learn/learning-plans/utah/new_to_servicenow/app_store_learnv2_devenvironment_utah_linking_an_application_to_source_control

   4. N

      Nicknameonetwo

      2023-10-27

      1 upvote

      A and C are correct: A.) https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/t_ImportAppFromSourceControl.html C.) https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/task/t_LinkAnApplicationToSourceControl.html

10. Question 10 of 25

    Which one of the following is true for a Script Include with a Protection Policy value of Protected?

    • AAny user with the protected_edit role can see and edit the Script Include
    • BThe Protection policy option can only be enabled by a user with the admin role
    • CThe Protection Policy is applied only if the glide.app.apply_protection system property value is true
    • DThe Protection Policy is applied only if the application is downloaded from the ServiceNow App Store

    Show answer

    Correct answer: D

    How others answered

    • D100%

    Explanation

    Valid answer is D: https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_ScriptProtectionPolicy.html Answer by Chuck Tomasi: https://community.servicenow.com/community?id=community_question&sys_id=530ff629db58dbc01dcaf3231f9619d7 This field is mainly intended for our TPP (technical partner program) - those people who create apps and publish them to the store.

    Adapted from community discussion by nsmcan · 2022-04-15 · 15 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 10 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. N

       nsmcan

       2022-04-15

       15 upvotes

       Valid answer is D: https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_ScriptProtectionPolicy.html Answer by Chuck Tomasi: https://community.servicenow.com/community?id=community_question&sys_id=530ff629db58dbc01dcaf3231f9619d7 This field is mainly intended for our TPP (technical partner program) - those people who create apps and publish them to the store.

    2. A

       AdamAdamAdam

       2024-05-01

       Selected D2 upvotes

       Active link - https://developer.servicenow.com/dev.do#!/learn/learning-plans/vancouver/new_to_servicenow/app_store_learnv2_scripting_vancouver_script_includes "Protection policy: If set to Read-only, instances on which the application is installed from the ServiceNow Store can read but not edit the Script Include. If set to Protected, the Script Include is encrypted on instances on which the application is installed from the ServiceNow Store. Protection policies are never applied to the instance on which an application is developed."

    3. T

       tashpasnow

       2023-04-11

       Selected D2 upvotes

       answer is D! Did a robot create the test? The official answer makes no sense at all.

    4. C

       cricosta

       2024-02-06

       2 upvotes

       Pag 379 form fundamentales scripting Book Correct answer is D

11. Question 11 of 25

    Identify the incorrect statement about Delegated Development in ServiceNow.

    • AAdministrators can grant non-admin users the ability to develop global applications.
    • BAdministrators can specify which application file types the developer can access.
    • CAdministrators can grant the developer access to script fields.
    • DAdministrators can grant the developer access to security records.

    Show answer

    Correct answer: A

    How others answered

    • A87%

    Explanation

    Correct answer is: A. Administrators can grant non-admin users the ability to develop global applications. Delegated Development is for the scoped applications only

    Adapted from community discussion by nsmcan · 2021-10-15 · 18 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 11 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. N

       nsmcan

       2021-10-15

       18 upvotes

       Correct answer is: A. Administrators can grant non-admin users the ability to develop global applications. Delegated Development is for the scoped applications only

    2. 1

       14006044

       2022-07-14

       3 upvotes

       Correct answer is: A. Administrators can grant non-admin users the ability to develop "Scoped applications". not global

    3. R

       Raz_Maz

       2023-06-04

       3 upvotes

       A is correct. Delegated is only for Scoped apps not for Global. A says admin can grant for Globral apps.

    4. P

       parcerocarl

       2022-05-27

       3 upvotes

       Correct Answer is A, they can grant non admin users ability to develop in scoped applications not global

12. Question 12 of 25

    Which one of the following is the baseline behavior of a table in a privately-scoped application?

    • AThe table and its data are not accessible using web services
    • BAny Business Rule can read, write, delete, and update from the table
    • COnly artifacts in the table's application can read from the table
    • DAll application scopes can read from the table

    Show answer

    Correct answer: C

    How others answered

    • C56%
    • D44%

    Only 56% agreed on this answer — treat it as contested rather than settled.

