220-1102 practice questions 101–110

1. Question 101 · 683 in bank

   A user is unable to log in to the network. The network uses 802.1X with EAP-TLS to authenticate on the wired network. The user has been on an extended leave and has not logged in to the computer in several months. Which of the following is causing the log-in issue?

   • AExpired certificate
   • BOS update failure
   • CService not started
   • DApplication crash
   • EProfile rebuild needed

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   Answer: A

   Explanation

   EAP-TLS requires the use of digital certificates. Each user and device is issued a unique certificate that is used for authentication during the network login process. Since Digital certificates have an expiration date, the user's certificate likely expired during their extended leave so they can't login. So they just need a new certificate.

   Source: Adapted from community discussion — rodwave

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2. Question 102 · 683 in bank

   A user is unable to access files on a work PC after opening a text document. The text document was labeled “URGENT PLEASE READ.txt - In active folder, .txt file titled urgent please read”. Which of the following should a support technician do FIRST?

   • AQuarantine the host in the antivirus system.
   • BRun antivirus scan for malicious software.
   • CInvestigate how malicious software was installed.
   • DReimage the computer.

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   Answer: B

   Explanation

   The technician has not confirmed that this is malware. if customer is still there, the technician should definitely inquire if the customer knows where that file came from, & what it is. If the customer is not reachable, technician should first scan the computer for viruses.

   Source: Adapted from community discussion — Mehsotopes

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3. Question 103 · 683 in bank

   A user has a computer with Windows 10 Home installed and purchased a Windows 10 Pro license. The user is not sure how to upgrade the OS. Which of the following should the technician do to apply this license?

   • ACopy the c:\Windows\windows.1ic file over to the machine and restart.
   • BRedeem the included activation key card for a product key.
   • CInsert a Windows USB hardware dongle and initiate activation.
   • DActivate with the digital license included with the device hardware.

   Show answer

   Answer: B

   Explanation

   When you want to upgrade from Windows 10 Home to Windows 10 Pro, You can get an activation key for your computer that will take you through the steps of activation and redemption. Prices vary in the market. https://www.productkeys.com/product/windows-10-professional/?utm_source=Google%20Shopping&utm_campaign=BuyKeys-GoogleFeed&utm_medium=cpc&utm_term=3278

   Source: Adapted from community discussion — Mehsotopes

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4. Question 104 · 683 in bank

   Which of the following is a package management utility for PCs that are running the Linux operating system?

   • Achmod
   • Byum
   • Cman
   • Dgrep

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   Answer: B

   Explanation

   B. yum yum is a package management utility for Linux operating systems, commonly used in RPM-based distributions like Red Hat Enterprise Linux, CentOS, and Fedora. It is used to install, update, and manage software packages on Linux systems.

   Source: Adapted from community discussion — FT786

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5. Question 105 · 683 in bank

   A user is attempting to make a purchase at a store using a phone. The user places the phone on the payment pad, but the device does not recognize the phone. The user attempts to restart the phone but still has the same results. Which of the following should the user do to resolve the issue?

   • ATum off airplane mode while at the register.
   • BVerify that NFC is enabled.
   • CConnect to the store's Wi-Fi network.
   • DEnable Bluetooth on the phone.

   Show answer

   Answer: B

   Explanation

   B. Verify that NFC is enabled. NFC (Near Field Communication) is the technology used for contactless payments in this scenario. The user should make sure that NFC is enabled on their phone to allow it to communicate with the payment pad. Restarting the phone, as the user attempted, is a good step to ensure all settings are properly initialized, but ensuring NFC is turned on is essential for the transaction to be recognized and completed successfully.

   Source: Adapted from community discussion — FT786

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6. Question 106 · 683 in bank

   A technician is investigating unauthorized Wi-Fi access on a customer's home network. Individuals are able to access the customer's Wi-Fi network without a password. Which of the following is the MOST likely reason this situation is occurring?

   • AChannel utilization is oversubscribed.
   • BWPA2 exploits are being leveraged.
   • CThe Wi-Fi password is posted on the router.
   • DThe customer has a guest network enabled.

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   Answer: D

   Explanation

   Sure is D. It's not C because the question say "without a password". Even if the customer didn't change the default password people still need the password to access

   Source: Adapted from community discussion — Iddio

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7. Question 107 · 683 in bank

   A technician is troubleshooting an issue that requires a user profile to be rebuilt. The technician is unable to locate Local Users and Groups in the MMC console. Which of the following is the NEXT step the technician should take to resolve the issue?

   • ARun the antivirus scan.
   • BAdd the required snap-in.
   • CRestore the system backup.
   • DUse the administrator console.

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   Answer: B

   Explanation

   The NEXT step the technician should take to resolve the issue is B. Add the required snap-in. Explanation: In Windows operating systems, Local Users and Groups is a snap-in that allows administrators to manage user accounts and groups on a local machine. If the technician cannot locate Local Users and Groups in the MMC (Microsoft Management Console) console, it is likely because the snap-in has not been added to the MMC. -chatgpt

   Source: Adapted from community discussion — Crezzki

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8. Question 108 · 683 in bank

   A technician needs to provide recommendations about how to upgrade backup solutions for a site in an area that has frequent hurricanes and an unstable power grid. Which of the following should the technician recommend implementing?

   • AHigh availability
   • BRegionally diverse backups
   • COn-site backups
   • DIncremental backups

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   Answer: B

   Explanation

   Regionally diverse backup typically refers to the practice of storing data backups in multiple geographical regions. This helps ensure data resilience and availability in case of regional disasters, outages, or other localized issues. It adds a layer of protection by having copies of the data in different physical locations.

   Source: Adapted from community discussion — Raffaelloo

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9. Question 109 · 683 in bank

   A user updates a mobile device's OS. A frequently used application becomes consistently unresponsive immediately after the device is launched. Which of the following troubleshooting steps should the user perform FIRST?

   • ADelete the application's cache.
   • BCheck for application updates.
   • CRoll back the OS update.
   • DUninstall and reinstall the application.

   Show answer

   Answer: B

   Explanation

   I'm not totally sure, I am now second-guessing my answer, because they updated their mobile device's operating system, I am thinking it is B because you can check to see if any application updates are pushed. If your operating system is updated, it may break certain applications and force developers to release updates to their apps.

   Source: Adapted from community discussion — BigBrainLogic

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10. Question 110 · 683 in bank

    Which of the following physical security controls can prevent laptops from being stolen?

    • AEncryption
    • BLoJack
    • CMultifactor authentication
    • DEquipment lock
    • EBollards

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    Answer: D

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220-1102 practice, question 101. 683 questions available.