220-1102 practice questions 61–70

1. Question 61 · 683 in bank

   A technician has been tasked with troubleshooting audiovisual issues in a conference room. The meeting presenters are unable to play a video with sound. The following error is received: The Audio Driver is not running. Which of the following will MOST likely resolve the issue?

   • Acompmgmt.msc
   • Bregedit.exe
   • Cexplorer.exe
   • Dtaskmgr.exe
   • Egpmc.msc
   • Fservices.msc

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   Answer: F

   Explanation

   The error message "The Audio Driver is not running" suggests that the audio driver on the computer may have stopped working or failed to start. Therefore, the most likely solution to resolve the issue is to check the status of the audio driver and restart it if necessary. The best tool to use for this task is the "Services" management console (services.msc) which allows you to manage and control system services, including the audio driver. Therefore, the correct answer is F. services.msc. Using the Services management console, the technician can check if the audio driver service is running, and if not, restart it. - Chat GPT

   Source: Adapted from community discussion — Crezzki

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2. Question 62 · 683 in bank

   A technician installed a new application on a workstation. For the program to function properly, it needs to be listed in the Path Environment Variable. Which of the following Control Panel utilities should the technician use?

   • ASystem
   • BIndexing Options
   • CDevice Manager
   • DPrograms and Features

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   Answer: A

   Explanation

   To edit the Path Environment Variable, the technician can follow these steps: 1. Open the Control Panel and select the "System" utility. 2. Click on the "Advanced system settings" link. 3. In the System Properties window, click on the "Environment Variables" button. 4. Under "System Variables," scroll down and select the "Path" variable, and click the "Edit" button. 5. Add the new directory where the application executables are located, and click "OK" to save the changes. Source from ChatGPT

   Source: Adapted from community discussion — Hoshi1215

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3. Question 63 · 683 in bank

   A systems administrator is setting up a Windows computer for a new user. Corporate policy requires a least privilege environment. The user will need to access advanced features and configuration settings for several applications. Which of the following BEST describes the account access level the user will need?

   • APower user account
   • BStandard account
   • CGuest account
   • DAdministrator account

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   Answer: A

   Explanation

   A Power User account provides more privileges than a Standard account but fewer than an Administrator account. It allows the user to access advanced features and configuration settings for applications without granting full administrative rights, which aligns with the principle of least privilege.

   Source: Adapted from community discussion — dvdlau

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4. Question 64 · 683 in bank

   A technician downloads a validated security tool and notes the vendor hash of a11e11a1. When the download is complete, the technician again validates the hash, but the value returns as 2a222a2b2. Which of the following is the MOST likely cause of the issue?

   • APrivate-browsing mode
   • BInvalid certificate
   • CModified file
   • DBrowser cache

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   Answer: C

   Explanation

   Based on the information provided, the most likely cause of the issue is a modified file. The fact that the hash value has changed from the expected value suggests that the file has been modified in some way. This could be due to a number of factors, such as a virus or malware infecting the file, or the file being intercepted and modified during transmission.

   Source: Adapted from community discussion — DerekM

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5. Question 65 · 683 in bank

   A company needs to securely dispose of data stored on optical discs. Which of the following is the MOST effective method to accomplish this task?

   • ADegaussing
   • BLow-level formatting
   • CRecycling
   • DShredding

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   Answer: D

   Explanation

   D is correct because optical disks can be shredded when the disk is no longer needed. Degaussing only applies to the HDD.

   Source: Adapted from community discussion — ScorpionNet

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6. Question 66 · 683 in bank

   A mobile phone user has downloaded a new payment application that allows payments to be made with a mobile device. The user attempts to use the device at a payment terminal but is unable to do so successfully. The user contacts a help desk technician to report the issue. Which of the following should the technician confirm NEXT as part of the troubleshooting process?

   • AIf airplane mode is enabled
   • BIf Bluetooth is disabled
   • CIf NFC is enabled
   • DIf Wi-Fi is enabled
   • EIf location services are disabled

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   Answer: C

   Explanation

   NFC( New File Communicaton) is the right answer. method of wireless data transfer that allows smartphones, laptops, tablets and other devices to share data when in close proximity. NFC technology powers contactless payments via mobile wallets like Apple Pay and Google Pay, as well as contactless cards.

   Source: Adapted from community discussion — Bioka

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7. Question 67 · 683 in bank

   A Chief Executive Officer has learned that an exploit has been identified on the web server software, and a patch is not available yet. Which of the following attacks MOST likely occurred?

   • ABrute force
   • BZero day
   • CDenial of service
   • DOn-path

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   Answer: B

   Explanation

   A zero-day (0day) exploit is a cyber attack targeting a software vulnerability which is unknown to the software vendor or to antivirus vendors. The attacker spots the software vulnerability before any parties interested in mitigating it, quickly creates an exploit, and uses it for an attack.

   Source: Adapted from community discussion — Raffaelloo

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8. Question 68 · 683 in bank

   A call center technician receives a call from a user asking how to update Windows. Which of the following describes what the technician should do?

   • AHave the user consider using an iPad if the user is unable to complete updates.
   • BHave the user text the user's password to the technician.
   • CAsk the user to click in the Search field, type Check for Updates, and then press the Enter key.
   • DAdvise the user to wait for an upcoming, automatic patch.

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   Answer: C

   Explanation

   The user is asking how to run an update, so tell them how to run an update. If the company blocks normal users from manually running updates then you would inform them about the patch day update but that wasn't in the question. The question simply said that a user is asking how to run a Windows 10 update.

   Source: Adapted from community discussion — AcrticSkies

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9. Question 69 · 683 in bank

   A user has a license for an application that is in use on a personal home laptop. The user approaches a systems administrator about using the same license on multiple computers on the corporate network. Which of the following BEST describes what the systems administrator should tell the user?

   • AUse the application only on the home laptop because it contains the initial license.
   • BUse the application at home and contact the vendor regarding a corporate license.
   • CUse the application on any computer since the user has a license.
   • DUse the application only on corporate computers.

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   Answer: B

   Explanation

   It is generally not appropriate to use a personal license for an application on multiple computers in a corporate network without confirming the terms of the license agreement. Each software vendor has different licensing terms and conditions, and using the same license on multiple machines may not be allowed. Additionally, the corporate network may have its own software requirements and policies that need to be followed. Option B suggests the most appropriate course of action. The user should continue using the application on their personal home laptop, which is already licensed, and then contact the software vendor to inquire about the proper licensing for use on the corporate network. By doing this, the user ensures compliance with the software's licensing terms and the company's policies, avoiding potential legal issues or violation of corporate guidelines. Source Chat GPT

   Source: Adapted from community discussion — lordcheekklappur

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10. Question 70 · 683 in bank

    A technician needs to interconnect two offices to the main branch while complying with good practices and security standards. Which of the following should the technician implement?

    • AMSRA
    • BVNC
    • CVPN
    • DSSH

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    Answer: C

    Explanation

    To interconnect two offices to the main branch while complying with good practices and security standards, the technician should implement a VPN (Virtual Private Network). A VPN is a secure and encrypted connection between two networks or devices, which provides a secure tunnel through which data can be transmitted. This ensures that data is protected from interception and tampering by unauthorized third parties.

    Source: Adapted from community discussion — DerekM

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220-1102 practice, question 61. 683 questions available.