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Start guided practiceMicrosoft Dynamics 365 Customer Experience Analyst
The customer experience analyst exam: configuring Dynamics 365 Sales, customising Dataverse and model-driven apps, and connecting Customer Insights to the sales process.
Microsoft Dynamics 365 Customer Experience Analyst is Microsoft's associate-level business applications certification, sat as exam MB-280. The exam runs for 1 hour 40 minutes, with a pass mark of 700 / 1000 (scaled). It costs US$165 at the standard rate.
Microsoft publishes the syllabus as 4 weighted domains. Configure and customize Dataverse and model-driven apps carries the most weight at 38%, and the three largest domains together account for roughly 84% of the scored content — worth knowing before you decide where study time goes.
Confirm these details on the official Microsoft page before booking — vendors adjust format and pricing without notice.
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The published exam guide for MB-280, in the vendor's own order.
01Implement Dynamics 365 Sales
33%02Configure and customize Dataverse and model-driven apps
38%03Demonstrate Dynamics 365 Customer Insights capabilities
13%04Extend and enhance Dynamics 365 Sales capabilities
13%Working knowledge of Dataverse and a sales process.
Associate level — Role-based credentials for practitioners with hands-on experience.
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Clear answers about the exam, the study experience, and what to expect before you begin.
The exam is scheduled for 1 hour 40 minutes. Microsoft does not publish a fixed question count for this exam.
700 / 1000 (scaled). Confirm the current figure on the official exam page before booking, as vendors adjust cut scores when an exam form is refreshed.
The standard price is US$165. Local pricing, taxes and any retake policy vary by region, so check the official page for the figure that applies to you.
Working knowledge of Dataverse and a sales process.
The exam guide covers Implement Dynamics 365 Sales, Configure and customize Dataverse and model-driven apps, Demonstrate Dynamics 365 Customer Insights capabilities and Extend and enhance Dynamics 365 Sales capabilities. The full weighted breakdown is listed above.
Yes — this exam has 81 practice questions available here, each with the correct answer marked.