    Explanation

    In a privately-scoped application in ServiceNow, the default behavior is that the table and its data are accessible only to artifacts (scripts, business rules, etc.) within the same application scope. This ensures data security and encapsulation. https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_DefaultDesignAccessPermissions.html

    Adapted from community discussion by Okt90 · 2024-12-12 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 12 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. N

       nsmcan

       2021-10-15

       8 upvotes

       Correct is indeed D: https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_DefaultDesignAccessPermissions.html

    2. O

       Okt90

       2024-12-12

       Selected C2 upvotes

       In a privately-scoped application in ServiceNow, the default behavior is that the table and its data are accessible only to artifacts (scripts, business rules, etc.) within the same application scope. This ensures data security and encapsulation. https://docs.servicenow.com/bundle/rome-application-development/page/build/applications/concept/c_DefaultDesignAccessPermissions.html

    3. S

       siham2025

       2025-03-11

       Selected C1 upvote

       the answer is c : In a privately-scoped application in ServiceNow, the table and its data are restricted to the application's scope by default.

13. Question 13 of 25

    It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. What are some of the considerations to document as part of the business process?

    • ABusiness problem, data input/output, users/stakeholders, and process steps
    • BBusiness problem, data input/output, project schedule, and process steps
    • CBusiness problem, data input/output, users/stakeholders, and database capacity
    • DBusiness problem, users/stakeholders, available licenses, and database capacity

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    Explanation: Business problem - If you are not solving a business problem, you do not need an application. Stakeholders - Requestor and Fulfiller, Application Administrator , Management. Users - Personas largely equate to Roles in ServiceNow. Inputs - can take many forms such as Users, spreadsheets, and web services. Outputs: can also take many forms such as dashboards, reports, and email. Process Steps - There are many strategies for defining a process, such as SIPOC(Six Sigma), ASME Standard for Process Charts, and others. Choose a strategy that works well for you. https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-risk/concept/business-process-overview.html

    Adapted from community discussion by Lord_Korvus · 2024-08-20 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

    View community discussion2

    Candidate context

    Question 13 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. L

       Lord_Korvus

       2024-08-20

       Selected A5 upvotes

       Explanation: Business problem - If you are not solving a business problem, you do not need an application. Stakeholders - Requestor and Fulfiller, Application Administrator , Management. Users - Personas largely equate to Roles in ServiceNow. Inputs - can take many forms such as Users, spreadsheets, and web services. Outputs: can also take many forms such as dashboards, reports, and email. Process Steps - There are many strategies for defining a process, such as SIPOC(Six Sigma), ASME Standard for Process Charts, and others. Choose a strategy that works well for you. https://docs.servicenow.com/bundle/vancouver-governance-risk-compliance/page/product/grc-risk/concept/business-process-overview.html

    2. Y

       YMijoe

       2024-05-23

       Selected A1 upvote

       I agree that "Business problem, data input/output, users/stakeholders, and process steps" are correct.

14. Question 14 of 25

    Which of the following CANNOT be debugged using the Field Watcher?

    • ABusiness Rules
    • BScript Includes
    • CClient Scripts
    • DAccess Controls

    Show answer

    Correct answer: B

    How others answered

    • B86%

    Explanation

    B is correct ... looked up how field watcher works here (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/script/debugging/concept/c_FieldWatcher.html#d1173192e71) and the only field not referenced is the Script Includes. So ... B it is.

    Adapted from community discussion by DKey · 2024-07-25 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 14 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. M

       MacGyver4th

       2024-01-28

       Selected B3 upvotes

       Just opened the field watcher in a Vancouver PDI and these are the options: ACL Business rule Client Script Data lookup Data policy UI Policy UI action Workflow activity Reference qualifier

    2. D

       DKey

       2024-07-25

       2 upvotes

       B is correct ... looked up how field watcher works here (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/script/debugging/concept/c_FieldWatcher.html#d1173192e71) and the only field not referenced is the Script Includes. So ... B it is.

