Learn mode
Learn as you go
Choose an answer, reveal the marked key, and move through the bank at your own pace.
187 questions open free
Start guided practiceMicrosoft Dynamics 365 Customer Service Functional Consultant
Case management in Dynamics 365 Customer Service, weighted heavily towards cases themselves: queues and routing, service-level agreements, knowledge management, and the representative experience.
Microsoft Dynamics 365 Customer Service Functional Consultant is Microsoft's associate-level business applications certification, sat as exam MB-230. The exam runs for 1 hour 40 minutes, with a pass mark of 700 / 1000 (scaled). It costs US$165 at the standard rate.
Microsoft publishes the syllabus as 3 weighted domains. Manage cases in Customer Service carries the most weight at 53%, and the three largest domains together account for roughly 99% of the scored content — worth knowing before you decide where study time goes.
Confirm these details on the official Microsoft page before booking — vendors adjust format and pricing without notice.
Standard rate, before local taxes
The published exam guide for MB-230, in the vendor's own order.
01Manage cases in Customer Service
53%02Configure representative experience and routing
28%03Extend Customer Service
18%Familiarity with Dataverse and model-driven apps.
Associate level — Role-based credentials for practitioners with hands-on experience.
Start with 187 complete questions in the MB-230 bank. Free progress and bookmarks stay in this browser.
Choose an answer, reveal the marked key, and move through the bank at your own pace.
187 questions open free
Start guided practiceKeep answers hidden on the clock and review every miss after you finish the public set.
Free timed practice
Open timed mockAll questions and practice tests are free.
No sign-up, payment or access expiry. Your progress stays in this browser.
Questions, answered
Clear answers about the exam, the study experience, and what to expect before you begin.
The exam is scheduled for 1 hour 40 minutes. Microsoft does not publish a fixed question count for this exam.
700 / 1000 (scaled). Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$165. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
Familiarity with Dataverse and model-driven apps.
The exam guide covers Manage cases in Customer Service, Configure representative experience and routing and Extend Customer Service. The full weighted breakdown is listed above.
Yes — this exam has 187 practice questions available here, each with the correct answer marked.