CIS-HAM practice questions 1–10

1. Question 1 · 182 in bank

   Select 3

   What are the three tiers of Lifecycle Management? (Choose three.)

   • AKnow what you don't have
   • BIncrease onboarding controls
   • CKnow what you have
   • DImprove management controls
   • EImprove efficiency

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   Answer: CDE

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2. Question 2 · 182 in bank

   Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?

   • Aprocurement_user
   • Binventory_admin
   • Citil
   • Ddiscovery_admin
   • Easset

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   Answer: C

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3. Question 3 · 182 in bank

   Select 3

   Which plugins for asset management functionality are inactive by default? (Choose three.)

   • AExpense Line
   • BHardware Asset Management
   • CProcurement
   • DDepreciation
   • ECost Management
   • FMy Assets

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   Answer: BCE

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4. Question 4 · 182 in bank

   What is the third tier of the capability blueprint?

   • APractical management
   • BStrategic conformance
   • CTrustworthy data
   • DOperational integration
   • EFinancial management

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   Answer: D

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5. Question 5 · 182 in bank

   Which is NOT a component of a hardware asset's lifecycle?

   • ADispose
   • BRequest
   • CConsume
   • DProcure
   • EReceive

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   Answer: C

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6. Question 6 · 182 in bank

   Select 3

   The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

   • AMobile Asset Receiving
   • BMobile My Assets
   • CHardware Model Normalization
   • DHardware Asset Dashboard
   • EStockrooms
   • FAsset & Model Records
   • GAsset Inventory Audit

   Show answer

   Answer: CDG

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7. Question 7 · 182 in bank

   Select 3

   Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

   • AIntegrates with business services via the Service Catalog from request through to disposal
   • BLeverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
   • CProvides input into, aligns with, and follows corporate governance
   • DImproves application privacy and security adherence
   • ELeverages Service Mapping to predict service impact

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   Answer: ABC

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8. Question 8 · 182 in bank

   Select 4

   What is the difference between ITAM personas and ITAM Roles? (Choose four.)

   • AA user may have multiple roles, but a single persona
   • BRoles control access to features in the product
   • CPersonas represent types of users of the product
   • DPersonas control access to features in the product
   • ERoles represent types of users of the product
   • FA user may have multiple roles and personas

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   Answer: ABCF

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9. Question 9 · 182 in bank

   Select 4

   Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

   • ARevert normalization results
   • BCreate and delete asset records
   • CCreate purchase orders
   • DCreate flows
   • EImport assets
   • FAdd Service Catalog entries

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   Answer: ABCF

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10. Question 10 · 182 in bank

    Select 2

    What information would you track for a configuration item (CI) versus an asset? (Choose two.)

    • AFinancial
    • BLifecycle
    • CContractual
    • DOperational
    • ERelationship

    Show answer

    Answer: DE

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CIS-HAM practice, question 1. 182 questions available.