    3. B

       Bob_Loblaw

       2022-12-08

       Selected B1 upvote

       https://docs.servicenow.com/bundle/tokyo-application-development/page/script/debugging/concept/c_FieldWatcher.html

    4. E

       evoken

       2024-11-20

       1 upvote

       B. its about what interacts with fields, and no client vs server

15. Question 15 of 25

    Which objects can be used in Inbound Action scripts?

    • Acurrent and previous
    • Bcurrent and email
    • Ccurrent and event
    • Dcurrent and producer

    Show answer

    Correct answer: B

    How others answered

    • B93%

    Explanation

    Technically both B and C are correct: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger) { // Implement email action here })(current, event, email, logger);

    Adapted from community discussion by Jyoti18 · 2022-05-29 · 14 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 15 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. J

       Jyoti18

       2022-05-29

       14 upvotes

       Technically both B and C are correct: (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger) { // Implement email action here })(current, event, email, logger);

    2. Z

       Zolly

       2023-02-09

       6 upvotes

       Utah PDI: When checking System Policy > Email > Inbound Actions and creating new Inbound action The function runAction() Has parameters current,event,email However event is striked and marked as deprecated, thats why B is correct.

    3. I

       IT4life

       2023-10-17

       1 upvote

       You cannot use current and email in Inbound Action scripts. The current and email objects are only available in the context of an inbound email action. The current and previous objects are the only objects available in Inbound Action scripts for the following reasons: (1) The current and previous objects allow you to access the current and previous records in the context of an inbound email action. (2) The current and previous objects are the only objects that contain information about the email message that triggered the inbound email action. (3) The current and previous objects are the only objects that contain information about the records that are associated with the email message that triggered the inbound email action. (4) The current and previous objects are the only objects that contain information about the user who sent the email message that triggered the inbound email action. (5) The current and previous objects are the only objects that contain information about the inbound email action that was triggered by the email message. Therefore, the current and previous objects are the only objects used in Inbound Action scripts for this reason.The correct answer is A

    4. F

       fivani

       2023-03-12

       Selected B3 upvotes

       Definitely B - current and email "event" really has no purpose as inbound email actions are always triggered by "email.read".

16. Question 16 of 25

    What syntax is used in a Record Producer script to access values from Record Producer form fields?

    • Aproducer.field_name
    • Bproducer.variablename
    • Ccurrent.variable_name
    • Dcurrent.field_name

    Show answer

    Correct answer: B

    How others answered

    • B47%
    • A41%

    Only 47% agreed on this answer — treat it as contested rather than settled.

    Explanation

    B is correct Use current.*FIELD_NAME* to reference fields on the record being created. Use producer.*VARIABLE_NAME* to reference values entered by the end https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/concept/c_PopulatingRecordData.html

    Adapted from community discussion by DavidJJ · 2023-09-25 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 16 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. B

       Benojojo

       2024-03-06

       7 upvotes

       B is correct - Use producer.*VARIABLE_NAME* to reference values entered by the end user.

    2. M

       MR126

       2023-06-12

       4 upvotes

       The forum link attached to the given answer B is a question pertaining to a variable not a field. A is correct. For example, you can write current. = producer. in Record Producer script.

    3. D

       DavidJJ

       2023-09-25

       3 upvotes

       B is correct Use current.*FIELD_NAME* to reference fields on the record being created. Use producer.*VARIABLE_NAME* to reference values entered by the end https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/concept/c_PopulatingRecordData.html

    4. G

       georgeg4

       2024-05-14

       Selected B2 upvotes

       https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/service-catalog-management/concept/c_PopulatingRecordData.html

17. Question 17 of 25

    Which of the following methods prints a message on a blue background to the top of the current form by default?

