220-1102 practice questions 151–160

1. Question 151 · 683 in bank

   A user has been unable to receive emails or browse the internet from a smartphone while traveling. However, text messages and phone calls are working without issue. Which of the following should a support technician check FIRST?

   • AUser account status
   • BMobile OS version
   • CData plan coverage
   • DNetwork traffic outages

   Show answer

   Answer: C

   Explanation

   You will be able to use your most basic cellular functions like making phone calls and text messages, the phone company is stripping down your basic media functions, but still allowing for wireless communication to others.

   Source: Adapted from community discussion — Mehsotopes

   Next question

2. Question 152 · 683 in bank

   The web browsing speed on a customer's mobile phone slows down every few weeks and then returns to normal after three or four days. Restarting the device does not usually restore performance. Which of the following should a technician check FIRST to troubleshoot this issue?

   • AData usage limits
   • BWi-Fi connection speed
   • CStatus of airplane mode
   • DSystem uptime

   Show answer

   Answer: A

   Explanation

   A. Data usage limits If the web browsing speed slows down every few weeks, checking data usage limits is important. Some mobile carriers might throttle data speeds or limit data usage after a certain threshold is reached, which could result in the intermittent slowdowns described in the question. ChatGPT

   Source: Adapted from community discussion — ComPCertOn

   Next question

3. Question 153 · 683 in bank

   A user calls the help desk to report that mapped drives are no longer accessible. The technician verifies that clicking on any of the drives on the user's machine results in an error message. Other users in the office are not having any issues. As a first step, the technician would like to remove and attempt to reconnect the drives. Which of the following command-line tools should the technician use?

   • Anet use
   • Bset
   • Cmkdir
   • Drename

   Show answer

   Answer: A

   Next question

4. Question 154 · 683 in bank

   A technician is editing the hosts file on a few PCs in order to block certain domains. Which of the following would the technician need to execute after editing the hosts file?

   • AEnable promiscuous mode.
   • BClear the browser cache.
   • CAdd a new network adapter.
   • DReset the network adapter.

   Show answer

   Answer: B

   Explanation

   Easiest fix is to clear Browsing Data from the settings button in top right corner > More Tools > Clear Browser Data, or use the command CTRL SHIFT DEL. Every computer has it's own DNS cache resolver that remembers what sites it has gone to in the past, it displays names & IP mappings. First type 'ipconfig /displaydns' in command. Cache will be displayed by their record names, record types, time to live, & variant of record (A, AAAA, PTR, CNAME, MX, ect.). If you're having issues connecting properly to websites, or they show bugs, clear DNS cache with '/flush dns'.

   Source: Adapted from community discussion — Mehsotopes

   Next question

5. Question 155 · 683 in bank

   A technician is finalizing a new workstation for a user. The user's PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

   • ADHCP
   • BSMTP
   • CDNS
   • DRDP

   Show answer

   Answer: A

   Next question

6. Question 156 · 683 in bank

   A company acquired a local office, and a technician is attempting to join the machines at the office to the local domain. The technician notes that the domain join option appears to be missing. Which of the following editions of Windows is MOST likely installed on the machines?

   • AWindows Professional
   • BWindows Education
   • CWindows Enterprise
   • DWindows Home

   Show answer

   Answer: D

   Next question

7. Question 157 · 683 in bank

   A technician is working with a company to determine the best way to transfer sensitive personal information between offices when conducting business. The company currently uses USB drives and is resistant to change. The company's compliance officer states that all media at rest must be encrypted. Which of the following would be the BEST way to secure the current workflow?

   • ADeploy a secondary hard drive with encryption on the appropriate workstation.
   • BConfigure a hardened SFTP portal for file transfers between file servers.
   • CRequire files to be individually password protected with unique passwords.
   • DEnable BitLocker To Go with a password that meets corporate requirements.

   Show answer

   Answer: D

   Explanation

   D. Enabling BitLocker To Go with a password that meets corporate requirements would be the best way to secure the current workflow. BitLocker To Go is a built-in encryption feature in Windows that can be used to encrypt removable storage devices such as USB drives. By enabling BitLocker To Go with a password, the data on the USB drive will be encrypted and can only be accessed with the correct password, which meets the compliance officer's requirement for media at rest to be encrypted. Deploying a secondary hard drive with encryption or requiring files to be individually password protected may not be as secure or practical for the company's workflow. Configuring a hardened SFTP portal for file transfers may be a good solution for future transfers, but may not be the best solution for the company's current use of USB drives.

   Source: Adapted from community discussion — IconGT

   Next question

8. Question 158 · 683 in bank

   A technician discovers user input has been captured by a malicious actor. Which of the following malware types is MOST likely being used?

   • ACryptominers
   • BRootkit
   • CSpear phishing
   • DKeylogger

   Show answer

   Answer: D

   Explanation

   A keylogger is a tool that would be used to capture input and is a very easy means to allow an attacker to steal confidential data, they can often embed themselves in programs that have the keylogging code inside. It has been used before in an audio driver program that did not patch the code out for that program and became a way for attackers who knew of this to track key logging of users using that driver. This left a very big vulnerability and exploit that made customers lose a lot of confidential data.

   Source: Adapted from community discussion — Mehsotopes

   Next question

9. Question 159 · 683 in bank

   A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue?

   • Ataskschd.msc
   • Beventvwr.msc
   • Cdevmgmt.msc
   • Ddiskmgmt.msc

   Show answer

   Answer: C

   Explanation

   Scenario: Q241. A user is trying to use a third-party USB adapter but is experiencing connection issues. Which of the following tools should the technician use to resolve this issue? Answer: You will need to check the drivers for you USB adapter under devmgmt.msc. Find device under Universal Serial Bus Controllers > USB Root Hub, right-click device and select properties, here you can navigate to the Driver dialog box. You can look at Driver Details, Update Driver, Disable Device, or Uninstall device. "Drivers, like most Microsoft Windows system components, can log errors to the system event log. The errors are visible in the Event Viewer." https://learn.microsoft.com/en-us/windows-hardware/drivers/kernel/logging-errors#:~:text=Drivers%2C%20like%20most%20Microsoft%20Windows,visible%20in%20the%20Event%20Viewer.

   Source: Adapted from community discussion — Mehsotopes

   References

   • Microsoft Learn

   Next question

10. Question 160 · 683 in bank

    Which of the following defines the extent of a change?

    • AScope
    • BPurpose
    • CAnalysis
    • DImpact

    Show answer

    Answer: A

    Explanation

    Scope entails how much is covered and going to be changed from this change management decision. Impact would address what the effect of the change will have on other people. Purpose gives reason for change, and analysis would study the effects of change (impact).

    Source: Adapted from community discussion — Mehsotopes

    Next question

Keyboard:J Kmove between questionsA–Dselect an answerRshow or hide the answer← →change page

220-1102 practice, question 151. 683 questions available.