Salesforce Certified Advanced Administrator197 questions across 20 pages are complete and free, with no account or card.
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Universal Containers’ Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages. Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?
Answer: A
An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects. Which two options could the administrator do to meet this requirement? (Choose two.)
Answer: BD
A. Add the New Article global action to required page layouts. B. Create a custom quick action for each object. To enable agents to create new articles from multiple objects in Salesforce Knowledge, an administrator can do the following: A. Add the New Article global action to required page layouts: This allows users to create new articles directly from the page layout of an object record. When a user clicks the New Article button, they are taken to the article creation page, where they can select the article type and enter the article details. B. Create a custom quick action for each object: This allows users to create new articles directly from the related list of an object record. When a user clicks the Create Article button, they are taken to the article creation page, where they can select the article type and enter the article details.
Source: Adapted from community discussion — tMana
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. Which two approaches could be used to meet the request? (Choose two.)
Answer: AD
Not B as you can't change object permissions in standard profiles. Not C as there isn't a permission with "write" access - it's "read, create and edit"
Source: Adapted from community discussion — Joel31113
A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent. Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)
Answer: AD
A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record. What could prevent the record from being editable by the manager?
Answer: A
A https://help.salesforce.com/s/articleView?id=sf.approvals_create_recordeditability.htm&type=5 A. Record Editability Properties could prevent the record from being editable by the manager. Record Editability Properties control whether a record can be edited, deleted, or cloned based on certain criteria, such as the record's status, user's role, or profile. In this case, it is possible that the record editability properties have been configured to prevent edits once the record has been submitted for approval. Therefore, if the manager is unable to edit the record after it has been submitted for approval, the record editability properties should be checked to ensure that they allow for editing of records in the appropriate status.
Source: Adapted from community discussion — tMana
A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate while the sales rep is on vacation. How could the administrator enable the sales rep to give record access to a colleague?
Answer: A
B. Add the Manual Sharing button the page layout. To enable the sales rep to give record access to a colleague, the administrator could add the Manual Sharing button to the page layout. This would allow the sales rep to share the Account and related records with the colleague while they are on vacation. Ownership-based sharing rules, including public groups for sharing, are used to automatically grant record access based on specific criteria. However, these rules do not give the sales rep the ability to manually grant access to specific records. Including the rep on the Opportunity Team could grant the rep access to Opportunity records, but it does not automatically grant access to Account records. Therefore, the best option would be to add the Manual Sharing button to the page layout, which would allow the sales rep to grant access to specific records to their colleague while they are away.
Source: Adapted from community discussion — tMana
What are two capabilities when creating an entitlement process? (Choose two.)
Answer: AC
Which three capabilities should an administrator consider about change sets? (Choose three.)
Answer: CDE
An administrator for Cloud Kicks has received several requests to update Salesforce reports with fields that users are unable to see on the report. The administrator notices that the missing fields are new custom fields and the reports are created with custom report types. What should the administrator do to make this an easier process?
Answer: A
Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline. Which two settings should be enabled to meet this requirement? (Choose two.)
Answer: BD
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