    • Ag_form.addInfoMsg()
    • Bg_form.addInfoMessage()
    • Cg_form.showFieldMessage()
    • Dg_form.showFieldMsg()

    Show answer

    Correct answer: B

    How others answered

    • B100%

    Explanation

    From: https://docs.servicenow.com/bundle/paris-application-development/page/script/general-scripting/reference/r_ScriptingAlertInfoAndErrorMsgs.html g_form.showFieldMsg("field_name", "Hello World", "error"); Puts "Hello World" in an error message **below the specified field**. g_form.addInfoMessage() or g_form.addErrorMessage() place a blue box message at the top of the screen. Pg 126 of the CAD handbook

    Adapted from community discussion by bigmikeyvegas · 2023-03-20 · 5 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 17 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. B

       bigmikeyvegas

       2023-03-20

       5 upvotes

       From: https://docs.servicenow.com/bundle/paris-application-development/page/script/general-scripting/reference/r_ScriptingAlertInfoAndErrorMsgs.html g_form.showFieldMsg("field_name", "Hello World", "error"); Puts "Hello World" in an error message **below the specified field**. g_form.addInfoMessage() or g_form.addErrorMessage() place a blue box message at the top of the screen. Pg 126 of the CAD handbook

    2. S

       Stardust85

       2023-12-19

       Selected B4 upvotes

       https://developer.servicenow.com/dev.do#!/reference/api/tokyo/client/c_GlideFormAPI#r_GlideFormAddInfoMessage_String

    3. P

       parcerocarl

       2023-05-27

       3 upvotes

       showFieldMessage is used for displaying messages under a specific field, this is another question in the CAD exam

18. Question 18 of 25

    A scoped application containing Flow Designer content dedicated to a particular application is called a(n):

    • ASpoke
    • BBundle
    • CAction
    • DFlow

    Show answer

    Correct answer: A

    How others answered

    • A85%
    • D15%

    Explanation

    A is correct. A spoke is a scoped application that includes Flow Designer custom actions or subflows. A spoke is a logical grouping of related custom actions, subflows, and supporting application files. Developers can reuse spoke logic in their own applications. Flow Designer includes baseline spokes

    Adapted from community discussion by Benojojo · 2024-09-06 · 2 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 18 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. R

       Remo878

       2022-10-06

       Selected A7 upvotes

       https://docs.servicenow.com/bundle/paris-servicenow-platform/page/administer/flow-designer/concept/spokes.html

    2. B

       Benojojo

       2024-09-06

       2 upvotes

       A is correct. A spoke is a scoped application that includes Flow Designer custom actions or subflows. A spoke is a logical grouping of related custom actions, subflows, and supporting application files. Developers can reuse spoke logic in their own applications. Flow Designer includes baseline spokes

    3. T

       TwelveKay

       2023-09-16

       Selected A1 upvote

       A: Spoke https://developer.servicenow.com/dev.do#!/learn/courses/sandiego/app_store_learnv2_flowdesigner_sandiego_flow_designer/app_store_learnv2_flowdesigner_sandiego_developing_for_flow_designer/app_store_learnv2_flowdesigner_sandiego_working_with_spokes

19. Question 19 of 25

    What is a Module?

    • AThe functionality within an application menu such as opening a page in the content frame or a separate tab or window
    • BA group of menus, or pages, providing related information and functionality to end-users
    • CA way of helping users quickly access information and services by filtering the items in the Application Navigator
    • DA web-based way of providing software to end-users

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    Correct answer is B. A group of menus, or pages, providing related information and functionality to end-users https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/navigation/concept/c_ApplicationNavigation.html An application is a group of modules, or pages, that provide related information and functionality in an instance

    Adapted from community discussion by nsmcan · 2021-10-15 · 15 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 19 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. N

       nsmcan

       2021-10-15

       15 upvotes

       Correct answer is B. A group of menus, or pages, providing related information and functionality to end-users https://docs.servicenow.com/bundle/rome-platform-user-interface/page/use/navigation/concept/c_ApplicationNavigation.html An application is a group of modules, or pages, that provide related information and functionality in an instance

    2. N

       NiDoSa

       2022-01-23

       5 upvotes

       Here is the reference from documentation: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/t_CreateAModule.html

    3. M

       MagdaGrs

       2023-07-31

       Selected A2 upvotes

       Modules are the children, or the second tier navigation options to the applications in the application navigator. Modules often link to other pages or records in the platform. You can configure which modules appear in the application navigator using Application Menus module.

