220-1102 practice questions 131–140

1. Question 131 · 683 in bank

   Each time a user tries to go to the selected web search provider, a different website opens. Which of the following should the technician check FIRST?

   • ASystem time
   • BIP address
   • CDNS servers
   • DWindows updates

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   Answer: C

   Explanation

   C. DNS servers When a user attempts to access a website and gets redirected to a different site, the issue often relates to DNS (Domain Name System) resolution problems. DNS is responsible for translating human-readable domain names (like www.example.com) into IP addresses that computers use to locate and connect to websites. If the DNS servers are misconfigured or compromised, it can result in incorrect mappings, leading to unexpected website redirections. Therefore, the technician should first check the DNS server settings to ensure they are correct and not tampered with. This can involve verifying the DNS server IP addresses configured on the user's system or router and, if necessary, using a reliable DNS service or resetting the DNS settings to defaults.

   Source: Adapted from community discussion — FT786

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2. Question 132 · 683 in bank

   A technician is troubleshooting a mobile device that was dropped. The technician finds that the screen fails to rotate, even though the settings are correctly applied. Which of the following pieces of hardware should the technician replace to resolve the issue?

   • ALCD
   • BBattery
   • CAccelerometer
   • DDigitizer

   Show answer

   Answer: C

   Explanation

   To detect a phone's orientation, the accelerometer communicates with the gyroscope and the magnetometer. Therefore, when a phone rotates, the accelerometer detects changes in acceleration and then communicates with the gyroscope

   Source: Adapted from community discussion — Raffaelloo

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3. Question 133 · 683 in bank

   A technician is troubleshooting an issue with a computer that contains sensitive information. The technician determines the computer needs to be taken off site for repair. Which of the following should the technician do NEXT?

   • ARemove the HDD and then send the computer for repair.
   • BCheck corporate polices for guidance.
   • CDelete the sensitive information before the computer leaves the building.
   • DGet authorization from the manager.

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   Answer: B

   Explanation

   Check corporate policies for guidelines. When technician is dealing with sensitive data this should be handled with utmost care for whoever that data belongs to.

   Source: Adapted from community discussion — Mehsotopes

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4. Question 134 · 683 in bank

   Which of the following macOS features provides the user with a high-level view of all open windows?

   • AMission Control
   • BFinder
   • CMultiple Desktops
   • DSpotlight

   Show answer

   Answer: A

   Explanation

   A. Mission Control Mission Control is a macOS feature that displays a bird's-eye view of all open windows and applications, making it easier to manage and switch between them. It allows you to see multiple desktops, full-screen apps, and open windows in a single view, helping you organize your workspace efficiently.

   Source: Adapted from community discussion — Andylove

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5. Question 135 · 683 in bank

   A technician needs to exclude an application folder from being cataloged by a Windows 10 search. Which of the following utilities should be used?

   • APrivacy
   • BIndexing Options
   • CSystem
   • DDevice Manager

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   Answer: B

   Explanation

   I have been using this site for a bit. By not providing the correct answer/s to every question it has force me to open a browser to confirm therefore, gain more knowledge. Whether accident or on purpose. I find this format helpful for me to pass certifications.

   Source: Adapted from community discussion — DawBroSav2000

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6. Question 136 · 683 in bank

   A technician is creating a tunnel that hides IP addresses and secures all network traffic. Which of the following protocols is capable of enduring enhanced security?

   • ADNS
   • BIPS
   • CVPN
   • DSSH

   Show answer

   Answer: C

   Explanation

   C. VPN (Virtual Private Network) Explanation: A Virtual Private Network (VPN) is a technology that creates a secure and encrypted connection, often over the internet, to provide privacy and security for data transmission. A VPN can establish a tunnel between the user's device and a remote server, effectively hiding the user's IP address and encrypting all network traffic passing through the tunnel. This encryption ensures that the data remains confidential and protected from potential eavesdropping or interception.

   Source: Adapted from community discussion — Footieprogrammer

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7. Question 137 · 683 in bank

   A technician receives a call from a user who is having issues with an application. To best understand the issue, the technician simultaneously views the user's screen with the user. Which of the following would BEST accomplish this task?

   • ASSH
   • BVPN
   • CVNC
   • DRDP

   Show answer

   Answer: C

   Explanation

   VNC can be used to allow multiple users to simultaneously view one user's screen along with that user, because you are on the systems network, similar to how remote desktop services work together if running on a server. Web Answer: Virtual Network Computing access and control with Remote Desktop. You can use Remote Desktop to access a computer running Virtual Network Computing (VNC) software on macOS, Linux, or Windows, and view and interact with the computer's screen. VNC access is similar to the Control command in Remote Desktop. https://support.apple.com/guide/remote-desktop/virtual-network-computing-access-and-control-apde0dd523e/mac#:~:text=Desktop%20User%20Guide-,Virtual%20Network%20Computing%20access%20and%20control%20with%20Remote%20Desktop,Control%20command%20in%20Remote%20Desktop.

   Source: Adapted from community discussion — Mehsotopes

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8. Question 138 · 683 in bank

   After a failed update, an application no longer launches and generates the following error message: Application needs to be repaired. Which of the following Windows 10 utilities should a technician use to address this concern?

   • ADevice Manager
   • BAdministrator Tools
   • CPrograms and Features
   • DRecovery

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   Answer: C

   Explanation

   Go in Programs & Features -> Apps- choose the relevant App->Advanced Options and under the Reset you have the option to either to Repair or Reset

   Source: Adapted from community discussion — Paula77

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9. Question 139 · 683 in bank

   A technician needs to access a Windows 10 desktop on the network in a SOHO using RDP. Although the connection is unsuccessful, the technician is able to ping the computer successfully. Which of the following is MOST likely preventing the connection?

   • AThe Windows 10 desktop has Windows 10 Home installed.
   • BThe Windows 10 desktop does not have DHCP configured.
   • CThe Windows 10 desktop is connected via Wi-Fi.
   • DThe Windows 10 desktop is hibernating.

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   Answer: A

   Explanation

   A. The Windows 10 desktop has Windows 10 Home installed. The most likely reason for the unsuccessful Remote Desktop Protocol (RDP) connection in this scenario is that the Windows 10 desktop is running Windows 10 Home edition. Windows 10 Home does not support incoming RDP connections; it only supports outgoing RDP connections. To allow incoming RDP connections, you would need a version of Windows 10 that includes the "Remote Desktop Host" feature, such as Windows 10 Pro or Enterprise. The fact that you can ping the computer successfully indicates that there is network connectivity between your computer and the Windows 10 desktop, so issues related to DHCP configuration, Wi-Fi, or hibernation are less likely to be the cause of the RDP connection failure in this case.

   Source: Adapted from community discussion — FT786

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10. Question 140 · 683 in bank

    A new employee was hired recently. Which of the following documents will the new employee need to sign before being granted login access to the network?

    • AMSDS
    • BEULA
    • CUAC
    • DAUP

    Show answer

    Answer: D

    Explanation

    D. AUP (Acceptable Use Policy) Before being granted login access to a network, a new employee typically needs to sign an Acceptable Use Policy (AUP). An AUP outlines the rules and guidelines for using the organization's network, computers, and resources. It typically covers topics such as acceptable behavior, security practices, data protection, and the consequences of violating the policy.

    Source: Adapted from community discussion — FT786

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220-1102 practice, question 131. 683 questions available.