220-1102 practice questions 11–20

1. Question 11 · 683 in bank

   A technician is installing a new business application on a user's desktop computer. The machine is running Windows 10 Enterprise 32-bit operating system. Which of the following files should the technician execute in order to complete the installation?

   • AInstaller_x64.exe
   • BInstaller_Files.zip
   • CInstaller_32.msi
   • DInstaller_x86.exe
   • EInstaller_Win10Enterprise.dmg

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   Answer: D

   Explanation

   Seeing how this is A+ and not much mention of .msi in study material. From Stack overflow. I first installed from MSI, which only installed the program files (not any prerequisites or dependencies, and didn't create Start Menu icons). When I manually launched the program, it failed saying certain DLLs were missing. Installing from the EXE installed other things too, and the product ran just fine. I would say, if a software maker provides both an EXE and MSI option for installing, use the EXE

   Source: Adapted from community discussion — examtopics11

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2. Question 12 · 683 in bank

   A user calls the help desk to report potential malware on a computer. The anomalous activity began after the user clicked a link to a free gift card in a recent email. The technician asks the user to describe any unusual activity, such as slow performance, excessive pop-ups, and browser redirections. Which of the following should the technician do NEXT?

   • AAdvise the user to run a complete system scan using the OS anti-malware application.
   • BGuide the user to reboot the machine into safe mode and verify whether the anomalous activities are still present.
   • CHave the user check for recently installed applications and outline those installed since the link in the email was clicked.
   • DInstruct the user to disconnect the Ethernet connection to the corporate network.

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   Answer: D

   Explanation

   Comptia malware removal steps: 1. Identify and research malware symptoms. ... 2. Quarantine the infected systems. ... 3. Disable System Restore (in Windows). ... 4. Remediate the infected systems. ... 5. Schedule scans and run updates. ... 6. Enable System Restore and create a restore point (in Windows). ... 7. Educate the end user. You did Step 1, now you should do Step 2, even if you are in a SOHO and not in an Enterprise, you should stop the malware, that it can not infect other PCs

   Source: Adapted from community discussion — Dido1963

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3. Question 13 · 683 in bank

   A laptop user is visually impaired and requires a different cursor color. Which of the following OS utilities is used to change the color of the cursor?

   • AKeyboard
   • BTouch pad
   • CEase of Access Center
   • DDisplay settings

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   Answer: C

   Explanation

   Ease of Access settings configure input and output options to best suit each user. There are three main settings groups: Vision configures options for cursor indicators, high-contrast and color-filter modes, and the Magnifier zoom tool.

   Source: Adapted from community discussion — RJ4

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4. Question 14 · 683 in bank

   A technician is setting up a new laptop for an employee who travels. Which of the following is the BEST security practice for this scenario?

   • APIN-based login
   • BQuarterly password changes
   • CHard drive encryption
   • DA physical laptop lock

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   Answer: C

   Explanation

   My vote is C. Just based off the fact that the user is traveling. while all the options are good options it makes most sense that the biggest risk is the device getting stolen. C is the best option in case the laptop is stolen in my opinion.

   Source: Adapted from community discussion — [Removed]

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5. Question 15 · 683 in bank

   A technician is troubleshooting a lack of outgoing audio on a third-party Windows 10 VoIP application. The PC uses a USB microphone connected to a powered hub. The technician verifies the microphone works on the PC using Voice Recorder. Which of the following should the technician do to solve the issue?

   • ARemove the microphone from the USB hub and plug it directly into a USB port on the PC.
   • BEnable the microphone under Windows Privacy settings to allow desktop applications to access it.
   • CDelete the microphone from Device Manager and scan for new hardware.
   • DReplace the USB microphone with one that uses a traditional 3.5mm plug.

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   Answer: B

   Explanation

   We know that it is B because the other answers imply that it is a hardware problem, which we know to be false because the question stated that the microphone is functional, its just a matter of enabling the microphone to be used with third party applications

   Source: Adapted from community discussion — [Removed]

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6. Question 16 · 683 in bank

   A user who is unable to connect to the network submits a help desk ticket. The assigned help desk technician inquires about whether any recent changes have been made. The user reports there is construction activity in the surrounding offices. The help desk technician proceeds to ping the user's desktop, which does not respond. Which of the following is the MOST likely cause of this issue?

   • AA duplicate IP address has been issued to the user's desktop.
   • BThe HDD of the OS is failing.
   • CThe network cable has become disconnected.
   • DMalware has infected the system.

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   Answer: C

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7. Question 17 · 683 in bank

   A user has been unable to access a website and has submitted a help desk ticket. The website has been verified to be online. Which of the following troubleshooting steps will MOST likely resolve the issue?

   • ADeleting the browser history
   • BClearing the cache
   • CEnabling private mode browsing
   • DEnabling ad blocking

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   Answer: B

   Explanation

   This website can be verified as Online probably through ping. The most likely issue is that it's data cache is full & needs to be cleared, this can be done by clicking the settings tab that is usually represented by three dots, or lines, go to "more tools" & the pop-out dialog box should have option for clearing browsing data cache. This can also be done by pushing CTRL+SHIFT+DEL while in your web browser.

   Source: Adapted from community discussion — Mehsotopes

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8. Question 18 · 683 in bank

   A desktop support technician is tasked with migrating several PCs from Windows 7 Pro to Windows 10 Pro. The technician must ensure files and user preferences are retained, must perform the operation locally, and should migrate one station at a time. Which of the following methods would be MOST efficient?

   • AGolden image
   • BRemote network install
   • CIn-place upgrade
   • DClean install

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   Answer: C

   Explanation

   An in-place upgrade is the process of upgrading or updating a software or operating system on a computer system without erasing or removing the existing data, settings, and applications. In other words, it is the process of upgrading or updating the software or operating system while retaining all the user's data and settings in the same location as before the upgrade. This is usually done to avoid the need for a clean installation of the software, which would require the user to back up and transfer their data and settings to a new location. An in-place upgrade is typically faster and less disruptive to the user's workflow than a clean installation.

   Source: Adapted from community discussion — DonnieDuckoe

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9. Question 19 · 683 in bank

   The findings from a security audit indicate the risk of data loss from lost or stolen laptops is high. The company wants to reduce this risk with minimal impact to users who want to use their laptops when not on the network. Which of the following would BEST reduce this risk for Windows laptop users?

   • ARequiring strong passwords
   • BDisabling cached credentials
   • CRequiring MFA to sign on
   • DEnabling BitLocker on all hard drives

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   Answer: D

   Explanation

   The question has two requirements. Prevent data loss, minimal impact to users. MFA would impact users, they have to do an extra step to login. BitLocker encrypts the entire hard drive, thereby making the information "unreadable" in case of a lost laptop. Answer is D

   Source: Adapted from community discussion — longbob

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10. Question 20 · 683 in bank

    A technician has been asked to set up a new wireless router with the best possible security. Which of the following should the technician implement?

    • AWPS
    • BTKIP
    • CWPA3
    • DWEP

    Show answer

    Answer: C

    Explanation

    WPA3 is the best answer. WEP is an older wireless security protocol, so it will not provide the best security in today's WiFi networks.

    Source: Adapted from community discussion — ScorpionNet

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220-1102 practice, question 11. 683 questions available.