    4. S

       SergioVSJ

       2023-01-20

       Selected A1 upvote

       Correct answer is A. See "Content Page" and "Documentation Link" types. https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/reference/r_ModuleLinkTypes.html

20. Question 20 of 25

    How must Application Access be configured to prevent all other private application scopes from creating configuration records on an application's data tables?

    • AYou must create Access Controls to prevent all other application scopes from creating configuration records on an application's data tables rather than using Application Access
    • BSet the Accessible from field value to All application scopes and de-select the Can create option
    • CSet the Accessible from field value to This application scope only and de-select the Allow access to this table via web services option
    • DSet the Accessible from field value to This application scope only

    Show answer

    Correct answer: D

    How others answered

    • D63%
    • B37%

    Only 63% agreed on this answer — treat it as contested rather than settled.

    Explanation

    Correct answer is D. When Accessible from is set to "This app scope only", then "Allow configuration" is unchecked and read-only

    Adapted from community discussion by Ashtan1985 · 2022-10-06 · 10 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 20 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. A

       Ashtan1985

       2022-10-06

       10 upvotes

       Correct answer is D. When Accessible from is set to "This app scope only", then "Allow configuration" is unchecked and read-only

    2. G

       Ghostrunner

       2023-06-28

       4 upvotes

       I would say both B and D could be correct, however, D would also disable the read/update/delete, not just the create function. The question isn't clear whether the table should still be readable by others or not.

    3. M

       MacGyver4th

       2024-07-28

       Selected D3 upvotes

       Just tested this in a Vancouver PDI. When selecting "This application scope only", all the check boxes are cleared and become read-only.

    4. S

       SergioVSJ

       2023-07-20

       Selected D2 upvotes

       Correct answer is D. Check the following 2 examples of denying and granting access. https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/c_ExampleDenyingAllRuntimeAccess.html https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/c_ExampleGrantingAllRuntimeAccess.html

21. Question 21 of 25

    Which one of the following client-side scripts apply to Record Producers?

    • ACatalog Client Scripts and Catalog UI Policies
    • BUI Scripts and UI Actions
    • CUI Scripts and Record Producer Scripts
    • DClient Scripts and UI Policies

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    Reference: https://docs.servicenow.com/bundle/orlando-application-development/page/script/client-scripts/concept/c_CatalogClientScriptCreation.html

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

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    Candidate context

    Question 21 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. M

       MR126

       2023-06-12

       1 upvote

       There is. https://docs.servicenow.com/bundle/utah-api-reference/page/script/client-scripts/concept/c_CatalogClientScriptCreation.html https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/task/t_CreatUIPolicyForSvcCalgIt.html

    2. D

       DKey

       2024-07-25

       1 upvote

       A. UI Policies / client scripts written on incident/change tables for example will not reflect in Service Catalog record producer. one needs to go to catalog UI Policies / Catalog client script and rewrite the script for respective record producer catalog items.

22. Question 22 of 25

    What are Application Files in a ServiceNow application?

    • AAn XML export of an application's table records
    • BCSV files containing data imported into an application
    • CServiceNow artifacts comprising an application
    • DXML exports of an application's Update Set

    Show answer

    Correct answer: C

    How others answered

    • C100%

    Explanation

    Application Files is the related list under an application record. It contains all artifacts that are part of that application.

    Adapted from community discussion by Ashtan1985 · 2022-10-06 · 13 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 22 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. A

       Ashtan1985

       2022-10-06

       Selected C13 upvotes

       Application Files is the related list under an application record. It contains all artifacts that are part of that application.

    2. V

       Vishalvr

       2023-10-08

       Selected C2 upvotes

       C is the one. rest all contains partial info about application

    3. R

       RohitBM

       2024-06-27

       Selected C1 upvote

       https://docs.servicenow.com/bundle/vancouver-application-development/page/build/applications/concept/c_ApplicationFiles.html

    4. B

       Benojojo

       2024-09-07

       1 upvote

       Application files are configuration records that allow developers to extend application functionality.

23. Question 23 of 25

    Which one of the following objects CANNOT be used in a Script Action script?

