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Start guided practiceImplementing Service Cloud: contact centre design, case management and routing, knowledge and self-service channels, and the analytics that measure service performance.
Salesforce does not publish numeric exam codes — SERVICE-CLOUD is the common abbreviation.
Salesforce Certified Service Cloud Consultant is Salesforce's professional-level business applications certification, referred to across the industry by the shorthand SERVICE-CLOUD. The exam runs for 1 hour 45 minutes and presents up to 60 questions, with a pass mark of varies by exam — typically 62–68%. It costs US$200 at the standard rate.
Salesforce publishes the syllabus as 9 weighted domains. Service Cloud Solution Design carries the most weight at 16%, and the three largest domains together account for roughly 46% of the scored content — worth knowing before you decide where study time goes.
Confirm these details on the official Salesforce page before booking — vendors adjust format and pricing without notice.
Some forms include unscored trial questions
Standard rate, before local taxes
The published exam guide for SERVICE-CLOUD, in the vendor's own order.
01Industry Knowledge
10%02Implementation Strategies
15%03Service Cloud Solution Design
16%04Knowledge Management
9%05Interaction Channels
10%06Case Management
15%07Contact Center Analytics
5%08Integration and Data Management
5%09Service Console
15%Salesforce Certified Administrator is required.
Professional level — Advanced credentials covering design, scale and trade-off decisions.
Preview 25 supported questions before unlocking the 97-question SERVICE-CLOUD bank.
Community-contributedCompiled from publicly posted community exam discussions. Contributed by third parties rather than written here, so accuracy varies and most items carry no explanation. Progress and bookmarks stay in this browser.
Answer support: 31 explanations, 96 questions with candidate context and 29 questions with direct citations. Bank updated .
Choose an answer, reveal the key, and review available explanations, citations and candidate context.
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Compiled from exam discussions posted publicly by other people on ExamTopics. Copyright in each contribution rests with its original author; it is reproduced here for study. Not verified by us — most items carry no explanation. To request removal, see our content policy.
Salesforce lists up to 60 questions, to be completed in 1 hour 45 minutes. Question counts can vary slightly between exam forms, and unscored trial questions are sometimes included.
Varies by exam — typically 62–68%. Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$200. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
Salesforce Certified Administrator is required.
The exam guide covers Industry Knowledge, Implementation Strategies, Service Cloud Solution Design, Knowledge Management and Interaction Channels, plus 4 further domains. The full weighted breakdown is listed above.
Yes — this exam has 97 practice questions available here, each with the correct answer marked. They are community-contributed, compiled from exam discussions posted publicly by other people rather than written here, and most do not carry an explanation.