220-1102 practice questions 51–60

1. Question 51 · 683 in bank

   A user reports a PC is running slowly. The technician suspects high disk I/O. Which of the following should the technician perform NEXT?

   • Aresmon.exe
   • Bmsconfig.exe
   • Cdfrgui.exe
   • Dmsinfo32.exe

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   Answer: A

   Explanation

   The correct answer is D. msinfo32.exe. This is because msinfo32.exe is a utility that can be used to monitor the system's performance and resource usage, including I/O usage. This can be used to identify any excessive I/O activities that may be causing the slow performance. The other options are not relevant to this situation, as resmon.exe is for monitoring system resource usage, msconfig.exe is for configuring startup programs and services, and dfrgui.exe is for managing disk defragmentation.

   Source: Adapted from community discussion — NotAHackerJustYet

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2. Question 52 · 683 in bank

   A user enabled a mobile device's screen lock function with pattern unlock. The user is concerned someone could access the mobile device by repeatedly attempting random patterns to unlock the device. Which of the following features BEST addresses the user's concern?

   • ARemote wipe
   • BAnti-malware
   • CDevice encryption
   • DFailed login restrictions

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   Answer: D

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3. Question 53 · 683 in bank

   Which of the following is MOST likely contained in an EULA?

   • AChain of custody
   • BBackup of software code
   • CPersonally identifiable information
   • DRestrictions of use

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   Answer: D

   Explanation

   It specifies the scope of the license, including whether it is perpetual or time-limited and whether it permits installation on multiple devices. The EULA may also address any limitations on usage, such as non-commercial use or restrictions on the number of users

   Source: Adapted from community discussion — Raffaelloo

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4. Question 54 · 683 in bank

   A junior administrator is responsible for deploying software to a large group of computers in an organization. The administrator finds a script on a popular coding website to automate this distribution but does not understand the scripting language. Which of the following BEST describes the risks in running this script?

   • AThe instructions from the software company are not being followed.
   • BSecurity controls will treat automated deployments as malware.
   • CThe deployment script is performing unknown actions.
   • DCopying scripts off the internet is considered plagiarism.

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   Answer: C

   Explanation

   C. The deployment script is performing unknown actions. When an administrator does not understand the scripting language and is not familiar with the script, there is a risk that the script may be performing unknown or unintended actions on the computers. This could include unintended changes to system configurations, or the installation of malware or other malicious software. It's important to thoroughly review and test the script to ensure it performs the intended actions before deploying it in a production environment.

   Source: Adapted from community discussion — lilbuu

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5. Question 55 · 683 in bank

   A user opened a ticket regarding a corporate-managed mobile device. The assigned technician notices the OS is several versions out of date. The user is unaware the OS version is not current because auto-update is turned on. Which of the following is MOST likely the cause of the issue?

   • AThe device does not have enough free space to download the OS updates.
   • BThe device needs user confirmation to update to a major release.
   • CThe device is not compatible with the newest version of the OS.
   • DThe device is restricted from updating due to a corporate security policy.

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   Answer: A

   Explanation

   A. The device does not have enough free space to download the OS updates = can be true B. The device needs user confirmation to update to a major release = because it is managed by corporate it does not require user confirmation to update, so = false C. The device is not compatible with the newest version of the OS. = false because it is under management of corporate and they know all devices. also the mobile is several version out of date, here it says only with the newest version D. The device is restricted from updating due to a corporate security policy= false. corporate security policy should update devices regularly to improve security not to prevent several versions from updating I go with "A"

   Source: Adapted from community discussion — jackjack007

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6. Question 56 · 683 in bank

   A technician receives a ticket indicating the user cannot resolve external web pages. However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

   • ADefault gateway
   • BHost address
   • CName server
   • DSubnet mask

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   Answer: C

   Explanation

   Name server is a DNS record that contains other DNS records, this being corrupted would cause you to be unable to connect to other websites. We know Subnet Mask and Host Address works because IP addresses are functional. Your Default Gateway is your TCP/IP router address that links the host's subnet to other networks, when a host attempts to communicate with another device using TCP/IP, it performs comparison processing using desired subnet mask & destination host IP address versus it's own subnet mask and IP address, result tells computer whether destination is a local host, or a remote host. For good information on how Subnet Masks and Host addresses work: https://www.youtube.com/watch?v=eHV1aOnu7oM

   Source: Adapted from community discussion — Mehsotopes

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7. Question 57 · 683 in bank

   A technician is troubleshooting an issue involving programs on a Windows 10 machine that are loading on startup but causing excessive boot times. Which of the following should the technician do to selectively prevent programs from loading?

   • ARight-click the Windows button, then select Run... entering shell:startup and clicking OK, and then move items one by one to the Recycle Bin.
   • BRemark out entries listed HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>CurrentVersion>Run.
   • CManually disable all startup tasks currently listed as enabled and reboot, checking for issue resolution at startup.
   • DOpen the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup.

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   Answer: D

   Explanation

   D. Open the Startup tab and methodically disable items currently listed as enabled and reboot, checking for issue resolution at each startup, would be the best solution for the technician to selectively prevent programs from loading at startup. This option allows the technician to easily see which programs are causing the excessive boot times and selectively disable them. Right-clicking the Windows button and entering shell:startup and moving items one by one to the Recycle Bin could be time-consuming and potentially cause issues if important system files are deleted. Remark out entries listed in the registry could be risky and may cause issues if the wrong entries are modified. Manually disabling all startup tasks currently listed as enabled and rebooting may not be efficient and could potentially disable important system processes.

   Source: Adapted from community discussion — IconGT

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8. Question 58 · 683 in bank

   An administrator has received approval for a change request for an upcoming server deployment. Which of the following steps should be completed NEXT?

   • APerform a risk analysis.
   • BImplement the deployment.
   • CVerify end user acceptance.
   • DDocument the lessons learned.

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   Answer: C

   Explanation

   Look at the order of change management phases. C= END USER ACCEPTANCE. 1. Request forms 2. Purpose of change 3. Scope of the change 4. Date and Time of the change 5. Affective systems/ impact 6. Risk analysis 7. Change board approval 8. Finally end user acceptance.

   Source: Adapted from community discussion — glenpharmd

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9. Question 59 · 683 in bank

   A user calls the help desk to report that Windows installed updates on a laptop and rebooted overnight. When the laptop started up again, the touchpad was no longer working. The technician thinks the software that controls the touchpad might be the issue. Which of the following tools should the technician use to make adjustments?

   • Aeventvwr.msc
   • Bperfmon.msc
   • Cgpedit.msc
   • Ddevmgmt.msc

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   Answer: D

   Explanation

   To make adjustments to the software that controls the touchpad on a laptop after Windows installed updates and the touchpad stopped working, the technician should use: D. devmgmt.msc (Device Manager).

   Source: Adapted from community discussion — Alizade

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10. Question 60 · 683 in bank

    Antivirus software indicates that a workstation is infected with ransomware that cannot be quarantined. Which of the following should be performed FIRST to prevent further damage to the host and other systems?

    • APower off the machine.
    • BRun a full antivirus scan.
    • CRemove the LAN card.
    • DInstall a different endpoint solution.

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    Answer: A

    Explanation

    This question is just about what to be done after confirming virus on the laptop,. Next step is to quarantine the system by taking it out of the network which will be best done in this provided answer options as shutting down the system

    Source: Adapted from community discussion — Yomijohnson

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220-1102 practice, question 51. 683 questions available.