    • Aprevious
    • BGlideRecord
    • Cevent
    • Dcurrent

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    No you can not access the "previous" object in script action. Note: Script actions are triggered by events only. https://www.servicenow.com/community/itsm-forum/can-we-access-the-previous-object-in-script-action/m-p/875206

    Adapted from community discussion by KathQ · 2024-03-21 · 3 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation
    • docs.servicenow.com documentation
    • docs.servicenow.com documentation

    View community discussion4

    Candidate context

    Question 23 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. K

       KathQ

       2024-03-21

       Selected A3 upvotes

       No you can not access the "previous" object in script action. Note: Script actions are triggered by events only. https://www.servicenow.com/community/itsm-forum/can-we-access-the-previous-object-in-script-action/m-p/875206

    2. B

       Bob_Loblaw

       2023-12-10

       Selected A3 upvotes

       https://docs.servicenow.com/bundle/tokyo-platform-administration/page/administer/platform-events/reference/r_ScriptActions.html

    3. R

       Remo878

       2023-04-06

       Selected A2 upvotes

       https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/platform-events/reference/r_ScriptActions.html

    4. G

       GoMaggieO2

       2024-10-31

       Selected A1 upvote

       https://docs.servicenow.com/en-US/bundle/vancouver-platform-administration/page/administer/platform-events/reference/r_ScriptActions.html

24. Question 24 of 25

    How does ServiceNow match inbound email to existing records?

    • AWatermark
    • BRecord link
    • CSubject line
    • Dsys_id

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    "By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records." https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_WorkingWithWatermarks.html

    Adapted from community discussion by Bob_Loblaw · 2023-12-10 · 4 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 24 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. R

       Remo878

       2023-04-06

       Selected A5 upvotes

       https://developer.servicenow.com/dev.do#!/learn/courses/quebec/app_store_learnv2_flowdesigner_quebec_flow_designer/app_store_learnv2_flowdesigner_quebec_notifications_in_flow_designer/app_store_learnv2_flowdesigner_quebec_inbound_email_and_flows

    2. B

       Bob_Loblaw

       2023-12-10

       Selected A4 upvotes

       "By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records." https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_WorkingWithWatermarks.html

    3. B

       Bob_Loblaw

       2023-12-10

       Selected A3 upvotes

       https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_flowdesigner_tokyo_flow_designer/app_store_learnv2_flowdesigner_tokyo_notifications_in_flow_designer/app_store_learnv2_flowdesigner_tokyo_inbound_email_and_flows

25. Question 25 of 25

    What records are used to track cross-scope applications or scripts that request access to an application, application resource, or event?

    • ARestricted caller access records
    • BCaller tracking records
    • CAccess control level records
    • DCross-scope access records

    Show answer

    Correct answer: A

    How others answered

    • A100%

    Explanation

    "Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event in the Now Platform." <<== this is the third sentence down in the following link: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/restricted-caller-access-privilege.html

    Adapted from community discussion by Bob_Loblaw · 2022-12-10 · 6 community upvotes. Third-party contribution; reviewed by our quality filter, not independently verified.

    Supporting references

    • docs.servicenow.com documentation

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    Candidate context

    Question 25 discussion

    These are quality-filtered excerpts from third-party community discussion. They can be useful reasoning signals, but they are not official answers and have not been independently verified by CAD or CertExamHQ.

    1. B

       Bob_Loblaw

       2022-12-10

       Selected A6 upvotes

       "Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event in the Now Platform." <<== this is the third sentence down in the following link: https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/restricted-caller-access-privilege.html

    2. S

       svp7093

       2022-12-01

       Selected A2 upvotes

       A is the correct answer. https://docs.servicenow.com/bundle/tokyo-application-development/page/build/applications/concept/restricted-caller-access-privilege.html

    3. D

       DKey

       2024-07-25

       2 upvotes

       A. Restricted caller access [sys_restricted_caller_access] records track cross-scope applications or scripts that request access to an application, application resource, or event in the platform.

    4. N

       NOW_TT

       2022-12-04

       1 upvote

       D is the correct answer: https://www.servicenow.com/community/developer-blog/securing-an-application-using-cross-scope-access-application/ba-p/2288801

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

CAD practice, question 1 of 25