CSA practice questions 221–230

1. Question 221 · 362 in bank

   Which framework can automatically populate values for the Priority and Category fields based on the Short description field value?

   • APredictive Intelligence
   • BAssignment Rule
   • CCSDM
   • DAction
   • EUI Policy

   Show answer

   Answer: A

   Explanation

   Correct answer is A. For example, when an incident is created, ServiceNow will automatically assign the correct category, priority and assignment group based on the record's short description. Assignment rules: The instance can automatically assign a task to a user or group based on pre-defined conditions by using data lookup rules and assignment rules.

   Source: Adapted from community discussion — FOJ

   References

   • docs.servicenow.com documentation

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2. Question 222 · 362 in bank

   Which testing framework is used to test ServiceNow Applications?

   • ATest Driven Framework (TDF)
   • BJunit
   • CSelenium
   • DAutomated Test Framework (ATF)

   Show answer

   Answer: D

   References

   • docs.servicenow.com documentation

   Next question

3. Question 223 · 362 in bank

   Which allows the creation of a task-based record from Service Catalog?

   • AAssignment Rule
   • BFlow Designer
   • CUI Builder
   • DRecord Producers

   Show answer

   Answer: D

   References

   • docs.servicenow.com documentation

   Next question

4. Question 224 · 362 in bank

   What module do you use to access the reports that are available to you?

   • ASelf-Service > My Reports
   • BSelf-Service > My Dashboards
   • CReports > View / Run
   • DReports > Homepage
   • EReports > Overview

   Show answer

   Answer: C

   References

   • docs.servicenow.com documentation

   Next question

5. Question 225 · 362 in bank

   Security rules are defined to restrict the permissions of users from viewing and interacting with data. What are these security rules called?

   • ACRUD Rules
   • BAccess Control Rules
   • CRole Assignment Rules
   • DScripted User Rules
   • EUser Authentication Rules

   Show answer

   Answer: B

   References

   • docs.servicenow.com documentation

   Next question

6. Question 226 · 362 in bank

   Select 3

   A new employee joins the IT department and needs to perform work assigned to Network and Hardware groups. How would you set up their access? (Choose three.)

   • AAdd User Account to Hardware group
   • BAdd User Account to IT Knowledgebase
   • CCreate User Account
   • DAdd User Account to itil group
   • EAdd User Account to Network group
   • FAdd User Account to ACL

   Show answer

   Answer: ACE

   Explanation

   C - NEW employee will need an account setting up otherwise they can't access anything ever. If your work Instance use LDAP or Azure Sync or some other method then good for you but these are not configured OOB and the question doesn't reference them. Either way, the very first step is account setup regardless of means. AE - best practice is to assign Role(s) to the Group (especially for dependencies) so ITIL should have been added to these already therefore adding the new user to either Group will allow them to inherit ITIL Role. Creating a Group specifically to assign the ITIL Role would not be best practice as it could be removed independently of other access that requires it to be in place. This means that adding to an ITIL Group would be incorrect (as would adding the Role directly).

   Source: Adapted from community discussion — dnbly

   References

   • docs.servicenow.com documentation

   Next question

7. Question 227 · 362 in bank

   The customer has asked that you change the default layout of the Task list. They would like these columns, in this order: • Number • Task Type • Parent • Short Description • Assignment Group • Assignee • Updated After navigating to the list, where would you click, to meet this requirement?

   • AClick List Context Menu > Personalize List
   • BClick List Context Menu > Configure > Columns
   • CRight click List Gear icon > Configure > Columns
   • DRight click on any column header, Context Menu > Configure > List Layout

   Show answer

   Answer: D

   Explanation

   I try to submit a photo to show you, there is list layout, please check when you right click on any column then configure this first line is list layout

   Source: Adapted from community discussion — 047a2d5

   References

   • docs.servicenow.com documentation

   Next question

8. Question 228 · 362 in bank

   What is a formatter? Select one of the following.

   • AA formatter allows you to configure applications on your instance
   • BA formatter is a form element used to display information that is not a field in the record
   • CA formatter allows you to populate fields automatically
   • DA formatter is a set of conditions applied to a table to help find and work with data

   Show answer

   Answer: B

   References

   • docs.servicenow.com documentation
   • docs.servicenow.com documentation

   Next question

9. Question 229 · 362 in bank

   On the Form header, which element you to access form templates?

   • AStamp
   • BMore Options (...)
   • CPages
   • DPaperclip

   Show answer

   Answer: B

   References

   • docs.servicenow.com documentation

   Next question

10. Question 230 · 362 in bank

    What icon do you use to change the label on a Favorite?

    • AStar
    • BClock
    • CTriangle
    • DPencil

    Show answer

    Answer: D

    Next question

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CSA practice, question 221. 362 questions available.